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Subaru of Utica

Utica, NY

4.8
864 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 864 reviews

February 24, 2024

Service was great and attention to detail was also, Very courteous and professional. Would recommend! More

by AMY58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I'm not sure which Tyler it was
Feb 26, 2024 -

Subaru of Utica responded

We're so glad to know you had a great experience with us at Subaru of Utica! Thanks for recommending our service and professionalism. We appreciate your support! Let us know if we can assist with anything else in the future.

February 24, 2024

I have bought several cars from Brad G. He always makes sure the experience goes as smoothly as possible. I have never had any problems with the sales team. The Gm, Allen, had to step in on More

by THEWOOTNESS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brand Glerup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Gold
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cardello, Dan Perkins, Bailee Haddad
Feb 26, 2024 -

Subaru of Utica responded

Congrats on the new car! We're delighted to know that Brad and Allen have consistently provided you with great service at Subaru of Utica! It's our goal to ensure every customer leaves satisfied and secure in their new car. Thanks for the recommendation, we appreciate it! See you next time.

February 23, 2024

From start to finish we had a great experience purchasing our first Subaru. Friendly and professional staff. More

by SDEXFORD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen DeGrace, Bailee Haddad
Feb 23, 2024 -

Subaru of Utica responded

Nothing beats hearing from a guest who enjoyed purchasing their first Subaru after working with our team. Thank you very much for the opportunity to work with you and for taking the time to leave us the kind review. Our friendly, professional Subaru of Utica team is here to help with anything else you may need, so always feel free to reach out for assistance. Adventure safe, have fun and come see us again down the road.

February 23, 2024

Everyone was very polite and knowledgeable,explained the process of purchasing my first new car in a very long time extremely professional, made me feel like a was speaking with a friend More

by DWILLIAMSONJETS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kli La, Bailee Haddad
Feb 26, 2024 -

Subaru of Utica responded

Congrats on the new car! We're delighted to know you felt comfortable and well-informed during your car-buying process at Subaru of Utica. It's great that our team could make it feel like a friendly conversation! Thanks for choosing us for your new vehicle purchase. Come back to see us!

February 23, 2024

I went in for clanging noises underneath my car. They fixed that. Plus they found a dangerous gash in one of my tires that would have been a huge problem if not fixed. I got a new tire to replace th More

by mfioreflower
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Subaru of Utica responded

Thank you for your thoughtful feedback. Keeping our Subaru of Utica guests safely on the road is our highest priority, and we're happy to have been able to help with your repair and tire replacement needs. Drive safe and reach out to us again anytime we can be of service down the road.

February 23, 2024

Like the way customers are handled from check-in to check-out. Person to person dialog and video explaining what is planned and what is being. And everything was explained thoroughly, even where the c More

by HWOOD03
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Subaru of Utica responded

We're glad to know you had a great experience with us at Subaru of Utica! Our team strives for clear communication and top-notch service from start to finish, and your compliments are appreciated. Thank you for the two thumbs up, and your trust in us with your automotive needs. Travel safe and come see us again whenever we can be of service.

February 23, 2024

The service was professional and courteous. The video of the service was greatly appreciated, all the service people are knowledgeable and friendly. More

by SCIALDONE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Subaru of Utica responded

Thank you very much for sharing your positive feedback with our team. It's always great to hear from Subaru of Utica guests who found value in our video service, and it was our pleasure to provide you knowledgeable, friendly and professional assistance. Safe travels and we'll see you again next time.

February 23, 2024

It was my first time getting serviced here and I was not sure what to expect but Joanne was wonderful and walked me through everything. Service was quick. I was told 1 hour and it was under that. I never go More

by TERRIMAC11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonson Moreland
Feb 26, 2024 -

Subaru of Utica responded

We're glad to know your first service experience at Subaru of Utica went smoothly and quickly, Terri! We appreciate the feedback about Joanne's helpfulness, and we'll make sure you receive that video next time. Let us know if there is anything else we can do differently to earn your five stars next time!

February 22, 2024

Very nice young man , he helped us in every step of the way and we would recommend him to anyone ! More

by WOOLY1000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jarred Kraszewski, Bailee Haddad
Feb 23, 2024 -

Subaru of Utica responded

Thank you very much for sharing the kind feedback of your experience working with our Subaru of Utica team. Jared will be thrilled to hear his kind and thorough guidance was recommendable. All of us wish you many fun and safe travels ahead, and we hope that you'll come back and see us again sometime in the future.

February 22, 2024

I am always treated extremely well. The staff is very friendly and helpful.I have never had a bad experience there and will continue to give them my business More

by BELWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2024 -

Subaru of Utica responded

We're always delighted to have you here at Subaru of Utica, and it's our pleasure to provide you friendly and helpful service at every opportunity. Thank you very much for your thoughtful feedback and continued trust in the team with your time and business. Stay safe and we'll see you again next time.

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