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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
754 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 754 reviews

January 17, 2024

Nice person, helpful, respectful, caring, helping to make buyer feel comfortable, explain everything to understand clearly . More

by SAYTANASHIN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Snyder
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Jan 19, 2024 -

Subaru of Utica responded

Purchasing or leasing a vehicle is a big decision and it's important to us that Subaru of Utica guests feel comfortable making their choice. Paul will be proud to learn his kind, caring, respectful guidance and clear communication helped you to be confident in yours. Thank you very much for the thoughtful feedback and opportunity to earn your business. Adventure safe, have fun and come back to see us again in the future.

January 17, 2024

Took their time. Polite, went the extra step and made a video of them working on the car. More

by IAND112987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cardello
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Jan 17, 2024 -

Subaru of Utica responded

Thank you for working with us to care for your vehicle. It's great to hear when our guests enjoyed polite assistance, and we're always glad to receive positive feedback regarding amenities like our video service. Travel safe and we'll see you again next visit here at Subaru of Utica.

January 16, 2024

Very nice and easy to work with and deal with. Very knowledgeable of the product. More

by VINNYCENEVIVA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Green
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Jan 16, 2024 -

Subaru of Utica responded

Vinny, thank you very much for working with us at Subaru of Utica. It's important our guests receive all the information they need to make a confident decision, and we're proud to be commended on the knowledgeable assistance you were provided. Travel safe, have fun and come back to see us again down the road.

January 16, 2024

Excellent service . . two excellent service desk folks/nice waiting room/ disappointed internet wasn’t working so couldn’t do update but not their fault. More

by TERRY.R.TANNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard (?)
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Jan 16, 2024 -

Subaru of Utica responded

Terry, we appreciate your understanding of the internet issues and thank you for leaving us the positive feedback. We're happy to hear your experience overall was excellent, and we look forward to helping with your vehicle's care through the future here at Subaru of Utica.

January 16, 2024

I had an appointment to get my car inspected at 11:00, finally after 1 hour I went to check on what was taking so long. Richard kept saying it’s being worked on. My Husband had a Dr appointment at 1. F More

by DRAYANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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Jan 17, 2024 -

Subaru of Utica responded

Hello, Thank you for your business and feedback. We strive for efficiency and clear communication of any possible delays while tending to a customer's vehicle, because we understand your time is valuable. While happy to hear you were still able to make your husband's appointment following your vehicle inspection, it's unfortunate that you experienced some worry it would not be completed in time. Feedback like this helps us improve the guest experience and will be discussed with our team. Additionally, we appreciate you as our customer, and if you'd like to speak with me further, please reach out to me at danielperkins@carbonecars.com. Dan Perkins Service Manager danielperkins@carbonecars.com

January 15, 2024

Great service, easy to deal with for the most part. Everyone is good at communicating what’s going on More

by ZOEPBROWN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
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Jan 15, 2024 -

Subaru of Utica responded

Keeping our guests well informed while we tend to their vehicle is a high priority here at Subaru of Utica, and we're happy to hear our communication efforts are valued. Thank you for the kind feedback and trust in us with your maintenance needs. Drive safe and we'll see you again next service visit.

January 15, 2024

Great service. Pleasant and clean waiting area and reasonable wait time.Excellent customer service..Thank you More

by JVABOO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cardello
Report | Print
Jan 17, 2024 -

Subaru of Utica responded

Thank you for working with us to care for your vehicle here at Subaru of Utica. We love hearing our guests enjoyed excellent customer service, timely assistance and a pleasant wait. Safe travels and we'll be ready with the same level of care whenever you next visit.

January 14, 2024

Our experience was seamless from start to finish with a very professional staff at Subaru of Utica. More

by MTB620
Recommend Dealer
Yes
Employees Worked With
Bradley Macphearson
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Jan 15, 2024 -

Subaru of Utica responded

Nothing beats hearing from a Subaru of Utica guest who enjoyed professional assistance and a thoroughly seamless experience. Thank you very much for your time, business and kind feedback. Travel safe, enjoy the road and come back to see us again sometime.

January 14, 2024

We have been so impressed with the customer service here! The best car repair service we have ever experienced by far! More

by AKREID3087
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan in service
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Jan 15, 2024 -

Subaru of Utica responded

We're proud to hear our team's efforts have led to your best service experiences ever. Thank you very much for trusting us with your vehicle's care and complimenting the assistance you receive here at Subaru of Utica. Safe travels and we'll see you again next visit.

January 13, 2024

Great service. Pleasant waiting area and reasonable wait time. Surroundings very clean. Excellent customer service. More

by HSBLUETOPAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne
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Jan 15, 2024 -

Subaru of Utica responded

Thank you very much for the kind praise. We're proud to be your trusted vehicle service provider and are happy to hear you enjoyed our clean grounds, a pleasant wait and timely service. Safe travels and we'll see you again next visit here at Subaru of Utica.

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