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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
619 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 619 reviews

December 21, 2023

I highly recommend this dealership to all my family and friends. They go out of their way to ensure you have the best experience when purchasing a vehicle. More

by KROWY3G
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Malagese
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Dec 22, 2023 -

Subaru of Utica responded

Purchasing a vehicle should be fun, and it means a lot to us hearing our efforts to provide guests the best experience possible are hitting the mark. Thank you very much for your kind feedback and trust in us with your time, business and recommendation. We wish you many safe and exciting adventures ahead and hope to work with you again here at Subaru of Utica.

Helpful
December 21, 2023

Stenio Joseph was very nice and helpful. I appreciate his service and he was very nice and respectful. More

by SNIRMALA7
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stenio Joseph
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Dec 21, 2023 -

Subaru of Utica responded

We'll make sure your compliments for the nice and respectful service you enjoyed are heard and know they will be appreciated. Thank you for trusting us with your time and business and leaving the kind feedback. We wish you many safe and happy travels ahead and hope you'll come see us again at Subaru of Utica.

Helpful
December 21, 2023

Brought my car in for the second time to have recall work done and for the second time dealership made me an appointment and didn’t have the part. Nobody called me to tell me they didn’t have the part. So tw More

by GPARADIS77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
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Dec 22, 2023 -

Subaru of Utica responded

Hello, Your unhappiness with having visited us a second time to address a recall and experiencing the same frustration due to parts unavailability is understandable. I can assure you this is not the level of service we expect to provide our valued guests and we sincerely regret the inconvenience you have been caused. Please email me at danielperkins@carbonecars.com and I will work to ensure this matter is resolved for you to the best of my abilities. Thank you, Dan Perkins Service Manager danielperkins@carbonecars.com

Helpful
December 20, 2023

Everyone is always pleasant from first phone call till we drive away. We are kept informed of what is going on with our car and then we can watch the video of checking out our problem. More

by LInda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie
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Dec 20, 2023 -

Subaru of Utica responded

We're proud to be your trusted vehicle service provider here at Subaru of Utica, Linda. Thank you very much for working with us to care for your vehicle and leaving the thoughtful review. It's our sincerest pleasure to provide you informative assistance and pleasant service. Travel safe and come see us again whenever we can next be of help.

Helpful
December 20, 2023

I had an outstanding experience at Subaru of Utica. Justin, my sales representative, was incredibly knowledgeable and helpful. I bought my Subaru Forester on a Saturday, and the entire transaction was More

by ARTGEEK28
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Malagese
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Dec 20, 2023 -

Subaru of Utica responded

We're equally as thrilled to have welcomed you into our Subaru and dealership families as well! Thank you very much for sharing the kind feedback regarding the seamless experience you had working with Justin and the Subaru of Utica team. He'll be proud in hearing his product knowledge shined and his guidance was helpful. All of us wish you many exciting and safe adventures ahead in your new Forester, and we're here to help keep your experience wonderful throughout your vehicle ownership. Reach out to us for support at any time!

Helpful
December 20, 2023

Polite and friendly greeter and staff. Good service and accommodations for waiting including coffee and snacks. More

by JEFDEB2003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent
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Dec 21, 2023 -

Subaru of Utica responded

We're delighted to know you enjoyed the friendly service and amenities here at Subaru of Utica. Thank you for the kind feedback. It is our pleasure to help with your vehicle's care and we look forward to working with you again next visit.

Helpful
December 20, 2023

If I got to pay 125 for and oil change. I will start doing my own. Have a good day More

by CANDACEREEL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler
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Dec 22, 2023 -

Subaru of Utica responded

Hello, Thank you for your business and critical feedback. We understand the cost of maintenance can be frustrating, especially if your vehicle requires synthetic oil. It's important to remember our maintenance is being performed by certified technicians using OEM parts. Additionally, our service specials are a great way to save money on vehicle maintenance and can be found on our dealership website. Your business is important to us, and I'd be more than happy to speak about your concerns with you personally. Please email your availability and contact information to me at danielperkins@carbonecars.com and I will reach out to you at the earliest opportunity. Dan Perkins Service Manager danielperkins@carbonecars.com

Helpful
December 19, 2023

Always very prompt and friendly. Very knowledgeable. I feel safe as a women that I am not being taken advantage of at the car dealership! More

by HJM714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Dec 19, 2023 -

Subaru of Utica responded

It means a lot to us knowing we've earned and maintained your trust here at Subaru of Utica. Thank you very much for the kind feedback. We appreciate you choosing to work with our team and it is our pleasure to always provide you fast, friendly and knowledgeable assistance. Travel safe and we'll see you again next visit.

Helpful
December 18, 2023

Justin was courteous, helpful and attentive. Knowledgeable and enthusiastic about vehicles, Subarus in particular. When I picked up the car, he explained all features I was unfamiliar with. B More

by RASRN141
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Malagese, Bailee Haddad
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Dec 19, 2023 -

Subaru of Utica responded

We want purchasing a vehicle to be an exciting and pleasant experience, and it's wonderful to hear those marks were met when you worked with Justin and Bailee. Both will be thrilled to hear of your many commendations, as they take pride in delivering our Subaru of Utica guests knowledgeable, courteous, attentive and enthusiastic guidance. Our team is committed to providing your the same level of support through the future, so please reach out to us again if ever there is need. Adventure safe and enjoy the road!

Helpful
December 17, 2023

Very efficient, polite, courteous Attentive. Checked in with me several times. Quick response and professional More

by JHF001230
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike greene
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Dec 18, 2023 -

Subaru of Utica responded

We're always striving to help our Subaru of Utica service guests enjoy a stress-free visit by providing them the level of service you describe receiving. Thank you for complimenting the team's polite, courteous, professional, responsive and efficient assistance. It means a lot to us to hear it and we look forward to your next visit.

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