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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
799 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 799 reviews

December 11, 2024

Loved my salesman Justing Malagese. He was friendly, professional and great to work with. Suburu of Utica had a great selection of cars and I was able to get exactly what I wanted. More

by PAWOLCOTT
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Justin Malagese, Mo (F&I guy), Brandon
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Dec 12, 2024 -

Subaru of Utica responded

We're delighted to hear that Justin provided you with a friendly and professional experience at Subaru of Utica! It's fantastic that you found the perfect car from our selection. Thank you for choosing us, and enjoy your new ride!

December 07, 2024

Fast Service. Updates while waiting and friendly staff. Nice waiting area . I'm on my fifth Subaru and just love them. Great in the SNOW! More

by RACHEL STEELE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2024 -

Subaru of Utica responded

We're absolutely honored to have helped you find your FIFTH Subaru! It's reassuring to know that when it snows, you're going to be much safer. 🚗🌨 If you need anything during the holiday season or further down the road, Rachel, you know where to find us! The Subaru of Utica team is here for ya.

December 04, 2024

I have been dealing with Subaru of Utica for several years now. The service department conducts their business in the most professional manner. I have every confidence that my car is serviced and re More

by STOCKTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 05, 2024 -

Subaru of Utica responded

Thank you for your continued trust in Subaru of Utica! We're very glad to hear that our service department consistently meets your expectations with professionalism and high standards. We look forward to serving you for many more years!

December 04, 2024

They went out of their way and drove a car to my place if work so I could test drive it. More

by DEBBIE37
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jay Jackson
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Dec 05, 2024 -

Subaru of Utica responded

That's excellent to hear, Debbie, and we look forward to providing more great experiences for you in the future. Thank you for choosing Subaru of Utica!

November 30, 2024

Quick response Friendly workers Clean waiting area with nice snacks Detailed explanation of service performed More

by RONALDPRESITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Subaru of Utica responded

Ronald, we appreciate your great feedback and especially glad to hear you enjoyed your visit with our team. We look forward to serving you again soon at Subaru of Utica!

November 29, 2024

Rapid service. Comfortable waiting room. Great updates while waiting. Most pleasant and helpful staff. I have never been disappointed. More

by CALINEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 02, 2024 -

Subaru of Utica responded

Thank you for sharing your positive experience with Subaru of Utica! We're very happy to hear that our team provided rapid service and kept you comfortable and informed. We look forward to serving you again in the future!

November 28, 2024

everyone at the dealership was very pleasant, accommodating and attentive to my needs and went above and beyond More

by PMS13456
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brand Glerup
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Subaru of Utica responded

The team appreciates the 5-star rating! We look forward to seeing you next time at Subaru of Utica!

November 24, 2024

Very clean. Everyone friendly and courteous. They make it easy to make a deal no pressure Good popcorn More

by GRAMMAHONEYCORN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin mal
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Nov 25, 2024 -

Subaru of Utica responded

Thank you for the fantastic feedback! We're happy to know that our team at Subaru of Utica made your experience enjoyable and pressure-free. We're especially tickled that you enjoyed the popcorn, and we hope to see you again soon!

November 24, 2024

The salesman was great, I had no issues at all. I, however, felt very pressured into getting the extended warranty. Declined several times and finally got pressured into getting it despite not real More

by MPONTIUS1010
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Borelli
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Subaru of Utica responded

Hello, Thank you for sharing your feedback. It's great to hear that we provided a positive experience, but I'm sorry to learn about the pressure regarding the extended warranty and missing gift card. We strive for a smooth process in all aspects of our service, so I apologize if we fell short during financing. Please reach out to me directly at your convenience so I can address these concerns directly and ensure you're taken care of properly moving forward. Thank you, Allen Hutchings Assistant General Manager ahutchings@carbonecars.com

November 24, 2024

I was searching for a specific vehicle and they reached out very quickly and had my vehicle ready to roll within a few hours fast painless experience More

by SELINDAANNSTARR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve in Sales
Report | Print
Nov 25, 2024 -

Subaru of Utica responded

We're very glad to hear that Subaru of Utica provided a fast and painless experience for you! Thank you for choosing us, and enjoy your new vehicle! Just remember, our team is here to assist you if you need anything or have questions!

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