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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
673 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 673 reviews

January 28, 2024

fast friendly service explained everything service took the amount of time i expected. no pressure . More

by BWARHUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2024 -

Subaru of Utica responded

Our team at Subaru of Utica aims to provide fast, friendly service without any pressure. We're glad that everything was explained to your satisfaction and that the service took the expected amount of time. Thank you for choosing us! If you have any further feedback or need assistance, please don't hesitate to reach out.

January 27, 2024

Service was amazing. Always a pleasure going there. Work was done on my car quickly. Great atmosphere would recommend it to my family and friends. More

by MIMA2122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2024 -

Subaru of Utica responded

Hello Mima, We're always happy to have you visit us, and the pleasure of working with you is ours as well. It makes us proud to be your trusted vehicle service provider and to have earned your recommendation. Thank you very much for the kind feedback regarding the timely service and great atmosphere you continue to enjoy at our dealership. Our online reputation is important to us, and given the positive nature of your review, we think you may have unintentionally awarded us one star out of five. If this was an error, would you mind updating your rating to accurately reflect your experience? Your satisfaction is a top priority, and if you do have concerns, we want to ensure they are promptly addressed. Please email your preferred contact information and availability to me at danielperkins@carbonecars.com and I will reach out to you at the earliest opportunity. Thank you, Dan Perkins Service Manager danielperkins@carbonecars.com

January 27, 2024

Dealership, Dominick in particular, accommodated working long distance over several weeks with us to facilitate a smooth purchase and trade in. I feel we got just what we needed at a fair price. More

by BVONHUNKE
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dominic Alpamura
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Jan 29, 2024 -

Subaru of Utica responded

We're glad to know Dominick and our team at Subaru of Utica were able to provide a smooth long-distance purchase experience for you. We always aim for fairness in pricing - thanks so much for your review! Safe travels.

January 27, 2024

Sorry. I don’t know the names of the staff who worked with me. But the service was quick. The staff was friendly, informative and helpful. I went without an More

by STELLASMAMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 29, 2024 -

Subaru of Utica responded

We're glad to know you had a positive experience with our team at Subaru of Utica! It's great that we could assist promptly and courteously. Thanks for your review, and feel free to stop by anytime - no appointment necessary!

January 27, 2024

was very professional, and very helpful . So glad Steno was our sales consultant. He was always ready to answer our questions. Enjoy our time with him in buying our new Subaru Forrester...Than More

by FRANCONIAFARMTACKGIFT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steno.
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Jan 29, 2024 -

Subaru of Utica responded

Steno will be so glad to hear that he helped made your experience exceptional. We are always here should you need help! Enjoy your new Forrester!

January 27, 2024

Tyler Davis was great! ! Very personable and got my questions answered and my car in and out in a timely manner! Service was great as well. More

by BARBMGEORGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2024 -

Subaru of Utica responded

Barb, it's great to know that Tyler was able to provide you with such a positive experience at Subaru of Utica. We're always here for your automotive needs. Thanks for the review!

January 27, 2024

Great service! Great staff! Great communication, always giving me updates. I like the added feature of the video. More

by JPITALI97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2024 -

Subaru of Utica responded

Hello, Thank you very much for the wonderful feedback. It's always great to hear a guest of ours valued the video service feature we offer, and your commendations regarding the great experience you enjoyed mean a lot to the team. Our online reputation is important to us, and given the positive nature of your review, we think you may have unintentionally awarded us one star out of five. If this was an error, would you mind updating your rating to accurately reflect your experience? Your satisfaction is a top priority, and if you do have concerns following your visit, we want to make sure they are promptly addressed. Please email your preferred contact information and availability to me at danielperkins@carbonecars.com and I will reach out to you at the first opportunity. Dan Perkins Service Manager danielperkins@carbonecars.com

January 26, 2024

The staff was helpful, attentive and dedicated to ensuring that my car was properly serviced - especially Joanne. I would recommend Subaru Utica highly. More

by KPROCOPIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 29, 2024 -

Subaru of Utica responded

We're so glad to know our team, especially Joanne, provided you with excellent service at Subaru of Utica. Thanks for recommending us and we look forward to serving you again in the future!

January 26, 2024

good service , but I really don't like filling out these questioners. They have treated me well at this place from sales to service. More

by ETTEDDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Green
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Jan 26, 2024 -

Subaru of Utica responded

Thank you for your feedback, Teddy! We're glad you've received good service at Subaru of Utica and appreciate your loyalty. We understand filling out questionnaires may not be enjoyable, but your input helps us improve. If you have any further comments, feel free to let us know. We're here to assist you.

January 26, 2024

Outstanding, professional, caring service. Great communication. Comfortable waiting area. Shout out to Tyler in the service department. More

by LLDESANT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler in service
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Jan 26, 2024 -

Subaru of Utica responded

Thank you for your feedback! We're thrilled to hear about your positive experience with us here at Subaru of Utica. We'll be sure to pass along your shout-out to Tyler in the service department. It will make his day! If you need anything else, feel free to reach out. We appreciate your support and look forward to serving you again soon.

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