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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
673 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 673 reviews

February 01, 2024

Joanne,Rich, Nick and Vinny all excellent customer care staff. Highly recommend all pleasant and knowledgeable to work with. Treat you like your their top priority More

by HOBAICA514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2024 -

Subaru of Utica responded

Nothing beats that feeling of seeing when a team effort earns thoughtful feedback from a valued Subaru of Utica guest. Joanne, Nick, Rich and Vinny will be proud to hear their knowledgeable assistance and customer-centric service earned such high praise. We're grateful for having you as our service customer and look forward to working with you again through the future.

February 01, 2024

Good pricing and easy to work with, flexible delivery options available too. Messages were always returned within 5 minutes. More

by BILL.FEDA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kli
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Feb 01, 2024 -

Subaru of Utica responded

It's always wonderful to hear from our Subaru of Utica customers following a great sales experience, Bill. Thank you very much for commending our customer service, pricing, delivery flexibility and communication. Hearing we excelled in those areas always makes the team proud. We're dedicated to your continued satisfaction as well and can be reached for support whenever there is need. Adventure safe and have fun!

January 31, 2024

Stenio did a great job helping us purchase a car! He was super friendly! Actually everyone we ran into there was super friendly! Appreciate you all, my husband is one happy man you made his dream com More

by LUV_PEOPLE77
Recommend Dealer
Yes
Employees Worked With
Bailee Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stenio joseph
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Jan 31, 2024 -

Subaru of Utica responded

We're so glad to know that our team could help make your husband's dream come true at Subaru of Utica! Stenio will be happy to hear that he helped make your experience excellent. Thanks for the kind words and enjoy your new car.

January 31, 2024

This was the second time I had to return to the dealership for the same problem. A planned one hour to one and a half hours turned into several more, including another two hours drive time. Can onl More

by KB2VLP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2024 -

Subaru of Utica responded

Hello, Thank you for your patience and understanding as we worked to resolve the issues your vehicle was experiencing. Your time is valuable, and we sincerely regret the inconvenience you were caused by having to return to us for follow-up service. We'll strive to ensure occurrences like this are avoided whenever possible in the future and hope you'll continue to trust us with your automotive needs. If I can be of any additional assistance with this matter or you have other areas of concern, please email your preferred contact method and availability to me at danielperkins@carbonecars.com and I will reach out to you at first opportunity. Dan Perkins Service Manager danielperkins@carbonecars.com

January 31, 2024

Buying a new vehicle is such a nerve-wracking process. On top of the normal emotions I also started this adventure suddenly, after the suspension rusted out of ‘09 Hyundai while I was driving it home from More

by Evschwa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bailee Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Snyder
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Feb 01, 2024 -

Subaru of Utica responded

Thank you for your trust in Paul and the team. We are happy to hear he was able to put you at ease while finding the perfect Subaru Impreza. It's great when our team can make a difference during such an important purchase! Thanks for choosing Subaru of Utica, we appreciate your kind words and hope to see you again soon!

January 31, 2024

Courteous. Knowledgeable. Prompt. Even the “ behind the scenes” staff that are working on my car take the time to show me what they are doing ! And make sure More

by KAREN.FLICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 01, 2024 -

Subaru of Utica responded

Karen! Thank you so much for trusting us with your vehicle service needs here at Subaru of Utica. Feedback like this truly brightens the day for our team. It's our pleasure to have provided you courteous, knowledgeable, prompt and informative assistance, and we're proud to have earned your recommendation. Safe travels and we'll see you again next visit!

January 31, 2024

Very helpful,very professional. The kind of people that is a pleasure to do business with..A very big thank you to all at the dealership. More

by rdeetzsr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 31, 2024 -

Subaru of Utica responded

We're delighted to know you had a positive experience with us at Subaru of Utica! Your kind words mean the world to our team. Thanks for choosing us and we look forward to serving you again in the future!

January 30, 2024

Very efficient, kept me informed of the work progress, comfortable lounge to wait in with beverages, snacks, and Wi-Fi supplied. More

by DDKSNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2024 -

Subaru of Utica responded

Hearing our Subaru of Utica guests enjoyed their stay while we cared for their vehicle always brightens the day. It was our pleasure to provide you informative assistance and a comfortable waiting area with enjoyable amenities. Drive safe and we'll see you again next service visit!

January 30, 2024

Fixed or small issue without hesitation and had a complimentary 2024 rental on top of that! Free I might add!!! More

by MLAMANNA1227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Chamberlain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kasey Eakins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Gold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonson Moreland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Bello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Anna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Dombrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 30, 2024 -

Subaru of Utica responded

It was our pleasure to get you fixed up and back on the road, and to be able to accommodate your travel needs while we tended to your vehicle. Thank you for trusting us with your vehicle's care at Subaru of Utica. Safe travels and we'll see you again next visit.

January 29, 2024

Excellent service throughout the entire process! The whole team was friendly and professional! I have enjoyed every experience i have had there! More

by CARDELLO79
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 30, 2024 -

Subaru of Utica responded

We're delighted to know you had an excellent experience with our team at Subaru of Utica! Thanks for the positive feedback and we look forward to serving you again in the future.

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