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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
755 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 755 reviews

March 05, 2024

Satisfied except for underestimate of time the job would take. Also was not told this would happen. More

by STUARTJOSEPH50
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Subaru of Utica responded

Thank you, Stuart, for your business and critical feedback. Regrettably unforeseeable delays can occur sometimes when we are caring for your vehicle, and we sincerely appreciate your patience as we worked through them. Please know we are always striving to improve in every area and will work to do better when you next visit.

March 05, 2024

Very courteous and my car was done in a timely manner! ! Everyone is very friendly. Even get to see my salesman!! More

by PHELPSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Subaru of Utica responded

Thank you very much for choosing us to care for your vehicle at Subaru of Utica. It was our pleasure to deliver you friendly, timely service and your feedback is much appreciated. Travel safe and we'll see you again whenever we can next be of service.

March 05, 2024

She’s and finance were great to deal with, service department very slow to deal with to get any information. They seem to treat customers that are actual Subaru customers better than customers that a More

by NEUMANATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 06, 2024 -

Subaru of Utica responded

Hello, Our goal is to help every guest as quickly as possible, and it's never the intention to have a customer feel as though their time is not valued. Though our team is qualified to work on vehicles of any brand, procuring information and parts from an OEM other than ours can take additional time. It's regrettable the possibility for a delay was not better communicated to you and that you were caused frustration. Your satisfaction is important to us, and I'd like to speak with you about your experience directly. Please email your preferred contact information and availability to me at danielperkins@carbonecars.com and I will reach out to you at the earliest opportunity. Thank you, Dan Perkins Service Manager danielperkins@carbonecars.com

March 04, 2024

The service department runs like a well-oiled machine - efficient and smooth. The reps and technicians are professional, knowledgeable, and courteous. The waiting area is top notch! I appreciate being abl More

by LMICHELS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Subaru of Utica responded

Feedback like this widens smiles on everyone's face here at Subaru of Utica. We're thrilled to hear your service experience was smooth from start to finish, and our team will be very thankful to learn of your many commendations. It's always nice to hear guests enjoyed their wait as well, and that you found value in the ability to view the work being done to your car. Stay safe and we'll be ready with the same level of care whenever you next return.

March 04, 2024

Everything is always top notch! !!! Won't take my car anywhere else. Amazing service!!! Can wait for a new suburu next year More

by HERKTOWN87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Subaru of Utica responded

Thank you so much for continuing to work with our Subaru of Utica service team. We're delighted to be your trusted vehicle service provider, and it means a lot to us knowing the top-notch care you have received keeps you coming back. We'll be ready to help when it's time for that next new Subaru and are here for anything else you need along the way.

March 03, 2024

Was great experience very well handled! Very fast and efficient, clean facilities pleasant employees thank you for thanking good care of our Subaru More

by THEMACRINAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2024 -

Subaru of Utica responded

It means a lot to us to be your trusted vehicle service provider at Subaru of Utica, and we truly appreciate receiving feedback like yours. Thank you very much for allowing us the opportunity to care for your Subaru. We're happy to have delivered you a fast and friendly visit, and it's great to know your enjoyed the cleanliness of our grounds. Safe travels and we'll see you again whenever we can next be of service.

March 03, 2024

Vincent not only answered all of my questions but he added even more information which was helpful as well. Very happy with his service! More

by TEJENNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Subaru of Utica responded

It's important to us, Jenny, that our Subaru of Utica guests receive all the information they need to be confident in their choice to have us tend to their automotive needs. Vincent will love hearing his assistance allowed us to reach that objective working with you, and your feedback is very appreciated. Drive safe and reach out again whenever we can next be of help!

March 02, 2024

Very professional, courteous and helpful. Even with a crush of extra service due to a storm they made the visit a good one. More

by KB2VLP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justinj Sturtevant
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Mar 05, 2024 -

Subaru of Utica responded

We appreciate your patience and understanding, and thank you very much for leaving us such thoughtful feedback. It's always nice to hear our Subaru of Utica service guests enjoyed their visit, and that the team's professional and courteous help shined. Please travel safe and consider us again for any future automotive needs.

March 02, 2024

Great working people and great costumer service. they were really fast and helpful. My car is now in good working order. More

by tjgood1863
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marcann
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Mar 05, 2024 -

Subaru of Utica responded

Thank you, TJ, for your positive feedback and trust in us with getting your car safely back on the road. It's awesome to hear you enjoyed fast, helpful and great customer service while we tended to your vehicle and we're happy to have been of help. Come back and see us at Subaru of Utica whenever we can next assist and we'll work even harder to earn that fifth star.

March 02, 2024

Very personable, vibrant, as well as efficient. Everything was done very professionally and pleasantly~ Keep up the good work! More

by JDBCHR3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Rosato
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Perkins
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Mar 05, 2024 -

Subaru of Utica responded

We take pride in being trusted with your automotive needs here at Subaru of Utica, and it's our pleasure to deliver you personable, vibrant and efficient assistance. Thank you very much for the wonderful feedback. Our team will be ready with the same professional, pleasant care when it's time for your next return.

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