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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
673 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 673 reviews

February 06, 2024

Very polite very efficient explained all the vehicles features and all the paperwork was explained also More

by ANTHONYDE_52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bailee Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Subaru of Utica responded

Our goal is to provide excellent service to all our customers, Anthony. We're happy to learn our team thoroughly explained the process and left you feeling satisfied. Thanks for choosing Subaru of Utica for your automotive needs. We appreciate the positive feedback and look forward to seeing you again in the future!

February 06, 2024

They are caring and take care of the customer. Will continue to patronize them in the future. More

by heneaums
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Subaru of Utica responded

It's fantastic to know that you've received great service from our team, at Subaru of Utica. We're grateful for your trust and will continue working hard to ensure the best care for your vehicles!

February 06, 2024

Everyone was pleasant and very helpful. The experience was a positive one. Will definitely be back More

by HAYDENPAMELA28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Subaru of Utica responded

We aim to provide customers with a seamless and pleasant experience at Subaru of Utica. It's rewarding to see we've hit the mark and earned your five-star review. Thanks for taking the time to share your experience. Come back and see us!

February 06, 2024

The Service rep did a great job. But they don't answer phones in a timely fashion and do not return phone calls. Possibly an issue with the phone system? More

by PSLEGAITIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christopher Cardello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hutchings
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Green
4.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2024 -

Subaru of Utica responded

Hello, Thank you for both your commendation and critical feedback. We understand it is upsetting when efforts to communicate with our team are unsuccessful and regret any frustration you were caused. Your concerns with phone calls going unanswered or unreturned will be discussed with our team and we'll work to improve in those areas moving forward. It is important to us that our customers are happy with the level of support they receive. If there is anything I can help you with, please feel free to email your contact information and availability to me at danielperkins@carbonecars.com and I will reach out to you at the first opportunity. Dan Perkins Service Manager danielperkins@carbonecars.com

February 06, 2024

Subaru of Utica was a great and professional experience from beginning to end. Everyone there was knowledgeable, friendly and helpful. Couldn't ask for a better car buying experience. More

by chrisd13492
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bailee Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominic Altamura- 5 star
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Feb 07, 2024 -

Subaru of Utica responded

Nothing beats hearing that our guests enjoyed thoroughly professional, knowledgeable and friendly help while working with our team. Thank you again, Chris, for your kind feedback and trust in us with your time and business at Subaru of Utica. We're here to help with anything else you may need, so reach out for support at any time. Adventure safe and have fun!

February 06, 2024

I had great experience in this dealership. The staffs were very kind and professional. Thank you! More

by Woo-Ram Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Subaru of Utica responded

Thanks for the five-star review of Subaru of Utica! We strive for professionalism in all interactions so it's great to see you enjoyed working with our service staff. We hope to provide you with stellar service again down the road!

February 06, 2024

Very courteous and friendly at service department I had no appointment but got my outback in and taken care of as promised Job well done!!😊 More

by THOPPER50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2024 -

Subaru of Utica responded

Friendly and professional interactions are our goal here at Subaru of Utica. Thank you for being a valued customer with us and we hope to work with you again for your future automotive needs. Safe travels in your Outback!

February 06, 2024

My whole experience was fruitful and service was exceptional,I would recommend you guys to everyone!!! More

by BILLSTAFFO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Subaru of Utica responded

We're so glad to know you had a fruitful experience with us at Subaru of Utica! Thanks for recommending our service, we appreciate it.

February 06, 2024

I was extremely pleased with the service department . Anyone I dealt with was so friendly, helpful and very professional. More

by JMKIRBY50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 06, 2024 -

Subaru of Utica responded

Friendly and professional interactions are our goal here at Subaru of Utica. Thank you for being a valued customer with us and we hope to work with you again for your future automotive needs.

February 05, 2024

The staff at Subaru of Utica is friendly and very professional. I had to wait for my 2024 Crosstrek to be serviced, but the facility was pleasant and Vinny kept me posted regularly on the work being More

by RJOKAJTYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2024 -

Subaru of Utica responded

We're glad to know that you had a pleasant experience with our service department at Subaru of Utica. It's great to see Vinny and the team kept you well-informed throughout your visit. We appreciate your kind words, thank you!

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