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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
755 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 755 reviews

March 14, 2024

I appreciated Joanne's helpful and courteous service, she not only listened but helped me understand the best options for my car. I did like the video of the state inspection that showed all the details. Alt More

by LB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2024 -

Subaru of Utica responded

We're truly proud to have been your trusted vehicle service provider through the last two decades, and it's great to hear services like the provided video have only strengthened that confidence. Thank you very much for your patronage and kind feedback. It will mean a lot to Joanne hearing her attentive, courteous and helpful assistance was valued during your recent Subaru of Utica visit. Travel safe and we'll see you again next time.

March 13, 2024

Vincent was very professional in talking about what work I was having done. He was very clear so I understood the work. All staff were very friendly and the work was done timely. They ensured to ask my p More

by MCKERNAN.BARBARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Dombrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2024 -

Subaru of Utica responded

Barbara, we understand needing vehicle maintenance and repairs can be upsetting, and our Subaru of Utica team strives to help customers remain as free from stress as possible while we tend to their needs. Vincent will be proud in knowing his professional, clear and informative assistance helped us reach that objective during your experience. It's great to hear you found value in our tech's video detailing the work being performed as well. Your recommendations mean the world to us, and we look forward to working with you in the future as well.

March 13, 2024

The work was done as promised, on time, at the cost that they said that it would be More

by MARKUCP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2024 -

Subaru of Utica responded

Thank you, Mark, for choosing us for your automotive needs. It's important our Subaru of Utica customers are confident they are receiving honest and timely work at the proper price. We appreciate your feedback and hope you'll consider us again for any future needs.

March 12, 2024

They have a friendly and professional staff. Great customer service from the sales staff to the service employees. I am always pleased with my interactions and service. More

by G.S.FISH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley Mcphearson
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Mar 12, 2024 -

Subaru of Utica responded

We're always happy to have you here at Subaru of Utica and we're truly grateful for your continued trust in our team with your time and business. Hearing a valued guest of ours enjoys friendly and professional assistance every visit makes us proud, and it's our pleasure to be of service. Travel safe and we'll see you again next time!

March 12, 2024

Excellent and professional staff, they were courteous, informed and my car was completed ahead of what I expected. Thank you! More

by WCPOPE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2024 -

Subaru of Utica responded

We're proud to be your trusted vehicle service provider at Subaru of Utica and receiving your commendations brightens the day. It's our pleasure to have delivered you informative, timely service along with professional and courteous assistance. Safe travels and we'll see you again next visit.

March 12, 2024

The process to buy this car could not have been easier! This is my 5th Subaru. Just love them! This dealership is wonderful for both sales and service. They go way out of their way to be sure you are satis More

by WILBERT.JAMIE.51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cardello
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Mar 12, 2024 -

Subaru of Utica responded

We love having you as part of our Subaru family! Thank you very much for the thoughtful feedback following your fifth Subaru purchase. Our Subaru of Utica sales and service teams are proud to have earned continued business, and it's our pleasure to do everything we can to help ensure your satisfaction. Enjoy the road ahead in your newest vehicle, travel safe and, as always, reach out to us whenever we can assist along the way!

March 12, 2024

Service department completed all requested services, found additional problems with the brakes and fixed them with explaining, sending videos, and keeping me up to date during service. More

by RRJOHNS60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 12, 2024 -

Subaru of Utica responded

Your safety is our highest priority at Subaru of Utica, and we're happy to have been able to help with everything. Thank you for trusting the team with your vehicle's care. The compliments regarding the informative communication you received along with our video service are appreciated, and we hope you'll consider working with us again down the road.

March 10, 2024

Check-in was very smooth, the wait time was minimal, and I was kept in the loop at all times regarding progress on my car. The waiting room is very comfortable, too - a big plus for me. More

by KLAMBERT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 11, 2024 -

Subaru of Utica responded

We love hearing from Subaru of Utica service guests following a comfortable, five-star experience. Thank you very much for working with us to care for your vehicle and leaving the great feedback. It was our pleasure to help you enjoy a smooth check-in, informative assistance and a minimal wait, and we'll work to repeat the performance when it's time for your next visit.

March 09, 2024

Great dealership and people just sucks they are an hour away. but i still will buy from them again More

by EIREOG68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2024 -

Subaru of Utica responded

We understand your frustration with our distance from you, but it truly means a lot to our Subaru of Utica team that you are willing to travel so far to work with us. Thank you very much for your time, business and thoughtful praise. Though not right next door, we're always here to help with anything else you may need, so please do not hesitate to reach out for support. Adventure safe and enjoy the road.

March 09, 2024

Excellent and professional staff. Charging for a tire rotation is a bit… lol. Greed at best by the dealership. Especially when other dealerships do it for FREE. This is why I cannot g More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure but was super nice and professional
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Mar 11, 2024 -

Subaru of Utica responded

Thank you, Jim, for your constructive and positive feedback. We understand your concern with paying for a tire rotation and will discuss your thoughts internally. It's great to hear your overall opinion of our team is high, and we're proud to provide you excellent, professional service at every opportunity. Travel safe and we'll see you again next time at Subaru of Utica.

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