Subaru of Utica

He was helpful and made my service consultation easy. Informed me of everything that needed to be done and gave me my options. Informed me of everything that needed to be done and gave me my options. More

The dealership is a beautiful place that is warm welcome compared to other dealerships. We were greeted withing 15 seconds of walking in by Paul Snyder. Paul spend over 6 hours over 3 separate days to find compared to other dealerships. We were greeted withing 15 seconds of walking in by Paul Snyder. Paul spend over 6 hours over 3 separate days to find our right car to fit our budget. We keep telling as many people as we can about our experience. More

Friendly employees, clean building and grounds, knowledgeable employees, great selection of vehicles, and easy buying process knowledgeable employees, great selection of vehicles, and easy buying process More

The Service Department staff is friendly and very professional. Each staff member takes the time to listen to my concerns and then effectively communicate them to the technician who will work on my professional. Each staff member takes the time to listen to my concerns and then effectively communicate them to the technician who will work on my vehicle. I like the ability to make an appointment for service online, at my own convenience, and not stop what I'm doing during the day to make a phone call. Plus, I can express in writing the work I want done. The videos of the technician finds with my vehicle are a nice touch and something I really appreciate. More

Staff were efficient and attentive. Explained service and next visit. They never disappoint. That is why I choose this dealership. Explained service and next visit. They never disappoint. That is why I choose this dealership. More

There were two problems with this service visit. First, I was incorrectly double billed for a rear liftgate motor. I was told the motor had to be paid for in advance before it could be ordered. I First, I was incorrectly double billed for a rear liftgate motor. I was told the motor had to be paid for in advance before it could be ordered. I was OK with this, but I was also charged for it again after installation. Fortunately, I noticed this, and it was corrected on the spot and the second motor charge removed. Second, the service technician neglected to complete the NYS inspection; he failed to complete the final step, which was running the vehicle through its final emissions test and affixing the inspection sticker. I did not notice this until after I returned home, so this necessitated a second trip to the dealership. I delayed sending in this response because it took a while to get everything resolved to my satisfaction. Everyone was very helpful, and I realize mistakes happen. My wife and I really enjoyed the videos of the inspection and service process along with the mechanic's commentary. It was a new and free service provided to us and we appreciated it very much. Regarding the waiting at the dealership question below: We left the car at the service department once and waited for the service to be completed twice. More

Have been dealing with this dealership for over 20 years. Would not go anywhere else Would not go anywhere else More

I was very pleased with our experience at Subaru of Utica, friendly, kind and understanding group, thank you !!! Utica, friendly, kind and understanding group, thank you !!! More

The service. was good & JoAnne explained the different options well. My main complaint would be communication. I had to call 3 times to see if my car was done. And was good & JoAnne explained the different options well. My main complaint would be communication. I had to call 3 times to see if my car was done. And finally got through around 5:30 PM. They close xx 6 & we live 20 miles away, so it was a bit of a rush together there on time. She did tell me that they are severely understaffed & were trying to hire someone. Also, I never received the video of my car as I was told to expect. They seem to be very overworked in this dept. More

good sales person who took a lot of time going over the choices and options and helping us understand all the functions. great selection to choose from . nice neat clean dealership with very professional choices and options and helping us understand all the functions. great selection to choose from . nice neat clean dealership with very professional staff. More