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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
864 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 864 reviews

April 16, 2024

My wife and I were very pleased. Bradley McPherson did a fantastic job helping us through the process. More

by SCOTTBOLEN36
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley Mcphearson
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Apr 16, 2024 -

Subaru of Utica responded

We're so glad to know that you and your wife had a great experience with Bradley. Thanks for sharing this positive feedback, we appreciate it!

April 16, 2024

Always pleasant when you arrive. Knowledgeable. Explains what is needed. Comfortable waiting area. Highly recommend. More

by TOMLORENZ39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Perkins
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Apr 16, 2024 -

Subaru of Utica responded

Wonderful! It is great to know that you had a positive experience. We appreciate your recommendation! Safe travels until we see you next time.

April 15, 2024

clean, courteous, polite,pleasant. patient, professional, knowledgeable, efficient, respectful, thorough ,a good inventory.Overall I was very pleased with my experience. More

by BIRDGARDENER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Malagese
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Apr 15, 2024 -

Subaru of Utica responded

We're glad to know you had such a positive experience at Subaru of Utica. We strive for efficiency and professionalism in our service. Thanks for your kind words!

April 15, 2024

Located close to home, they are very convenient and knowledgeable on their Subaru Forester cars. More

by KIMWEEDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Subaru of Utica responded

Thanks for the feedback, Kim! Come see us anytime.

April 15, 2024

Vincent was very thorough in explaining all the work I needed done on my Forester. He And Nick worked very hard on my car. The service department was short staffed the day I was in and that contributed More

by ANNE.THOMA19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Subaru of Utica responded

Anne, we appreciate your understanding regarding the wait time. It's great to know that Vincent and Nick were thorough in their service of your Forester at Subaru of Utica. Thanks for sharing!

April 15, 2024

What a great team at Subaru in Yorkville NY ! !! Amazing experience with attention to every detail and awesome customer service ! The best car buying experience! More

by GNATEKCHARLENE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Hocking , Justin Malagese
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Apr 15, 2024 -

Subaru of Utica responded

Thanks for appreciating our attention to detail and customer service! Come visit anytime. We are here to help!

April 14, 2024

Everything was done efficiently and the staff was very friendly and helpful. It was a very pleasant experience to get my car serviced. More

by LINDAC.CHAMBERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Subaru of Utica responded

Linda, we're glad to know you had a pleasant experience at Subaru of Utica. Our team is always here to provide efficient and friendly service for your car needs. Thanks for the review!

April 14, 2024

Outstanding customer service. Attentive, informative. Justin answered all our questions and was patient when explaining the car’s systems. More

by KGRATCH
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello, Justin Malagese
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Apr 15, 2024 -

Subaru of Utica responded

We're glad to know you found our customer service at Subaru of Utica outstanding and informative. Your kind words about Justin's patience and knowledge will be passed along. Thanks for the review!

April 14, 2024

If Vince was the check in person, he was very professional. But he was not able to tell me why the car arbitrarily beeps for no reason when you start it or when driving down the rd with nothing More

by KFSTEHLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don’t know any of them, Troy Chamberlain
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Apr 15, 2024 -

Subaru of Utica responded

We appreciate your feedback and we're sorry to learn about the beeping issue you've been experiencing with your car. Our team at Subaru of Utica is committed to providing excellent service, so please feel free to reach out if there's anything more we can do or any other questions we can answer for you. Dan Perkins - Service Manager - danielperkins@carbonecars.com

April 14, 2024

He was helpful and made my service consultation easy. Informed me of everything that needed to be done and gave me my options. More

by ROBBJW1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Subaru of Utica responded

We're glad to know your service consultation was made easy and informative here at Subaru of Utica. Thanks for sharing this positive feedback, we appreciate it!

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