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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
864 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 864 reviews

April 18, 2024

It is always a pleasure to work with Paul Snyder and Chris Cardello. Paul went above & beyond to get us what we wanted. More

by TRKANE59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Snyder , Christopher Cardello
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Apr 18, 2024 -

Subaru of Utica responded

It was our pleasure to work with you as well, and we sincerely appreciate the thoughtful feedback. Helping Subaru of Utica guests find their perfect vehicle match is always the goal, and your praise of his efforts will mean a lot to Paul. Chris too will appreciate the shoutout from a valued familiar face, and our team wishes you many fun travels ahead. Drive safe and come see us again down the road.

April 18, 2024

This is my 3rd time in leasing a vehicle from Subaru of Utica and agin Mike Green and Chris Cardello went above and beyond to get me a great deal. More

by BYRNE2916
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Green
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Borelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cardello
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Apr 18, 2024 -

Subaru of Utica responded

Congrats on another lease! It's great to hear Mike and Chris continue to provide an excellent experience at Subaru of Utica. See you next time!

April 17, 2024

Nice place to do business. My salesman is always helpful. Can always call if I have questions. More

by KATHY.TEHAN54
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cardello
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Apr 18, 2024 -

Subaru of Utica responded

Thanks for the kind review, Kathy! Our team is always happy to help with whatever you need at Subaru of Utica!

April 17, 2024

Joanne is always super nice and great with customer service care. Tech was thorough and polite. More

by JRENAYWASH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brand Glerup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cardello
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Apr 17, 2024 -

Subaru of Utica responded

Thank you for the review! We are grateful for your business and hope to see you again if we can be of assistance in the future. Safe travels!

April 17, 2024

Excellent as always. Repeat customer. Have never had a negative experience as of yet. Recommended. More

by RGMMCX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Subaru of Utica responded

Thank you for your loyalty to our shop! We are so grateful for your business and recommendation. We look forward to seeing you again! Drive safe.

April 17, 2024

I walked away as a happy customer, in my new affordable, comfortable,and reliable SUV. Customer service from Steve was amazing 👏. Greatly appreciated his time and patients. Thank you. 😊 More

by BRITTLO1026
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Subaru of Utica responded

Congrats on your new SUV! We're so glad to hear Steve and the team made the experience excellent. We'll see you again at Subaru of Utica!

April 17, 2024

I was supposed to meet with someone to go over some of the features of my car but no one saw me. I would like this opportunity at another time. More

by TACO0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 17, 2024 -

Subaru of Utica responded

We're sorry to learn about the missed appointment at Subaru of Utica. We'd be more than happy to reschedule and go over all your car's features with you. Please feel free to reach out so we can set up a time that works best for you! Dan Perkins - Service Manager - danielperkins@carbonecars.com

April 16, 2024

The service department was fast, efficient, and provided a video of check up. Vincent explained the service I needed and will need in the future. More

by MRSKHUBBARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2024 -

Subaru of Utica responded

Thanks for the positive feedback! We're glad to know that Vincent and our Subaru of Utica service department were able to provide you with efficient and informative assistance. We hope to see you again.

April 16, 2024

Subaru of Utica was a great place to deal with. When we picked up our new forester Paul went through every little detail of the car. By far the best explanation of the features of the car out of an More

by RKROL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Snyder, Christopher Cardello
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Apr 16, 2024 -

Subaru of Utica responded

It's wonderful to see Paul provided thorough explanations about your new Forester. We appreciate the positive feedback and look forward to serving you in the future. Safe travels!

April 16, 2024

Vincent and Nick were to notch. Excellent service, transparent communication, friendly, and you could tell that they really cared about determining what was going on with the car an More

by Amanda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 16, 2024 -

Subaru of Utica responded

Amanda, thanks for your trust in us - we look forward to assisting with your future vehicle needs.

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