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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
674 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 673 reviews

February 22, 2024

Love love the Service Team at Subaru of Utica! ! I always feel welcomed & appreciated & comfortable!! More

by KACHINASUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Green
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Feb 22, 2024 -

Subaru of Utica responded

We love having you here at Subaru of Utica! Thank you very much for your kind and thoughtful feedback. It's our pleasure to help keep you comfortable as we tend to your vehicle, and we very much appreciate you trusting us with its care. Safe travels and we'll see you again next time.

February 22, 2024

I am always treated extremely well. The staff is very friendly and helpful.I have never had a bad experience there and will continue to give them my business More

by BELWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Subaru of Utica responded

We're always delighted to have you here at Subaru of Utica, and it's our pleasure to provide you friendly and helpful service at every opportunity. Thank you very much for your thoughtful feedback and continued trust in the team with your time and business. Stay safe and we'll see you again next time.

February 22, 2024

Vincent Gonzales was very cordial and easy to talk with. He kept me updated throughout. Service technician sent me a video to my device. Very friendly as well More

by KIRKCNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Subaru of Utica responded

It's important to us that guests feel informed and comfortable as we tend to their vehicle, Kirk, and we're happy to hear Vincent's assistance and our video update service helped us reach that goal with you. Thank you for working with our team and leaving the kind feedback. Travel safe and come see us again whenever we can next be of service at Subaru of Utica.

February 20, 2024

Quick & easy service. Had my car cleaned and serviced. Car came out spotless. Friendly customer service. More

by DSIRIANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2024 -

Subaru of Utica responded

We love hearing our Subaru of Utica service guests enjoyed an easy, fast and friendly visit, and it was our pleasure to give your car a spotless cleaning. Thank you for working with us to care for your vehicle and taking the time to leave the kind feedback. Safe travels and we'll be ready with a repeat performance whenever you next visit.

February 20, 2024

Appreciated the video. And the communication with service desk (Vince). Repairs were done in a timely manner. Great job! More

by KHAHN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2024 -

Subaru of Utica responded

It's wonderful to hear you appreciated our video service along with the communication you received from Vince while we tended to your vehicle. Thank you for commending the speed with which your repairs were completed as well. Your business and kind feedback mean a lot to all of us at Subaru of Utica, and we look forward to working with you again next visit.

February 20, 2024

My experience was fine, except that I had to wait an extra two days because the service advisor used text messaging instead of just calling. I am still not sure the repair (replacing the actuator for th More

by NREDLINE55
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2024 -

Subaru of Utica responded

Thank you for your positive and constructive feedback. We'll make note of your contact preferences and work to improve our communication efforts in the future. Though we stand behind our work, please do not hesitate to immediately reach out if you suspect any additional issues with your vehicle.

February 20, 2024

Customer service was great, it always is. Prices for some of the services are pretty expensive. More

by VLUCIANATELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2024 -

Subaru of Utica responded

We sincerely appreciate your business and constructive feedback. Knowing you always enjoy great customer service when visiting means a lot to our Subaru of Utica team. Regarding the cost of service, we're always trying to provide our customers the fairest price possible and your thoughts will be discussed internally. Additionally, we like to suggest checking our dealership website for current service specials, which can help lower costs while still receiving car care from certified experts. Your business is truly valued here and we hope you'll continue considering us for your automotive needs.

February 16, 2024

Joanne was very pleasant and friendly. She kept me updated on wait time and explained a concern I had. More

by TWINWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2024 -

Subaru of Utica responded

It's important to us that our service guests stay informed and comfortable while we tend to their vehicle, and Joanne will be proud to hear her assistance allowed us to reach that objective while working with you. Thank you for your kind feedback and trust in the Subaru of Utica team with your service needs. Drive safe an come back to see us again whenever we can next be of help.

February 16, 2024

Put my car in the best of shape. Was able to take care of every problem. Thankcare More

by RAINBOWWIZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Dombrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2024 -

Subaru of Utica responded

It was our pleasure to get your car back to performing its best. Thank you for trusting us with your repair and maintenance needs here at Subaru of Utica. Your kind feedback means a lot to us and we hope that you'll consider working with us again in the future.

February 14, 2024

Tyler was very responsive and respectful. Explained all findings clearly and showed the details on the invoice. More

by HOPE1012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Orbinati
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2024 -

Subaru of Utica responded

Thank you, Hope, for your business and positive feedback. Tyler will be proud to hear his responsive, respectful and informative assistance earned your commendations. We're grateful for the opportunity to be of service here at Subaru of Utica and hope to work with you again down the road.

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