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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
865 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 865 reviews

April 29, 2024

I enjoyed the purchase process at Subaru of Utica except for the confusion registering my car in another state. It involved 2 days of my trying to take possession of my car due to employees not being infor More

by BOCESTEACH
Recommend Dealer
Yes
Employees Worked With
Stenio Joseph, Sean
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Apr 29, 2024 -

Subaru of Utica responded

We appreciate your feedback and apologize for the confusion regarding out-of-state registration. We're always looking to improve our processes at Subaru of Utica, so thank you for bringing this to our attention. Despite that hiccup, we hope you are enjoying your new car!

April 28, 2024

Very comfortable atmosphere waiting area is very nice. All workers are friendly. Daughter loved the snacks More

by KEELERTJ91
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn for closing loan Brad m in sales
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Apr 29, 2024 -

Subaru of Utica responded

We're glad to know you and your daughter enjoyed the atmosphere and snacks at Subaru of Utica! Thanks for sharing this with us.

April 28, 2024

Any service that has been done to my cars has been done correctly and professionally. More

by KKOPEC5729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan Perkins
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Apr 29, 2024 -

Subaru of Utica responded

Wonderful to hear! Thanks for the positive review! It makes our day.

April 28, 2024

We have bought Few cars there always get a great deal. Paul Snyder knows alot about Subaru’s. He always does a great job for us! More

by DMASON1574
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Snyder
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Apr 29, 2024 -

Subaru of Utica responded

We're so glad to know that you've had consistently great experiences with us at Subaru of Utica! We will be sure to pass on your compliments to Paul. Thanks for your continued support and trust in our dealership. Enjoy those Subarus!

April 28, 2024

I liked the video from the technician which showed and explained everything. The service advisor kept in good contact with me. More

by BONEFIXR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Subaru of Utica responded

We're glad to know you appreciated the video explanation from our technician and the consistent communication with our service advisor at Subaru of Utica. Thanks for sharing your experience!

April 28, 2024

This is the second vehicle I've purchased there. Both times my sales person was extremely nice and knowledgeable without being pushy. It is a great experience. This purchase I had already spoken to More

by JASONSJONES99
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2024 -

Subaru of Utica responded

We're so glad to know that you had a great experience with us at Subaru of Utica, not once but twice! It's wonderful to see how our team was able to accommodate your needs and help out in an unexpected situation. We look forward to seeing you again in 2027 for your wife's new vehicle purchase. Safe travels until then!

April 27, 2024

Wonderful! Just like family. Knowlegable and helpful. A wonderful experience in all categories. Very much appreciate the atmosphere. More

by COLASANA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Ortizo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brand Glerup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley Mcphearson, Sales, Christopher Cardello, Justin Malagese, Jarred Kraszewski
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Apr 29, 2024 -

Subaru of Utica responded

We're delighted to know you had a wonderful experience. We appreciate your kind words about our knowledgeable team!

Apr 29, 2024 -

Subaru of Utica responded

We're delighted to know you had a wonderful experience. We appreciate your kind words about our knowledgeable team!

April 26, 2024

Very friendly and professional. I always feel like staff is working to hard to make my experience a positive one. More

by HOTVEDT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2024 -

Subaru of Utica responded

We're so glad to know that our team at Subaru of Utica has been able to provide you with a positive experience! We always strive for friendliness and professionalism. Thanks for the review!

April 26, 2024

Long wait but all was good with the service, also they have drinks and refreshments which helps when you get hungry when the wait is long More

by BSZES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I do not know the ones who worked on my car or their names
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Apr 29, 2024 -

Subaru of Utica responded

We appreciate your patience and understanding during the wait. We're glad to know you enjoyed our refreshments! Thank you for sharing your experience with us.

April 25, 2024

They were very kind and kept me updated on my car . I was very pleased More

by DEBORAHLMAYO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Subaru of Utica responded

Thank you for taking the time to share your experience, Deborah! We appreciate your trust and hope you will choose us again in the future. Safe travels!

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