Subaru of Utica

The sales person mike and manager were incredibly helpful and very knowledgeable to work with. They were extremely supportive and took great care in making me feel extra confident in buying a new Subaru! and very knowledgeable to work with. They were extremely supportive and took great care in making me feel extra confident in buying a new Subaru! More

The waiting area is comfortable, the people are pleasant. The check-in area is efficient. The check-in area is efficient. More

Subaru of Utica never disappoints. This was my fifth Subaru purchase and they are the only ones I trust to buy a car from. The whole process was easy and transparent and they helped me This was my fifth Subaru purchase and they are the only ones I trust to buy a car from. The whole process was easy and transparent and they helped me get the best deal on just the car I wanted. More

The service is great . The service staff are wonderful . My only complaint is that there are not enough service writers employed to answer the phone or return calls which The service staff are wonderful . My only complaint is that there are not enough service writers employed to answer the phone or return calls which I presume is a corporate decision More

We were very pleased with the way everybody treated us, and explained everything about our new car. and explained everything about our new car. More

Jarred was friendly and knowledgeable Very helpful Easy to complete purchase and take home my car Easy to complete purchase and take home my car More

Tyler made sure the parts were in stock before I made the 60 mile trip to have my wheel bearings replaced. Service was great! Thank you. 60 mile trip to have my wheel bearings replaced. Service was great! Thank you. More

I was issued a loaner car due to my vehicle being at another Lithia owned dealership. I couldn't have been more pleased with the service I received from the Subaru employees. I had the vehicle for two m another Lithia owned dealership. I couldn't have been more pleased with the service I received from the Subaru employees. I had the vehicle for two months due to my vehicle being repaired. When my vehicle was finished I dropped off the loaner to Subaru, picked mine up from the other dealership and headed home. Arrived home to realize the problem hadn't been corrected. Dropped the car off to the other dealership and Subaru had that same loaner ready to go for us. Two weeks later, brought it back and picked mine up. Everybody at Subaru in New Hartford is fantastic...and the Forester is pretty great also! More

Pleased with service. Had difficulty making appointment: no answer from service extension number after multiple attempts, when selected main line’s option to leave a mes Had difficulty making appointment: no answer from service extension number after multiple attempts, when selected main line’s option to leave a message call was disconnected! Finally went online to investigate and after some confusion I was finally able to schedule appointment. After scheduling appointment there was overkill in emails and texts regarding upcoming appointment - would have preferred direct communication via phone to make appointment and only one text reminder More

I appreciated Joanne's helpful and courteous service, she not only listened but helped me understand the best options for my car. I did like the video of the state inspection that showed all the details. Alt not only listened but helped me understand the best options for my car. I did like the video of the state inspection that showed all the details. Although I have always trusted Subaru of Utica and have always received excellent service over the last 20+ years. More