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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
674 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 674 reviews

March 22, 2024

My service experience was outstanding due to the professional and gracious support from Service Advisor Tyler Davis and Service Tech Adam. More

by VIOLA.MURDOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Stockbridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Subaru of Utica responded

Nothing beats hearing from a valued Subaru of Utica guest that their service experience was outstanding. Knowing their efforts earned such kind praise will mean a lot to both Tyler and Adam. Thank you, Viola, for trusting the team with your automotive needs and leaving us the kind feedback. Safe travels and we'll see you again next visit.

March 22, 2024

Mike was great to work with. Totally provided a professional, hassle free experience. Would totally buy from again! More

by TODDSA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Subaru of Utica responded

We want our guests to enjoy their experience here at Subaru of Utica, Todd, and it sounds like that objective was met during your visit. Thank you for your time, business and kind feedback. Mike will be proud to know his professional, hassle-free guidance earned your commendation and possibly a future return. Our team will be ready to help with whatever else you may need in the future, and we wish you safe and exciting travels ahead.

March 21, 2024

Joanne was very helpful and a credit to the company. Deserves a raise! Great service. More

by PERKS1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2024 -

Subaru of Utica responded

Joanne is a valued part of our Subaru of Utica team and we're lucky to have her, and we know she'll love hearing her assistance earned such kind commendations. Thank you for working with us to care for your vehicle and leaving the thoughtful feedback. Safe travels and we'll be ready with the same great service when it's time for you to next visit.

March 21, 2024

Excellent service from start to finish. Will be returning for future services Thank you Kim More

by KIMMCNAMARA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonson Moreland
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2024 -

Subaru of Utica responded

Earning customers for life is a core objective here at Subaru of Utica, Kim, and we're proud to hear you'll be back to see us again following a thoroughly excellent service experience. Thank you very much for your feedback and trust in the team with your car care needs. Safe travels and we'll see you again next time.

March 20, 2024

We appreciated the attention to detail, particularly by Mike Green our salesperson. We made our deal in the usual fashion without stress or pressure. More

by MFENTON64137
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean the business manager was great.
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Mar 20, 2024 -

Subaru of Utica responded

Thank you very much for your time, business and positive feedback. Mike will be thrilled to hear his attentive assistance helped you to enjoy a stress- and pressure-free experience recently. Knowing you continue to choose us for your automotive needs means a lot to our Subaru of Utica team, and we hope to see you again down the road. Travel safe and have fun.

March 20, 2024

Joanne Palmer is outstanding she explains everything and she has great customer service. You can tell she really enjoys her job and she does it very well. Everyone is very nice. More

by BTHMRGN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2024 -

Subaru of Utica responded

Joanne always aims to help our Subaru of Utica guests enjoy informative, exceptional customer service and learning of your feedback will mean a lot to her. Thank you for the kind words and trust in us with your automotive needs. It's our pleasure to have provided you nice assistance throughout and we look forward to working with you again down the road.

March 20, 2024

Scheduling appointments, drop. Off and pick up were very easy. I like the fact that a video was sent about the visit. It was a maintenance appt for an oil change. Satisfied with th More

by KIKI072101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2024 -

Subaru of Utica responded

We're happy to hear everything went well with your oil maintenance visit, Kiki, and we appreciate the thoughtful feedback. It's always great to know when Subaru of Utica guests found value in our video service and enjoyed a seamless scheduling, drop-off and pick-up experience. Safe travels and we'll see you again next time we can be of assistance.

March 20, 2024

Best Experience Ever! I highly recommend Joanne at Subaru Service! She is amazing at her Job! More

by JOANNEZPALMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 21, 2024 -

Subaru of Utica responded

Thank you for your feedback. We hope to work with you again in the future.

March 20, 2024

The dealership provides very good service. The waiting area was comfortable and the service did not take long. More

by GGOGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2024 -

Subaru of Utica responded

It's our pleasure to be of service at Subaru of Utica, and we're happy to hear you enjoyed a job well done. Thank you for complimenting our waiting area and team's efficiency. Safe travels and we'll see you again next visit.

March 20, 2024

I was scheduled for a 930am appt and vehicle was not touched until 10:20. More

by DCUMMIN2
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Stockbridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2024 -

Subaru of Utica responded

Thank you for your business and critical feedback. Though we strive to begin and complete vehicle service in a timely manner, unforeseeable delays can regrettably occur at times. Your patience during this recent visit is sincerely appreciated. We're always working to improve in this area and will look to do better when you next visit.

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