Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
674 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
Contact Dealership

5036 Commercial Drive

Utica, NY

13495

Directions

By Type

Showing 674 reviews

March 30, 2024

Great customer service. From beginning to end of the deal! They put the customer first. Gotta say they are pretty amazing group More

by AMCREDMOND
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carlos Bello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Guzman
Report | Print
Apr 01, 2024 -

Subaru of Utica responded

That means so much to us! It was our pleasure to work with you at Subaru of Utica. Enjoy the new ride!

March 30, 2024

I am not experienced with any type of electronic or computer type equipment. As you know the new Subarus’ are like a computer! Chris Cardello & Mike Green ‘schooled’ me and on my first day with the car More

by PDAMICO120
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

Subaru of Utica responded

We're glad to hear Chris and Mike were informative and helpful with learning about your new Subaru! I'd like the opportunity to learn more about your experience and address the low star rating. Please feel free to reach out to me below when convenient, thanks. Chris Cardello - Sales Manager - ccardello@carbonecars.com

March 30, 2024

I have been driving for over 50 years and this was by far the best auto service visit I ever had. I particularly appreciated how quickly and accurately the problems were diagnosed and how carefully the serv More

by TKELLY15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Davis
Report | Print
Apr 01, 2024 -

Subaru of Utica responded

We're honored that your service visit at Subaru of Utica was the best you've had! It's great to see our team accurately diagnosed and explained everything. We appreciate the five-star review!

March 30, 2024

This dealership is well maintained and the staff are always personable and knowledgeable. We will continue to do business with Carbone of Utica More

by LRLLAQUAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley McPhearson -5; Sean Wilkerson -5
Report | Print
Apr 01, 2024 -

Subaru of Utica responded

Thanks for being a wonderful part of the Subaru of Utica family! It's always a pleasure to assist you!

Apr 02, 2024 -

LRLLAQUAY responded

Subaru of Utica continues to keep in touch with us; Valon called to ask how we were getting along in our new car. He answered a couple of our questions, and allowed that if we needed any other information to give him a call. Thanks, Valon!

March 30, 2024

Mike Green was recommended to me by a friend and she was 100% right! He was the prefect sales person for me. Knowledgeable about each vehicle I drove. A wonderful experience with no pressure. Everyone was v More

by MDUINK
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Green, Sean
Report | Print
Apr 01, 2024 -

Subaru of Utica responded

We're thrilled to hear Mike and our team at Subaru of Utica were able to provide you with a wonderful, pressure-free experience. Enjoy your new Outback Limited and we'll see you again soon!

March 29, 2024

Service was excellent. Salesman was excellent. Very helpful with all paperwork. Iam a loyal Subaru customer. More

by LTBOBELA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Davos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley McPhearson 5 🌟
Report | Print
Mar 29, 2024 -

Subaru of Utica responded

We're so glad to know you had an excellent experience with our team at Subaru of Utica. We appreciate your loyalty and look forward to serving you in the future!

March 29, 2024

Mike Green was great. He was attentive, and very understanding about my needs, and helped me immensely! More

by RKISENSEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

Subaru of Utica responded

We appreciate the kind words about Mike! The team is always happy to help at Subaru of Utica!

March 29, 2024

I am impressed with what a thorough job Vincent did, and how well he explained everything to me. More

by SKLLOYD60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 01, 2024 -

Subaru of Utica responded

Thanks for the shout-out to Vincent! We'll be sure to pass this along to him. See you next time at Subaru of Utica!

March 29, 2024

This dealership is very clean and the sales people are very friendly and most efficient . More

by MAMAROGINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2024 -

Subaru of Utica responded

Thanks for taking the time to share! We hope to see you again.

March 28, 2024

Best service ever. Got me right in, directed me to the waiting room with free coffee and healthy snacks. Kind, courteous treatment. I am a widow and this is my first ca More

by KKK9765
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 28, 2024 -

Subaru of Utica responded

We're so glad to know you had a great experience at Subaru of Utica! It's our pleasure to provide kind, courteous service and make sure your visit is comfortable. Enjoy the free mug and don't hesitate if there's anything else we can assist with in future!

1
...
28
29
30
...
68