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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
753 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 753 reviews

April 19, 2024

Efficient, straightforward, professional! A pleasure to work with. With appreciation and thank you to Stephen DeGrace, Sean Wilkinson, and Valon Deliu. You three gentlemen qualify as an "All More

by MARSHAREED178
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen DeGrace, Sean Wilkinson, Valon Deliu
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Apr 22, 2024 -

Subaru of Utica responded

Marsha, we're delighted to know you had a positive experience with Stephen, Sean and Valon. Thanks for the "All Star" shout out!

April 19, 2024

Attention by sales rep was excellent, knew vehicle details in and out, went above and beyond. Finance was also great cash deal quicker than financing, All were prompt and courteous. More

by ROSSAROU
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kli La
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Apr 22, 2024 -

Subaru of Utica responded

We're glad to know our team was able to provide you with excellent service and a smooth purchase process. Thank you for your kind words, we appreciate it!

April 19, 2024

Can’t reach the service department by phone. They just don’t pick up, frustrating More

by MLAR437
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Subaru of Utica responded

Hello, I apologize for the difficulty you've had trying to reach us. Please contact me directly so I can learn more and assist you further, thanks. Dan Perkins - Service Manager - danielperkins@carbonecars.com

April 19, 2024

Always a pleasure doing business there. Will be back in a few months for another oil change. More

by DIXONMS911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Subaru of Utica responded

Thanks for being a valued customer at Subaru of Utica! We look forward to your next visit!

April 19, 2024

Very accommodating, and willing to explain a couple of questions I had about connecting my phone to my vehicle More

by MILLO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Subaru of Utica responded

We're glad to know our team at Subaru of Utica was able to assist with your questions about connecting your phone. We strive for clear communication and are always here if you need further help!

April 18, 2024

This is my 3rd time in leasing a vehicle from Subaru of Utica and agin Mike Green and Chris Cardello went above and beyond to get me a great deal. More

by BYRNE2916
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Green
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Borelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christopher Cardello
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Apr 18, 2024 -

Subaru of Utica responded

Congrats on another lease! It's great to hear Mike and Chris continue to provide an excellent experience at Subaru of Utica. See you next time!

April 18, 2024

It is always a pleasure to work with Paul Snyder and Chris Cardello. Paul went above & beyond to get us what we wanted. More

by TRKANE59
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Snyder , Christopher Cardello
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Apr 18, 2024 -

Subaru of Utica responded

It was our pleasure to work with you as well, and we sincerely appreciate the thoughtful feedback. Helping Subaru of Utica guests find their perfect vehicle match is always the goal, and your praise of his efforts will mean a lot to Paul. Chris too will appreciate the shoutout from a valued familiar face, and our team wishes you many fun travels ahead. Drive safe and come see us again down the road.

April 18, 2024

It was a pleasure dealing with Sales Rep. , Jonathan. He saw to it that all of my questions were answered throughout the process of buying my new Forester. Jonathan Guzman is very personable, More

by NANCYLASHER
Recommend Dealer
Yes
Employees Worked With
Jonathan Guzman, 5-STARS, Christopher Cardello
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Apr 18, 2024 -

Subaru of Utica responded

Nancy, thank you so much for the wonderful review and shout-outs to our sales team! We're glad you enjoyed your experience at Subaru of Utica, and hope to see you and your Forester again soon!

April 18, 2024

Service rep Vincent was very courteous and thorough. Services were provided in a timely manner. Only request would be for technician to reset tire pressure to factory standards after rotating tires. More

by MALOWICKI
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Subaru of Utica responded

Thanks for your valuable feedback. We're glad to know Vincent provided you with excellent service at Subaru of Utica. Your suggestion about the tire pressure reset is noted and appreciated. Safe travels!

April 18, 2024

Timely service, friendly and helpful employees. and a nice waiting area. My car’s issue was easily resolved. More

by RECIOKATIE
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2024 -

Subaru of Utica responded

Thank you for the kind words about our facility and service! Your satisfaction is our goal at Subaru of Utica!

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