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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
674 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 674 reviews

April 08, 2024

They are always awesome. Very helpful and can usually get you in and out. Love the videos they send and the texts.keeps you informed. More

by TRACEYG0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Subaru of Utica responded

We're glad to know you've had consistently great experiences with us at Subaru of Utica! We appreciate your feedback on our video and text updates. Thanks for the review, we look forward to serving you again in the future!

April 08, 2024

Great experience every time i come ! Everyone is so friendly b if you have to wait the waiting room is very comfortable More

by MSHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Subaru of Utica responded

We're glad to know you've had consistently great experiences at Subaru of Utica! We always aim for a comfortable and friendly environment. Thanks for your support!

April 08, 2024

Dealership takes great care of the cars that come through. Although service is sometimes slow they always do a great job. More

by JV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2024 -

Subaru of Utica responded

JV, thanks for your feedback! We're glad to know you trust Subaru of Utica with the care of your car. We'll definitely work on our speed while maintaining quality service and look forward to earning 5 stars from you next time!

April 08, 2024

Great Experience buying our 3rd Subaru. Attention to customer service is superior to other dealerships I have dealt with in the past. I would recommend to anyone. More

by TWOOD9
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2024 -

Subaru of Utica responded

We're delighted to know you had a great experience buying your third Subaru from us! We strive for superior customer service and appreciate the recommendation. Safe travels in your new car!

April 08, 2024

Stephen is top notch. Hands down one of the best salesman I’ve worked with. He’s what brought me to Subaru. More

by MCCART560
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephen DeGrace
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Apr 08, 2024 -

Subaru of Utica responded

We're so glad to know that Stephen's excellent service brought you to Subaru of Utica! We appreciate your kind words and look forward to serving you in the future.

April 07, 2024

My experience at Subaru with Sten was awesome. Everyone jumped in and helped me to make the deal and get the car that I really wanted! Sten was friendly, remembered my kids names and got to kn More

by ASHLEYSPRINGER40
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sten and Sean
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Apr 08, 2024 -

Subaru of Utica responded

We're so glad to know that Sten and the rest of our team at Subaru of Utica were able to help you get the car you wanted! It's wonderful hearing how comfortable and easy your experience was. Thanks for sharing this with us, we appreciate it!

April 07, 2024

My car was done fast, the whole experience was painless! I worked with Vincent both times I was there and he was excellent. More

by IMANIAODOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2024 -

Subaru of Utica responded

We're glad to know your experience with Vincent at Subaru of Utica was a smooth one! Thanks for sharing, and we look forward to assisting you again in the future.

April 07, 2024

Amazing customer service very professional I can honestly say they put the customer first! Explain every detail of your situation beginning to end! My number one place to go for buying a new/used car to th More

by AMCREDMOND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2024 -

Subaru of Utica responded

We're so glad to know that you had an amazing experience with us at Subaru of Utica! Our team is always here to provide detailed and professional service. Thanks for making us your number one choice, we look forward to serving you in the future!

April 07, 2024

Vincent did a great job. So friendly, professional and helpful. Explain everything to us and made us feel comfortable More

by MARINO58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lee Gold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kli La
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Apr 08, 2024 -

Subaru of Utica responded

Marino, it's fantastic to know that Vincent provided you with such a positive experience at Subaru of Utica. We will be sure to pass on the compliment. It will make his day! We appreciate your feedback and look forward to assisting you in the future!

April 07, 2024

My service appointment went smoothly and my wait was extremely comfortable and pleasant. The work went as planned and everything was explained clearly. More

by JENNIEET24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2024 -

Subaru of Utica responded

Jennie, we're glad to know your service appointment at Subaru of Utica went smoothly and everything was explained clearly. We aim for comfortable experiences like yours! Don't hesitate to reach out should we be able to be of assistance in the future.

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