Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
865 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
Contact Dealership
View Awards

5036 Commercial Drive

Utica, NY

13495

Directions

By Type

Showing 865 reviews

September 06, 2024

Brad was Very helpful. Knowledgeable, . He explained all the features of the car. fast service, friendly, More

by BULLDOG082
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brand Glerup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2024 -

Subaru of Utica responded

Congratulations on your new car and thanks for the great feedback! We're glad to hear Brad provided knowledgeable and friendly service at Subaru of Utica. If you need anything else at all, feel free to reach out. The Subaru of Utica team is happy to assist you.

September 01, 2024

Serviced as expected. Dealer is very slow in scheduling appointments couldn't get an oil change appointment only for 6 days out More

by PARDEEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2024 -

Subaru of Utica responded

Pardeeman, Thank you for your feedback. I apologize for the delay in scheduling and will work on improving our appointment availability. If there's anything else we can assist with, please reach out to me directly. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

August 31, 2024

Sten Joseph was a very helpful salesman. I really enjoyed my experience and new car More

by BOBFUNK8179
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stenio Joseph
Report | Print
Sep 03, 2024 -

Subaru of Utica responded

Thank you for sharing your five-star experience with us, Bob! It brings us joy to hear that Sten and the Subaru of Utica team provided you a positive car-buying experience. We hope you're enjoying your new vehicle and look forward to serving you again in the future!

August 31, 2024

too many steps to get a service accomplished. Had go in 3 times for same problem before the problem identify More

by ELAINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2024 -

Subaru of Utica responded

We apologize for the inconvenience you experienced with our service department, Elaine. Your feedback is valuable to us, and we'll work on improving our service process. Thank you for bringing this to our attention, and we hope to earn that fifth star from you next time!

August 29, 2024

Will not buy from them again and will not recommend any one to go there. They lie to you and give you a 30 day warranty and from day 1 they would not fix anything and after the day 30 they did not do anyt More

by dutch688
Recommend Dealer
No
Employees Worked With
Keo
Report | Print
Aug 29, 2024 -

Subaru of Utica responded

Hello, I apologize for the frustrating experience you had with us. It's concerning to hear about the issues you've faced, and we strive to treat all our customers with honesty and respect. I would like an opportunity to discuss this matter further with you, so please reach out to me directly when you can. I hope to hear from you soon. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

August 29, 2024

I was very impressed with the video and detailed report I received with my 12,000 mile maintenance. I felt like my vehicle was a priority, not just another number in the queue! More

by FRESCIGNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2024 -

Subaru of Utica responded

Thank you for your wonderful feedback! We're thrilled to hear that you were impressed with the video and detailed report provided during your 12,000-mile maintenance. We strive to make each vehicle and customer feel valued and prioritized. If you have any further questions or need additional assistance, please don't hesitate to reach out. We look forward to serving you again at Subaru of Utica in the future!

August 29, 2024

Clean, modern, efficient processing purchase. Everyone friendly and knowledgeable. Would buy from again, and recommend to friends. More

by RFISK89196
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Snyder
Report | Print
Aug 30, 2024 -

Subaru of Utica responded

The Subaru of Utica team always appreciates positive feedback! Thank you for choosing us, and we hope to serve you again in the future. Drive safe!

August 25, 2024

My vehicle was taken in at the appointed time, The service representative explained what to expect and an approximate wait time. A video of the car explaining the finding was sent to me while I waite More

by LAFLAMMES
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2024 -

Subaru of Utica responded

Thank you for sharing your experience! We're glad to hear that our team at Subaru of Utica provided timely and thorough service, including the informative video update. Safe travels ahead!

August 24, 2024

They are very attentive to your needs and try to accommodate in the best possible way! More

by JOHNWIZ451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Dombrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2024 -

Subaru of Utica responded

Thank you for your kind words and positive review, John! We look forward to serving you again at Subaru of Utica!

August 24, 2024

Had a great experience in finding and buying a new vehicle at Subaru of Utica. Bradley knew his stuff and helped me out with everything involved in getting my new truck. More

by MICHELLELYNNMURPHY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley McPherson Jr
Report | Print
Aug 26, 2024 -

Subaru of Utica responded

Hi Michelle. We're delighted to hear Bradley provided you with a great experience. Enjoy your new truck, and see you next time at Subaru of Utica!

1
...
21
22
23
...
87