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Subaru of Utica
Utica, NY
674 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas.
We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 674 reviews
April 19, 2024
I was extremely impressed with Joann (first contact before bringing the car in) and also Nick (who handled the repairs on the day you had the car), as Service Advisors. Lee, the Master Technician, before bringing the car in) and also Nick (who handled the repairs on the day you had the car), as Service Advisors. Lee, the Master Technician, was awesome! I received a video via text message whereby he did a video/audio walk-through of the issues found, repairs done, and the upgrades installed. That video demonstrated his level of expertise and professionalism! This video is a nice addition! I am a very pleased customer regarding these services! With regard to answering phone calls, I have found it difficult in the PAST to get an Advisor on the phone when I call. I realize the Service Department is very busy though! Note: I arranged my own rides, there and back, rather than waiting at the Dealership. More
by YOPPYLIZHOME
Verified Customer
April 19, 2024
Efficient, straightforward, professional! A pleasure to work with. With appreciation and thank you to Stephen DeGrace, Sean Wilkinson, and Valon Deliu. You three gentlemen qualify as an "All A pleasure to work with. With appreciation and thank you to Stephen DeGrace, Sean Wilkinson, and Valon Deliu. You three gentlemen qualify as an "All Star" group. More
by MARSHAREED178
Employees Worked With
Stephen DeGrace, Sean Wilkinson, Valon Deliu
April 19, 2024
Attention by sales rep was excellent, knew vehicle details in and out, went above and beyond. Finance was also great cash deal quicker than financing, All were prompt and courteous. details in and out, went above and beyond. Finance was also great cash deal quicker than financing, All were prompt and courteous. More
by ROSSAROU
April 19, 2024
Can’t reach the service department by phone. They just don’t pick up, frustrating They just don’t pick up, frustrating More
by MLAR437
April 19, 2024
Always a pleasure doing business there. Will be back in a few months for another oil change. Will be back in a few months for another oil change. More
by DIXONMS911
April 19, 2024
Very accommodating, and willing to explain a couple of questions I had about connecting my phone to my vehicle questions I had about connecting my phone to my vehicle More
by MILLO1
April 18, 2024
It was a pleasure dealing with Sales Rep. , Jonathan. He saw to it that all of my questions were answered throughout the process of buying my new Forester. Jonathan Guzman is very personable, , Jonathan. He saw to it that all of my questions were answered throughout the process of buying my new Forester. Jonathan Guzman is very personable, patient and an asset to Subaru of Utica. More
by NANCYLASHER
April 18, 2024
Service rep Vincent was very courteous and thorough. Services were provided in a timely manner. Only request would be for technician to reset tire pressure to factory standards after rotating tires. Services were provided in a timely manner. Only request would be for technician to reset tire pressure to factory standards after rotating tires. More
by MALOWICKI
Employees Worked With
April 18, 2024
Timely service, friendly and helpful employees. and a nice waiting area. My car’s issue was easily resolved. and a nice waiting area. My car’s issue was easily resolved. More
by RECIOKATIE
Employees Worked With
April 18, 2024
It is always a pleasure to work with Paul Snyder and Chris Cardello. Paul went above & beyond to get us what we wanted. Chris Cardello. Paul went above & beyond to get us what we wanted. More
by TRKANE59
