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Subaru of Utica

Utica, NY

4.8
861 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 861 reviews

April 16, 2025

Jay Jackson and Muhammed were great to work with and made this process super fast and very easy. More

by PSHEFFERN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Jackson - sales and Muhammed - finance manager
Apr 16, 2025 -

Subaru of Utica responded

Thank you for the kind words! We will be sure to pass along your kudos to the Subaru of Utica team. Come see us again soon!

April 13, 2025

Dealership charges a $80. 00 diagnostic fee for everyone that comes in for service. Even if you tell them what is wrong with the vehicle before they start service. More

by rongagejr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joanne Palmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Subaru of Utica responded

We apologize for any frustration caused by the diagnostic fee. We aim to provide transparent and fair service, so your feedback is important to us. If you'd like to discuss this further or have any other concerns, please feel free to reach out directly. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

April 11, 2025

Subaru of Utica was great to work with. Jay, our salesman, was very knowledgeable and made the process so smooth. I would highly recommend them if you are looking for a vehicle. More

by CHANDLERJ6
Recommend Dealer
Yes
Employees Worked With
Jay Jackson
Apr 14, 2025 -

Subaru of Utica responded

Thank you for the fantastic feedback! We're delighted to hear that Jay and our team at Subaru of Utica made your experience smooth and enjoyable. We appreciate your recommendation, enjoy your new vehicle!

April 10, 2025

Subaru of Utica was great to work with they made it smooth and easy. I highly recommend them for your next vehicle. More

by ICMOM437
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bobby Springer was great to work with.
Apr 10, 2025 -

Subaru of Utica responded

Thank you for recommending Subaru of Utica! We're delighted to hear that your experience was smooth and easy. We look forward to assisting with any future vehicle needs!

April 10, 2025

Whos Nick Is Tyler Davis the serviceman at desk or the serviceman who worked on my car? More

by MTKIPERS
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2025

Service was done as expected and was quickly done in a professional manner comfortable waiting area More

by bookit05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Subaru of Utica responded

Thank you for the positive review! We are thrilled to see that you enjoyed your service visit. Stop by and see us again soon!

April 05, 2025

As a longtime BMW owner, I wanted to find a car where I could get local servicing. Mike Green sold me the BMWs so it was an easy step to reach out to him. I love my Outback and don’t miss my BMWs at all More

by JSJENNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Subaru of Utica responded

JSJENNY, we're delighted to hear that Mike made your transition from BMWs to a Subaru Outback so seamless here at Subaru of Utica. Enjoy the ride and local servicing!

April 05, 2025

Sales, finance, service center are all top notch. Best buying experience that I have had for a new car More

by Jesse B.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dominic Altamura
Apr 07, 2025 -

Subaru of Utica responded

Jesse, we're delighted to hear that you had such a positive experience with our team at Subaru of Utica! Thank you for the fantastic feedback and enjoy your new car!

April 05, 2025

We worked with a new salesman, Mike. Both he and Brandon the sales manager were great to work with More

by BARB.SCHULER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Subaru of Utica responded

Thank you for the positive review! We will be sure to pass it along to Mike and Brandon.

April 03, 2025

Everyone is very helpful and friendly. Our salesman Mike G. Was wonderful, this is the second vehicle I have purchased from him. More

by JOLENEAMACHER
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Subaru of Utica responded

Thank you for choosing Subaru of Utica again! We're delighted to hear that Mike G. provided such wonderful service and made your experience a positive one. Enjoy your new vehicle, and we look forward to seeing you next time!

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