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Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
767 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 767 reviews

December 04, 2024

They went out of their way and drove a car to my place if work so I could test drive it. More

by DEBBIE37
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jay Jackson
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Dec 05, 2024 -

Subaru of Utica responded

That's excellent to hear, Debbie, and we look forward to providing more great experiences for you in the future. Thank you for choosing Subaru of Utica!

November 30, 2024

Quick response Friendly workers Clean waiting area with nice snacks Detailed explanation of service performed More

by RONALDPRESITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Subaru of Utica responded

Ronald, we appreciate your great feedback and especially glad to hear you enjoyed your visit with our team. We look forward to serving you again soon at Subaru of Utica!

November 29, 2024

Rapid service. Comfortable waiting room. Great updates while waiting. Most pleasant and helpful staff. I have never been disappointed. More

by CALINEA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Subaru of Utica responded

Thank you for sharing your positive experience with Subaru of Utica! We're very happy to hear that our team provided rapid service and kept you comfortable and informed. We look forward to serving you again in the future!

November 28, 2024

everyone at the dealership was very pleasant, accommodating and attentive to my needs and went above and beyond More

by PMS13456
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brand Glerup
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 02, 2024 -

Subaru of Utica responded

The team appreciates the 5-star rating! We look forward to seeing you next time at Subaru of Utica!

November 24, 2024

Very clean. Everyone friendly and courteous. They make it easy to make a deal no pressure Good popcorn More

by GRAMMAHONEYCORN
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin mal
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Nov 25, 2024 -

Subaru of Utica responded

Thank you for the fantastic feedback! We're happy to know that our team at Subaru of Utica made your experience enjoyable and pressure-free. We're especially tickled that you enjoyed the popcorn, and we hope to see you again soon!

November 24, 2024

The salesman was great, I had no issues at all. I, however, felt very pressured into getting the extended warranty. Declined several times and finally got pressured into getting it despite not real More

by MPONTIUS1010
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Borelli
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Subaru of Utica responded

Hello, Thank you for sharing your feedback. It's great to hear that we provided a positive experience, but I'm sorry to learn about the pressure regarding the extended warranty and missing gift card. We strive for a smooth process in all aspects of our service, so I apologize if we fell short during financing. Please reach out to me directly at your convenience so I can address these concerns directly and ensure you're taken care of properly moving forward. Thank you, Allen Hutchings Assistant General Manager ahutchings@carbonecars.com

November 24, 2024

I was searching for a specific vehicle and they reached out very quickly and had my vehicle ready to roll within a few hours fast painless experience More

by SELINDAANNSTARR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve in Sales
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Nov 25, 2024 -

Subaru of Utica responded

We're very glad to hear that Subaru of Utica provided a fast and painless experience for you! Thank you for choosing us, and enjoy your new vehicle! Just remember, our team is here to assist you if you need anything or have questions!

November 24, 2024

The salesman was great. Good place to do business, great service department will send my friends here. Keep up the good work. More

by MAGNUMFORCE67
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bradley
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Nov 27, 2024 -

Subaru of Utica responded

Thank you for the great feedback and support! We're glad to hear that our team at Subaru of Utica made a positive impression. We look forward to welcoming your friends and continuing to provide great service!

November 23, 2024

The Service Center is very friendly and efficient, I was really impressed with the emailed video of the mechanic going over the vehicle. Very nice experience hoping to try the lounge next time. More

by DORSINO59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Subaru of Utica responded

We're happy to hear that you had a positive experience with our service center. The video updates are a great way to keep customers informed, and we look forward to welcoming you back for some lounge time on your next visit. Thanks for the feedback, and see you next time at Subaru of Utica!

November 23, 2024

Had an exceptional experience buying the car from Mike Green Everybody there was pleasant and professional More

by WINJOY
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 25, 2024 -

Subaru of Utica responded

Thank you! We love hearing that Mike and the team provided you with an exceptional car-buying experience. If you need anything else at all, feel free to give us a shout or drive to visit Subaru of Utica in your new car!

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