Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
674 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
Contact Dealership

5036 Commercial Drive

Utica, NY

13495

Directions

By Type

Showing 674 reviews

April 25, 2024

Had A Great Experience If I Have Any Issues Again I Will Certainly Go There Again Thanks More

by SANDYINNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Subaru of Utica responded

This is wonderful to hear! It was a pleasure serving you. Safe travels until we see you again.

April 25, 2024

Vincent was very helpful throughout the process. I like the video available to the customer on the process. More

by NDPACK4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Subaru of Utica responded

We're glad to know that Vincent was able to assist you and that our video resource was helpful! Thanks for choosing Subaru of Utica.

April 24, 2024

The dealer was professional and worked well to make a good deal. I would recommend them. More

by GTINKL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Borelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kli La
Report | Print
Apr 25, 2024 -

Subaru of Utica responded

Thank you for the recommendation! It means the world to us. Come see us any time. We are here to help!

April 24, 2024

Amazing the price difference between Subaru and a local dealer for same tire same everything I’m guessing Subaru forgot I purchased vehicle from them? More

by MIKEWOLZMUTH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joanne Palmer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2024 -

Subaru of Utica responded

Mike, I'm sorry to read about your concerns regarding the price difference for tires. We aim to provide competitive pricing and it's disappointing that we didn't meet this expectation in your case. If you're open to discussing this further, please reach out so we can work towards a resolution together. Thank you, Chris Cardello - Sales Manager - ccardello@carbonecars.com

April 24, 2024

I booked an appointment online, when I arrived I was checked in quickly, my car was brought in quickly (I received a text that it was being worked on). The waiting lounge was comfortable, with good sna More

by RETCIV14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2024 -

Subaru of Utica responded

We're glad to know that your visit at Subaru of Utica was efficient and comfortable! Our team works hard to provide a seamless experience for our customers. Thanks for the positive feedback, we appreciate it!

April 23, 2024

I was very pleased with the service. I drop the vehicle off and picked up the cross track in the evening. Only negative thing is that when I try calling back few times couldn't get threw More

by ONEIDADHARSHI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not sure which Taylor was helping. Please look at the records
Report | Print
Apr 23, 2024 -

Subaru of Utica responded

We're so glad you were pleased with our service and happy to hear you appreciated the videos. We apologize for any inconvenience regarding communication, we'll certainly work on improving this aspect. Thanks for your feedback!

April 23, 2024

Bought a new Crosstrek and traded in my Impreza. Was very satisfied with my experience. More

by GMOBUSH
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jonathan Guzman, 5 stars
Report | Print
Apr 23, 2024 -

Subaru of Utica responded

Thank you for your business and trust. Come visit any time. Safe travels.

April 23, 2024

Straight forward, gets the work done. Vincent is an asset to your Subaru! All the employees in service earn their keep. More

by MGAWOLFNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christopher Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Subaru of Utica responded

We appreciate your positive feedback! It's great to know that Vincent and our service team at Subaru of Utica were able to assist you effectively. Thanks for choosing us!

April 23, 2024

Good service this visit. Vince did a nice tutorial on my updated radio screen. Also really like the video of service to my Outback. More

by ETASOVAC1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Subaru of Utica responded

We're glad to know you had a good service visit at Subaru of Utica and appreciated Vince's tutorial on your updated radio screen. We hope the video service was helpful too! Thanks for sharing your experience with us.

April 23, 2024

We had a great experience. Justin made buying our new car easy and non stressful. He was knowledgeable and answered all our questions More

by MARK.PAT
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Malagese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Subaru of Utica responded

We're happy to know that Justin was able to make your car buying experience stress-free and enjoyable. Thanks for the positive feedback, we appreciate it!

1
...
18
19
20
...
68