Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Subaru of Utica

Utica, NY

Overview
Employees
Reviews
Vehicles
4.8
753 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
Contact Dealership

5036 Commercial Drive

Utica, NY

13495

Directions

By Type

Showing 753 reviews

July 25, 2024

Tyler is the best! Always friendly and attentive to all my needs. He is customer service at its best. More

by JPITALI97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2024 -

Subaru of Utica responded

We're glad to hear that Tyler provided such excellent service at Subaru of Utica! He is a wonderful member of our team, and it makes us proud when he receives glowing reviews like yours. If you ever need assistance down the road, please don't hesitate to reach out. We're here to help!

July 24, 2024

Dealing with Brad was exceptional. He's a people guy and I would bet he gets many repeat customers asking for him when they decide to purchase another Subaru. I loved my 1st Crosstr More

by MAHARONIE
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Brand Glerup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2024 -

Subaru of Utica responded

"Brad was exceptional" brings smiles to our faces and makes us proud to have him on our team. We appreciate your recommendation, and Brad will be pleased to hear your kind words. If you ever need further assistance down the road, the Subaru of Utica team will be here to help. Enjoy your new Crosstrek and happy travels!

July 23, 2024

Great customer service and repair. Finished in a timely manner. Was informed of all services. Highly recommend! More

by EC_13431
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2024 -

Subaru of Utica responded

Thank you for the high recommendation! We're glad to hear that our team at Subaru of Utica provided great customer service and timely repairs. We appreciate your support and look forward to serving you again!

July 21, 2024

Very friendly staff with a nice area to sit and relax while you wait for your vehicle to be serviced. Nice little snack and beverage bar a nice bonus. More

by BFBEANER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2024 -

Subaru of Utica responded

Thank you for the kind words! We're glad to hear that our friendly staff and comfortable waiting area made your visit enjoyable at Subaru of Utica. We appreciate your feedback and look forward to your next visit with us.

July 19, 2024

Parts and service are very expensive, especially for senior citizens. At times i have used local mechanic to cut back costs. More

by CAROLPEREZ75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 22, 2024 -

Subaru of Utica responded

Hi Carol. We understand your concerns about costs and appreciate you sharing this feedback with Subaru of Utica. We'll take it into consideration as we strive to improve our services for all customers. We wish you safe travels on the road and hope you will visit us again soon!

July 13, 2024

Salesman Paul Snyder was very helpful with the process of buying a used car. I can’t thank him enough More

by beverlybeamer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Snyder
Report | Print
Jul 15, 2024 -

Subaru of Utica responded

We appreciate the five stars and recommendation, Beverly. Paul and the Subaru of Utica team look forward to providing you with excellence in the future. Safe travels!

July 04, 2024

Love my new vehicle! !! Best buying experience I have had and communication with the finance company made everything smooth. Thank you! More

by SHATAYSHA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 05, 2024 -

Subaru of Utica responded

Congratulations on your new car, Shataysha! We're glad you had a smooth car-buying experience with us at Subaru of Utica. If you have any questions or need our assistance in the future, feel free to reach out. We're here to help!

July 04, 2024

I have had some unexpected problems with my car, but they have fixed the battery problems and I have a new a/c unit. This is a very low mileage vehicle so I don't understand why I've had these problems but t More

by PIZZOBJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Orbinati
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Batista
Report | Print
Jul 05, 2024 -

Subaru of Utica responded

We're pleased to know that our team at Subaru of Utica resolved the battery issues with your vehicle! Thank you for sharing your experience, and we look forward to serving you again!

July 02, 2024

Joanne is always helpful and friendly. Oil change... In and out within an hour. Very pleased More

by TAREYNOLDS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Basset
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2024 -

Subaru of Utica responded

Thank you for sharing your experience with Subaru of Utica. We're happy to hear that Joanne provided you with helpful and friendly service during your recent oil change. Getting you in and out within an hour was our goal, and we're pleased to have met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again soon!

July 01, 2024

Really efficient got me right in for service. Katherine Soggs my service advisor was amazing! More

by harold.stone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katherine Soggs
Report | Print
Jul 02, 2024 -

Subaru of Utica responded

That's great, Harold! We're very pleased to hear that Katherine left a memorable impression on you. If you ever need any further assistance down the road, feel free to reach out to our team at Subaru of Utica. Happy driving!

1
...
13
14
15
...
76