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Subaru of Utica

Utica, NY

4.8
753 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas. We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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5036 Commercial Drive

Utica, NY

13495

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Showing 753 reviews

August 31, 2024

too many steps to get a service accomplished. Had go in 3 times for same problem before the problem identify More

by ELAINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Subaru of Utica responded

We apologize for the inconvenience you experienced with our service department, Elaine. Your feedback is valuable to us, and we'll work on improving our service process. Thank you for bringing this to our attention, and we hope to earn that fifth star from you next time!

August 29, 2024

Will not buy from them again and will not recommend any one to go there. They lie to you and give you a 30 day warranty and from day 1 they would not fix anything and after the day 30 they did not do anyt More

by dutch688
Recommend Dealer
No
Employees Worked With
Keo
Aug 29, 2024 -

Subaru of Utica responded

Hello, I apologize for the frustrating experience you had with us. It's concerning to hear about the issues you've faced, and we strive to treat all our customers with honesty and respect. I would like an opportunity to discuss this matter further with you, so please reach out to me directly when you can. I hope to hear from you soon. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

August 29, 2024

Clean, modern, efficient processing purchase. Everyone friendly and knowledgeable. Would buy from again, and recommend to friends. More

by RFISK89196
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Snyder
Aug 30, 2024 -

Subaru of Utica responded

The Subaru of Utica team always appreciates positive feedback! Thank you for choosing us, and we hope to serve you again in the future. Drive safe!

August 29, 2024

I was very impressed with the video and detailed report I received with my 12,000 mile maintenance. I felt like my vehicle was a priority, not just another number in the queue! More

by FRESCIGNO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2024 -

Subaru of Utica responded

Thank you for your wonderful feedback! We're thrilled to hear that you were impressed with the video and detailed report provided during your 12,000-mile maintenance. We strive to make each vehicle and customer feel valued and prioritized. If you have any further questions or need additional assistance, please don't hesitate to reach out. We look forward to serving you again at Subaru of Utica in the future!

August 27, 2024

Friendly knowledgeable competent staff Jason Jackson, sales rep, was a pleasure to work with. He was patient with our questions and diligent in working for a great deal for us. More

by MFS246
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Jackson. Brandon
Aug 28, 2024 -

Subaru of Utica responded

We appreciate your positive review and hope you will visit Jason and the team at Subaru of Utica again soon!

August 25, 2024

My vehicle was taken in at the appointed time, The service representative explained what to expect and an approximate wait time. A video of the car explaining the finding was sent to me while I waite More

by LAFLAMMES
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Subaru of Utica responded

Thank you for sharing your experience! We're glad to hear that our team at Subaru of Utica provided timely and thorough service, including the informative video update. Safe travels ahead!

August 24, 2024

From the moment I walked into the dealership, till the moment I drove off the lot in my 2023 Forester Wilderness I knew I was in good hands. Everybody that I came in contact with was friendly, and courteo More

by PJDVIKING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brand Glerup
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Phinizy, Tyler Davis, Christopher Cardello
Aug 26, 2024 -

Subaru of Utica responded

Thank you for sharing your experience! We're pleased to hear that our team provided friendly and professional service from start to finish. Enjoy your Forester Wilderness, and we look forward to assisting you with any future needs at Subaru of Utica!

August 24, 2024

They are very attentive to your needs and try to accommodate in the best possible way! More

by JOHNWIZ451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joanne Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Dombrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Subaru of Utica responded

Thank you for your kind words and positive review, John! We look forward to serving you again at Subaru of Utica!

August 24, 2024

Had a great experience in finding and buying a new vehicle at Subaru of Utica. Bradley knew his stuff and helped me out with everything involved in getting my new truck. More

by MICHELLELYNNMURPHY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley McPherson Jr
Aug 26, 2024 -

Subaru of Utica responded

Hi Michelle. We're delighted to hear Bradley provided you with a great experience. Enjoy your new truck, and see you next time at Subaru of Utica!

August 21, 2024

Pleasant experience buying the car. Staff were attentive, responsive , genuine and helpful. All were easy to work with and respectful of our questions More

by MFS246
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Borelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Jackson *****
Aug 21, 2024 -

Subaru of Utica responded

Thank you for sharing your positive experience with Subaru of Utica! We're glad to hear our team was attentive and helpful throughout the process. Safe travels in your new car!

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