Subaru of Utica

I always have a great experience in the service center. Joanne and Tyler are always so pleasant and wonderful to deal with. However this visit I left there very irritated. I went in for an oil change that Joanne and Tyler are always so pleasant and wonderful to deal with. However this visit I left there very irritated. I went in for an oil change that I scheduled on line, they didn't have my appt as they were in the middle of a computer change. I also had an issue I needed checked out. After waiting 2 hrs and 45 min I approached the counter to ask if I should come back. At this time I found out there was a concern with my vehicle that the technician had been discussing with the Subaru rep who happened to be on site that day. Fine.. but it would have been nice to have been updated. After approximately 15 minutes of speaking to staff about the issue with the vehicle, etc. I was told I was all set and that my car would be brought around. I waited 30 minutes for my car to be brought around.. unacceptable. Joanne made three phone calls to whoever is supposed to bring my call around. Finally on the third call she's made aware that they are having an issue turning off a light on the dashboard. Finally the car comes out, I start it, there's a light on on the dashboard. I go back in.. it's busy.. the new employee that Joanne is training comes out to look at the light, tells me it should go off when I start driving.. if not "we'll call you"... hmmm?? So as I'm driving the light does not come off. While stopped at a light I pull up a text message that I received while waiting for the vehicle from Joanne with a phone number to contact for questions. I call this number, I get someone trying to sell me a Jimmy Buffet cruise... ??? So I call the service department, I get Dan on the phone who doesn't know how to turn the light off, asks if I'm close by... my whole day has been disrupted by this I'm not going back... after being left on hold for an amount of time Dan comes back to the line to tell me how to turn the light off. This turns out to be an easy fix, and hopefully nothing is wrong with my car. I did notice that the payment was refunded to my account.. no one called me about this so I don't know if that is a mix up or a good faith action. I gave Nick a 3 star because I don't know who that is. The technician? Better communication would have been considerate. More

Staff were very kind,explained all the features of our new vehicle. Even text messaged me after the sale to see how things were going. new vehicle. Even text messaged me after the sale to see how things were going. More

Managers Chris Cardillo and Dan Perkins truly provide the backbone of this Dealership Operations. Both have been instrumental in my continued purchases of Subi’s over the years. Further, the current work ov backbone of this Dealership Operations. Both have been instrumental in my continued purchases of Subi’s over the years. Further, the current work over the past months by Auto Tech Lee have absolutely taken care of the problems. Hats Off and an Outstanding Well Done to these individuals for their dedication and superb performances! More

I saw a Subaru commercial on TV the other day and it mentioned certified pre- owned and when i asked about certified pre-owned because i was initially looking to buy a leased 2-year-old vehicle i was to mentioned certified pre- owned and when i asked about certified pre-owned because i was initially looking to buy a leased 2-year-old vehicle i was told Subaru does not do certified pre-owned any mor because it was costing Subaru too much. I feel that it should have not taken as long as it did in wrapping up the purchase of the vehicle. I believe i was there over 3 hours. I bought the car supposedly right after it came off the truck from Indiana but when i picked it up it had 180 miles on it. I was told it had to be driven over to the ford dealership for the undercoat/protection packet so i expected some mileage but how far was the ford dealership ? Syracuse ? Subaru advertises on TV that for every vehicle they sell they donate $ to a charity but when i asked about this i was told that this would not be done for the purchase i just made. More

Very easy to get in and out of the service dept. thank you Subaru of Utica. thank you Subaru of Utica. More

It’s always a good experience when I get my car serviced. Vincent Gonzalezis most helpful and professional Vincent Gonzalezis most helpful and professional More

Service was excellent. Justin spent a lot of time showing us the features of the car. Justin spent a lot of time showing us the features of the car. More

No hassle, easy people to work with to find you the right vehicle. Great experience! vehicle. Great experience! More

Very helpful not pushey,honest friendly. Clean, I highly recommend this dealer for the best car on the road. Clean, I highly recommend this dealer for the best car on the road. More

Friendly, fast and wonderful customer service. Service always done at a high standard. Always pleased with service staff. Service always done at a high standard. Always pleased with service staff. More