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Subaru of Utica
Utica, NY
753 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas.
We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 753 reviews
September 14, 2024
Dealership salesperson(Remi) and the finance manager were very good. Delivery specialist was very good. But, the MySubaru app will not work for me, and no one can get it to work. I have had tickets created very good. Delivery specialist was very good. But, the MySubaru app will not work for me, and no one can get it to work. I have had tickets created by the MySubaru helpdesk, Subaru customer advocacy department, as well as Starlink. I have a case number as well. All three have promised that I would get a callback from someone in IT services. It’s been three weeks and I have heard nothing and gotten no satisfaction. I rate all three 0 out of five stars. Worst customer service experience that I’ve ever had. Again, this is not the dealership. They were fine. It’s very sad that Subaru was very willing to accept my $41,000 for the car, but now I’m getting no satisfaction at all with this worthless app.👎👎👎👎👎 More
by CMY143
Verified CustomerEmployees Worked With
Remington Sumner
September 14, 2024
Great service and very friendly. Explained everything to me with concern that I was ok with everything Explained everything to me with concern that I was ok with everything More
by M.BELFIELD
Employees Worked With
Other Employees :
Troy Chamberlain, Kasey Eakins
September 12, 2024
So where do I start. Let’s start with payment. I gave them a check for 67,000 and $500 in cash. The guy never gave me a receipt or my change. Now there gonna issue me a c Let’s start with payment. I gave them a check for 67,000 and $500 in cash. The guy never gave me a receipt or my change. Now there gonna issue me a check for $11.25. Then the car salesman forgot to give me the keys to the Thule and the manual for the tent. So no good review from me. Waiting for my $11.25 check More
by CAPONE2128
Employees Worked With
Don’t remember who is was but check your camera to see who took the check from me
September 12, 2024
They are always helpful and only do,what is needed. I like the,video and use of text messages I like the,video and use of text messages More
by MARBAI
Employees Worked With
September 11, 2024
Staff were very helpful and thorough in diagnosing my problem. It was a pleasure to deal with them. problem. It was a pleasure to deal with them. More
by DBDB31
Employees Worked With
September 10, 2024
Kli was a pleasure to work with. Accommodating and answered all our questions and concerns Accommodating and answered all our questions and concerns More
by KPCHOP
September 06, 2024
Brad was Very helpful. Knowledgeable, . He explained all the features of the car. fast service, friendly, Knowledgeable, . He explained all the features of the car. fast service, friendly, More
by BULLDOG082
September 06, 2024
Nice facility. The people are very friendly and willing to guide you and help you in the best way possible. The people are very friendly and willing to guide you and help you in the best way possible. More
by R.SIRIANO
September 01, 2024
Serviced as expected. Dealer is very slow in scheduling appointments couldn't get an oil change appointment only for 6 days out Dealer is very slow in scheduling appointments couldn't get an oil change appointment only for 6 days out More
by PARDEEMAN
Employees Worked With
