Subaru of Utica

VERY rapid response to internet inquiry, VERY attentive & personable sales team. Met ALL my driving & safety requirements with a quality vehicle and very easy buying process. personable sales team. Met ALL my driving & safety requirements with a quality vehicle and very easy buying process. More

You are people with a patience to explain the whole process well, Great service and very friendly. process well, Great service and very friendly. More

Mike Green was outstanding. All other personal were excellent. I would recommend your dealership to everyone who wants a Subaru. All other personal were excellent. I would recommend your dealership to everyone who wants a Subaru. More

I would say I did not expect it to take almost 2 hours for me to pick up my car. I believe there was a delay for me while the salesman had to take care of someone else. It was a rush for me to sit in the for me to pick up my car. I believe there was a delay for me while the salesman had to take care of someone else. It was a rush for me to sit in the car and learn about all the features. I didn’t have time to inspect the interior. When opened the back the next day it was filthy as was some areas of the interior. It was never detailed and I find that unacceptable. I had to take it back and wait for it to be cleaned. Then I had to show the person who cleaned areas he missed. In my opinion the car should have been inspected by the salesman prior to my picking it up since detailing isn’t done well based on my experience. I do want to give high praise to Gina who greets customers. She was very kind and understanding of my situation. She is an asset to your dealership. More

Best buying experience of my life Finance manager was spectacular Whole process was the BOMB !!!!! spectacular Whole process was the BOMB !!!!! More

Everything went well until it was time to drive away with my new car. After arriving on time for the 10AM appt made 4 days earlier, paying for the car and wrapping up all the paperwork, I was told to wait in my new car. After arriving on time for the 10AM appt made 4 days earlier, paying for the car and wrapping up all the paperwork, I was told to wait in the lounge area. After 4 (four) hrs later and very hungry at 2PM, I emerged to find the sales crew oblivious of my plight. One of the sales managers offered me lunch after I reported my situation and asked if there was a way to get something for lunch as I was getting very angry with the whole situation and being so hungry. After eatting a couple pieces of pizza and drinking some water, I felt human again and the car was finally ready to leave. The salesman went over technology things inside the car and I drove out at 3:15 having arrived at 9:55 am. More

everyone was very polite joanne did a good job after the building was reopened after the fire trucks left the building was reopened after the fire trucks left More

My first experience at Subaru was fantastic! ! Brad G was awesome. So personable and knowledgeable. This was the easiest car lease ever. I'm so happy to have joined the Subaru family! ! Brad G was awesome. So personable and knowledgeable. This was the easiest car lease ever. I'm so happy to have joined the Subaru family! More

Overall, we found the dealership to be well organized and customer friendly. In addition, we found the two specialists (Stenio Joseph and Mohamed Elmarasy) that we engaged with to purchase our Subaru Foreste customer friendly. In addition, we found the two specialists (Stenio Joseph and Mohamed Elmarasy) that we engaged with to purchase our Subaru Forester, to be of excellent personality, good demeanor and extremely well versed in their separate areas of expertise. In our interactions with each of them, they communicated clearly, precisely and thoroughly. These two individuals made the car purchasing experience pleasurable and they were both, in our estimation, excellent representatives of your dealership. More

Dealer showed me all the ins and lots of the new car I purchased and I was pleased. purchased and I was pleased. More