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Subaru of Utica
Utica, NY
861 Reviews
Started by a 19-year-old with $40 and a dream, this Subaru of Utica has grown into what it is today. We owe our success to our customers, like the ones we have throughout the Utica, Yorkville, and Whitesboro, NY, areas.
We show our appreciation every day by making them our top priority in our sales, service center, and parts department. Our team makes sure that everything we do as a dealer matches our core values, and that it puts our customers as the top priority. Subaru of Utica is a full-service dealer serving your automotive needs with a personalized touch!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 861 reviews
April 25, 2025
This is my third Subaru from this dealership, though the dealership itself has changed ownership. In the past I felt that customer service was at the forefront of their culture and the buyer’s experience dealership itself has changed ownership. In the past I felt that customer service was at the forefront of their culture and the buyer’s experience. This time it felt like the dealership could care less about the customer—they only seem to care about the sale. This is my third car ( 2 new, this one used) from them, so one might think that kind of customer loyalty would allow for a free 1st oil change or for including the $150 bumper pad I needed the deal. Nothing. Buying a used car, I was aware of an extended Subaru warranty on the sound system. The woman who processed our “deal” said knew nothing about it and made no effort to find out information for me. If I had had more time, I would have walked away and gone to a dealership in Albany or Syracuse. I love my Subaru, but Subaru of Utica has lost me as a longtime customer. More
by NH buyer
Verified CustomerEmployees Worked With
April 25, 2025
This is my third Subaru from this dealership, though the dealership itself has changed ownership. In the past I felt that customer service was at the forefront of their culture and the buyer’s experience dealership itself has changed ownership. In the past I felt that customer service was at the forefront of their culture and the buyer’s experience. This time it felt like the dealership could care less about the customer—they only seem to care about the sale. This is my third car ( 2 new, this one used) from them, so one might think that kind of customer loyalty would allow for a free 1st oil change or for including the $150 bumper pad I needed the deal. Nothing. Buying a used car, I was aware of an extended Subaru warranty on the sound system. The woman who processed our “deal” said knew nothing about it and made no effort to find out information for me. If I had had more time, I would have walked away and gone to a dealership in Albany or Syracuse. I love my Subaru, but Subaru of Utica has lost me as a longtime customer. More
by NH buyer
Employees Worked With
April 25, 2025
Always a pleasure doing business with the staff at Subaru of Utica. Especially with Mike Green of Utica. Especially with Mike Green More
by JILLP1
April 21, 2025
Simple process to make an appointment. Staff is always friendly and courteous. Have been consistently pleased with services. Staff is always friendly and courteous. Have been consistently pleased with services. More
by DJOLYO
April 21, 2025
Great service and very easy to work with. I was dreading buying a new car but they made everything easy and much less overwhelming. I was dreading buying a new car but they made everything easy and much less overwhelming. More
by lfrazierchapman
Employees Worked With
April 19, 2025
Love that I can drop off and wait at home for a text. Thank you for the video showing repairs and possible future fixes that may be needed. Thank you for the video showing repairs and possible future fixes that may be needed. More
by TFSEARLES
April 19, 2025
Joanne was so understanding and her greeting when I got there (with no appointment) was amazing. Everyone that was involved ( mechanic, car loaner & Joanne) was very friendly, understanding and quick. A to there (with no appointment) was amazing. Everyone that was involved ( mechanic, car loaner & Joanne) was very friendly, understanding and quick. A total turn around from when I was there last when it was Carbon's and I swore I would never return there again. So glad a friend convinced me to try Utica Subaru. More
by BUCKWIE76
Employees Worked With
April 19, 2025
Always a great experience at the service desk. Everyone is extremely knowledgeable, professional and efficient. Tyler and Joanne are the best! Everyone is extremely knowledgeable, professional and efficient. Tyler and Joanne are the best! More
by LILL KENNEY
April 19, 2025
Always excellent service in a timely fashion whether I leave the car for pick up later in the day, or wait for it over a cup of coffee and snack in the waiting room. leave the car for pick up later in the day, or wait for it over a cup of coffee and snack in the waiting room. More
by MONTECALVO
April 19, 2025
Tyler Davis was courteous and informative, the waiting area was clean and comfortable and I enjoyed the video of the work done on the car. I would not hesitate to return for future service. area was clean and comfortable and I enjoyed the video of the work done on the car. I would not hesitate to return for future service. More
by GLGNY
Employees Worked With
