Subaru of Pembroke Pines - Service Center

easy in and out, helpful and pleasant staff Drove in a few minutes early for my appointment. A pleasant young woman came right up to me, asked if I had an appointment, then said she will take m Drove in a few minutes early for my appointment. A pleasant young woman came right up to me, asked if I had an appointment, then said she will take my car back, just head into the waiting room. Had a short conversation with Kyle, who sold me the car, then Jaime came to bring me to his office for a quick review of what needed doing. In about an hour, during which time I drank coffee and watched a movie in waiting area, Jaime came back to go over the results and get me to cashier. My car came around shortly, all clean and shiny, and I was on my way. More

I am through with Subaru I have owned two Subaru Foresters. Both vehicles suffered catastrophic air conditioning failures. The first at 40,000 miles and the second at 56000. I I have owned two Subaru Foresters. Both vehicles suffered catastrophic air conditioning failures. The first at 40,000 miles and the second at 56000. I was considering Subaru as my go to auto to buy. At this point, I would have had to pay thousands of dollars to repair the Forester. I went and traded the car for an American car. Have not owned one in decades. The tech at the dealer was a nice guy and said whatever he said. I have no problem with him. I do not believe I will ever buy another Subaru. I feel bad, but cannot trust the brand. More

Mostly positive As always the staff at this location was very friendly and professional. I had an appointment so my wait time minimal to be seen by a service manager. As always the staff at this location was very friendly and professional. I had an appointment so my wait time minimal to be seen by a service manager. The only issue I had on this visit is that they forgot to refill my windshield wipers fluid, even after I reminded the service agent. More

Genuinely Great Customer Service Joe in service was very accommodating and was genuinely interested in ensuring 100 percent customer satisfaction. Great facility and very comfortable Joe in service was very accommodating and was genuinely interested in ensuring 100 percent customer satisfaction. Great facility and very comfortable and trendy waiting area. More

Excellent and Reliable Working with my service advisors, Steven Moore, is always a pleasure as well as the technician that worked on my vehicle. Vehicle was brought in for Working with my service advisors, Steven Moore, is always a pleasure as well as the technician that worked on my vehicle. Vehicle was brought in for maintenance only found that I needed an oil change and after the vehicle inspection a bad battery which explained some of symptoms I noticed when using the headlights. More

Overall Good Just Not Excelent Overall the place is fairly decent the waiting room however had chairs which were filthy dirty with spots all over them. The lady who greeted me when Overall the place is fairly decent the waiting room however had chairs which were filthy dirty with spots all over them. The lady who greeted me when I pulled my car up was very nice and pleasant. The service manager was really cool very kind nice good customer service from him. My biggest complaint would have to be the checkout process the time that I paid my bill from the cashier to the time that I got my car was 30 minutes . I waited 30 minutes for them to bring me my car. This I do not think it’s that great I was very patient about it but this is where the service center declined.. More

Great service department Everyone was very friendly and helpful. We are very happy with the dealership.We would recommend a Subaru to our friends and family. We are consideri Everyone was very friendly and helpful. We are very happy with the dealership.We would recommend a Subaru to our friends and family. We are considering a Subaru for our next car lease. More

12,000 mile service 2019 Forester Brought my vehicle in early. Joe Salerno always takes excellent care of my vehicles. He called me when the car was ready and when picked up it was va Brought my vehicle in early. Joe Salerno always takes excellent care of my vehicles. He called me when the car was ready and when picked up it was vacuumed, washed and the tires shining. Thanks. More

Excellent Thank you Stephen from the service Dept for quickly solving my car problem , all the staff is very attentive and courteous . I am happy with my Out Thank you Stephen from the service Dept for quickly solving my car problem , all the staff is very attentive and courteous . I am happy with my Outback and with the attention of Subaru of Pembroke Pines More

Subaru of Pembroke Pines s the BEST. Our 2015 Forester needed a rear wheel bearing replaced while we were in Massachusetts. The dealer there wouldn’t cover it under warranty even though w Our 2015 Forester needed a rear wheel bearing replaced while we were in Massachusetts. The dealer there wouldn’t cover it under warranty even though we were within the 60k mileage, as we were one month past the timeline. We had no choice but to replace it and pay (it’s an expensive repair). The MA dealer told me that the left rear wheel bearing was good for a while but would eventually go. That left bearing deteriorated within one month, on the drive back to Florida so upon our return, we took it for service to our home dealer, Subaru of Pembroke Pines. Unlike the Massachusetts dealer, Pembroke Pines covered the cost of replacing the bad left rear bearing. The ac evaporator was also about to go kaput, so that was covered as well. We can’t say enough good things about Joe Salerno, our service advisor, or the dealership in general. I’m sold on Subarus and I’m sticking with Pembroke Pines even though it’s a 40-minute drive from where we live (and even though other Subaru dealers are closer). The dealer even gave me a ride to my husband’s office, 20 minutes away. So if you have a choice, choose Subaru of Pembroke Pines. They take excellent care of their customers! More