Subaru of Pembroke Pines - Service Center

Great service I had a great experience at Pines Subaru. My service agent Steve was very informative on the exact details regarding the re-calls. Their was Starbucks I had a great experience at Pines Subaru. My service agent Steve was very informative on the exact details regarding the re-calls. Their was Starbucks coffee available. Oh, and they cleaned my car. More

Lived up to my low expectations of dealerships. Came in for 18 month oil change. Car had 16k miles. Had a 1:30 appointment. Brought car in at 1. Car wasn't done until at least 3:15. It's this reason Came in for 18 month oil change. Car had 16k miles. Had a 1:30 appointment. Brought car in at 1. Car wasn't done until at least 3:15. It's this reason I do things myself. Oil change and rotation for me w/o a lift would take 30 min. Big reason #2 for avoiding dealerships: the constant xx up selling of service that is not needed (and which is not under warranty). They've pushed alignments every visit without need, symptoms of misalignment, or even checking it. This time they pushed a brake fluid flush..... yeah.. with 16k miles. Not even recommended til at least 30k miles in manual. I've also never actually heard of that being necessary with some real contamination issues. It's just sick. I see them giving a bunch of seniors the xxxx run around there every time I wait. Disgusting. Again, not really worth saving the 30 bucks it would cost me to do the maintenance. More

Always Excellent Service Joe has been my service advisor for the past 6 years as both my son and I are on our second Subarus. ALWAYS excellent friendly service even when busy Joe has been my service advisor for the past 6 years as both my son and I are on our second Subarus. ALWAYS excellent friendly service even when busy. More

Great service Steven Ross is great service advisor, prompt,courteous and verry profesional. Explained all service performed in detail,with accurate wait times. Exce Steven Ross is great service advisor, prompt,courteous and verry profesional. Explained all service performed in detail,with accurate wait times. Exceptional quality work. Friendly Staff More

Average service, slow to no communication I waited 45 min before being seen in the waiting room, then finally once they took the car for diagnosing they came back and said it would be 1.5 hour I waited 45 min before being seen in the waiting room, then finally once they took the car for diagnosing they came back and said it would be 1.5 hours, when I said I couldn’t do the repair, they said said it would take just as long to put the car back together and I mind as well let the just do the repairs. I was stuck, and it was already late. I had previously mentioned I couldn’t stay past a certain time, which was already rapidly approaching and that I’d need a car if it was going to be past a certain time which had already passed. I was stuck and my kid therefore was stuck too! I was very annoyed. The service advisor said oh sorry we don’t have a car. So I was totally stuck. Not good communication in my opinion. They could definitely have handled the situation a lot better had they not made me wait 45 minutes in the waiting area before even looking at my car. I shouldn’t of had to go and find my service writer just to get a mechanic to even look at my car. More