Subaru of Pembroke Pines - Service Center

01/03/20 My mom picked me up from the dealer and dropped me off when the car was ready. I had a Pepsii while I was waiting. My mom picked me up from the dealer and dropped me off when the car was ready. I had a Pepsii while I was waiting. More

Never coming back Hey, have you been to Subaru of Pembroke Pines before? And if so, was your service held at a professional level? Well I am hereby to explain to you wh Hey, have you been to Subaru of Pembroke Pines before? And if so, was your service held at a professional level? Well I am hereby to explain to you why doing vehicle service with them may just be a terrible idea, as it can save you lots of time. This won’t be your typical review, I will go into extensive detail and inform you exactly how I was treated, almost like an idiot in my opinion. Let’s begin shall we. I dropped my car off (2018 Subaru WRX) back on Tuesday, December 24th, 2019 with a service representative named “Joe”. He handled me well in the beginning of the interaction. Explained to him what was wrong and he told me, “No problem, we will get this problem resolved for you.” Later in the day, he calls me and explains what was wrong, being it was a recall on the vehicle. He asked if I wanted to take the car back and bring it back once the parts were in stock to do the repair, or to leave it at the dealership until it was all completed. I decided to leave the vehicle as I was in no rush for this repair to be completed, and so he told me my car would be done on Monday, December 30th. So a few days later, I called the dealership on Friday, December 27th, hoping to get a status update on my car. I asked for “Joe” with the receptionist and she told me he’s with a customer at the moment, and if I wanted to leave a message. No worries, I left a message, hoping to get a call back within the same day. Nope that didn’t happen at all. So okay…. I called again on Saturday, December 28th. Same thing occurred, asked again if I wanted to leave a message. I left the message and told her that, “no one called me back yesterday, so will I even get a call back today?” Her response was, “Oh I’m sorry to hear that, I will let him know to give you a call back today.” Did I receive a call back? You guessed it, Nope! Once again I called on Sunday, December 29th. This time, I forgot the service department was closed. No worries about that, I asked the receptionist if she could possibly help me a little and if there was a way she could check to see if there was a status update on my car. She gave a rude response and told me that she was unable to do so. Okay, it’s not rocket science. I politely asked again, if there was any way possible, she told me, “No, no service advisors/representatives are in today and there is nothing she could do.” So that call ended. Now it’s the next day, which is Monday, December 30th. I arrived at the dealership service department, and I see my car in the parking lot area. I’m getting excited because at this point I figured my car would be done, since I was told it would’ve been done on Monday by “Joe”. No one was near, and so I met a guy named “Chris” and he told me that unfortunately there was an open ticket on my car (Meaning I won’t be able to take it) and that the parts just arrived at the dealership. I was somewhat frustrated since I was told the job would’ve been done, today December 30th. He explained to me that the service will be completed by the next business day by 2pm. I asked him, “Hypothetically, if my car isn't done by 2pm, what would happen?” His response, “Oh no, It will be done by then since the car has to be off for this repair to be completed. The service team will push or drive the car in tonight and the car will be ready for you tomorrow.” I said, okay cool see you tomorrow by 2pm. Now my favorite part. It’s the last day of the year, December 31st 2019. “Chris” told me the car would be done by 2pm, So arrived at the dealership promptly at 1:49pm. I see my car in the same spot as the day before and that threw a red flag in my eyes. I tell one of the car porters to get my car and see if it was done. He told me that it’s still waiting on parts to arrive at the dealership. But hold up, I was told yesterday that the parts arrived and my car would be ready by 2pm today, by the service advisor “Chris” . So I told the car porter dude, that to cancel the service and I’ll take my car somewhere else. It’s now it’s 2:15, “Joe” comes out and tells me that I can’t take my car home because they have about $700 in parts (Which I told was just gaskets and screws) for my car and they will do the job right now. I told him I don’t care, and that I was told by “Chris” that my car would be done by 2pm today. After that interaction, do you think the service department actually started on my car? Nope, not at all. I doubt they even cared to begin with. About 10-15 minutes pass by, and I finally see Chris head into Joe’s office. I was called into the office and here's how that conversation went: Chris: The reason why your car isn’t done is because Subaru wanted to know if your car was affected since not all models were harmed with this recall. So we didn’t start to work on it. Me: So you're telling me you just found out about this? (Knowing he’s in the wrong since it was already 2pm. You could’ve called me prior and given me an update on it, so xxxxxxxx) Chris: Yes, but we have the part’s to complete the service. It’ll be done by Thursday. Me: No thanks, I rather take my car back and do it somewhere else instead. Chris: You do know it’ll take the same amount of time right? Me: Yes I am aware, I still rather get it done by another dealership at this point. I know I’ll get a callback when I leave them messages. He sort of storms out of the room, probably all pissy and xxxx, but I blatantly did not give a single xxxx. Now it’s just Joe and I in the room. I tell him everything and he understood. But I still blame all three of them for such lack of communication with customers, especially when you leave messages and get no response back. Oh yes, the third person is “Jaime”. Now he’s my actual service advisor but the last service I did, ended badly too, with such a lack of communication. Last time I was here for an oil change. Was told the car would be ready by 2 or 2:30pm. Car was actually done at 3:06pm. I called Jaime asking for my car and where it was since it was already 4:08pm. He told me to go to the cashier and I find out the car had been ready for an hour already. Was I notified by Jaime, nope not at all. Only response was that the car was in the wash lol. In Conclusion, I will never go back to Subaru of Pembroke Pines. Service is just xxx. Communication is key with customer service, but y’all just dont have any of that. Ya lost a valued customer, so just lose all my information. Did it have to go this far? No, it didn’t need to escalate to this. As everyone is a customer one way or another, employees of Subaru or wherever, how would you feel if you were treated like this? Also one last thing, don’t bother calling either, I won’t answer. Leave a message and I’ll get back to it lolol. Also I’m not the only one complaining, my best friend was going to buy a car from you guys and didn’t since sales people don’t know how greet people. Got a much better deal at Lehman Subaru. More

Service visit Friendly and quick service given. Advice on servicing always . Hassle free registration, polite valet and clean wait area. My car felt like new after Friendly and quick service given. Advice on servicing always . Hassle free registration, polite valet and clean wait area. My car felt like new after service. Highly recommend Subaru service. More

Excellent Service Jaime Garcia was excellent! I highly recommend seeing him when service is needed. I had three recalls taken care of by noon. I purchased my Impreza at Jaime Garcia was excellent! I highly recommend seeing him when service is needed. I had three recalls taken care of by noon. I purchased my Impreza at Coconut Creek but not impressed with their service department. I will continue taking my car to Pines. More

Amazing service and communication. The service team was excellent. From the greeter to the service advisor Joe Salerno to the technician Adrian Ruiz. The areas of concern were attended The service team was excellent. From the greeter to the service advisor Joe Salerno to the technician Adrian Ruiz. The areas of concern were attended to and communicated to me. Fast and efficient service. Highly recommend and never disappointed. More

Stupendous Service Center Very Kind and Helpful. Excellent Subaru service center, my car was repaired under a Good Deed and I was given a tremendous discount on my repair. I am grateful for the mindf Excellent Subaru service center, my car was repaired under a Good Deed and I was given a tremendous discount on my repair. I am grateful for the mindfulness of the service manager and all the associates who assisted me. Though my vehicle was classified as a under warrantee, they didn't hesitate and still swapped out my rack & pinion that had to be replaced due to a power-steering leak. They took it into consideration that I had to drive from Miami-Dade to Pembroke Pines and had the job done in 5 hours. If another repair situation arises on my vehicle I will not hesitate to return to Subaru of Pembroke Pines! A+ Overall, Superior Ratings through and through. More

Factory recalls I did a appointment using the phone and I had the confirmation When I arrived to the dealer my name wasn’t on the appointment list It is not the fir I did a appointment using the phone and I had the confirmation When I arrived to the dealer my name wasn’t on the appointment list It is not the first time that that happened to me In a positive note my service advisor Joe Salerno take care of Me and the dealer part department had all the parts necessary to address the recalls That is a great work on parts department The work was completed and so far no problems I and very satisfied More

Recall service As usual excellent service, friendly staff and very aware of each costumer needs. I would recommend this Subaru dealership (both sales and service) to As usual excellent service, friendly staff and very aware of each costumer needs. I would recommend this Subaru dealership (both sales and service) to anyone in a heartbeat. More

First service The service advisor was knowledgeable and very helpful with the process. Car was washed. We discussed some upgrade options applicable. Very good sugge The service advisor was knowledgeable and very helpful with the process. Car was washed. We discussed some upgrade options applicable. Very good suggestions were given. More

Great Service from Jaime, he really knows how to make servicing your car an easy process. He is always willing to take extra steps to ensure everything comes out g from Jaime, he really knows how to make servicing your car an easy process. He is always willing to take extra steps to ensure everything comes out great. More