Subaru of Pembroke Pines - Service Center

Awesome! Excellent Customer Service, polite, attentive staff, extremely friendly and concerned with meeting my needs. They are very organized in time and atten Excellent Customer Service, polite, attentive staff, extremely friendly and concerned with meeting my needs. They are very organized in time and attention and their communication with the client is pleasant and precise. The waiting room has a very cozy and friendly atmosphere. I would not hesitate to recommend them. They are definitely the best! More

30,000 service Was in to have my 30,000 services. Felt that everyone respected the social distancing and were wearing mask and gloves. Also happy to seek the the s Was in to have my 30,000 services. Felt that everyone respected the social distancing and were wearing mask and gloves. Also happy to seek the the steering wheel was cover during the service. Thanks Joe for taking good care of my car Hope everyone states safe and healthy More

Great Service and attention to my needs! Very organized and even with the COVID 19 situation they were honest on services provided and limitations on resources. and even with the COVID 19 situation they were honest on services provided and limitations on resources. More

Joe Salerno took excellent care of us Brought my wife's 2017 Forester for warranty service, Joe took great care of us. Highly recommend the dealership and Joe. He's patient to listen to Brought my wife's 2017 Forester for warranty service, Joe took great care of us. Highly recommend the dealership and Joe. He's patient to listen to me and to address what needed to be taken care of. More

Great service! My wife and I are on vacation during this pandemic! Getting ready to head back when tire service light came on and being OCD my wife insisted we get My wife and I are on vacation during this pandemic! Getting ready to head back when tire service light came on and being OCD my wife insisted we get vehicle serviced, oil change, tires rotated etc... We called Pembroke Pines dealership and were advised to come right over, that they had special protocols in place in keeping with Pandemic guidelines., We arrived and were greeted by Joe Salerno the service advisor, gloved and masked, prompt, efficient service, observed vehicle cleaned and pretty much sanitized when maintenance was completed. Woke up with a tickle in my throat! Kidding, we were really pleased with this establishment and would not hesitate to frequent this dealership in the future! More

Disrespectful Employee (Service Department) On April 03, 2020 I visited Subaru of Pembroke Pines for my regular scheduled service on my 2019 Subaru Ascent. Upon my arrival I was greeted by an em On April 03, 2020 I visited Subaru of Pembroke Pines for my regular scheduled service on my 2019 Subaru Ascent. Upon my arrival I was greeted by an employee (Kevin, we will revisit this name shortly) at the service bay that completed a walk around of my vehicle and used a tablet to record same. Before leaving, I did the very same with my cellphone in order to have my own version should any damage to vehicle arise. Fast forward a few hours later, I picked up my car and drove home. Upon arriving home I noticed my dash camera was unplugged. I plugged it back in to discover the employee that drove my car into the back of the dealership towards the service bays states the following upon entering my car. "Hey Kev, did you already do a walk-through of this car? ("Kev" aka Kevin) says yes. This "Stellar Employee" then proceeds to say "Did you see "GOOFY" (apparently me) walking around filming his own video, I started laughing at him when I saw that". He then proceeds to exit the car and hears the "recording" message from the dash camera. He then says "holy $hit", a few moments later camera is unplugged. I contacted the dealership and spoke with service manager (Chris Vazquez) who apologized and stated that is unacceptable and will speak to employee. In summary, if not for this experience, I would've been a happy customer. Joe is an awesome service advisor and it's unfortunate he needs to be surrounded by other employees that degrade the overall service experience. I paid over $100 for the service performed today. Needless to say, this is the last time I take my vehicle for service at this dealership. More

Waiting for car Most of the procedure was ok, finished within a reasonable time Only problem no one spoke to me about they did, I had to request to speak with someon Most of the procedure was ok, finished within a reasonable time Only problem no one spoke to me about they did, I had to request to speak with someone otherwise everything was ok More

I own a 2017 STI and I experienced the motor knocking and ended up then not turning over. I was advised to take the car to Pembroke Pines where I first met Jorge (Parts Manager) who went out of his way and ended up then not turning over. I was advised to take the car to Pembroke Pines where I first met Jorge (Parts Manager) who went out of his way and set me up directly with the Service Manager, who then appointed me Joe as my Service Advisor. From there things took off and between Jorge and Joe, I had the best experience. Jorge would give me weekly updates while Joe made sure I was taken care and in the end I receive my car back in 100% working condition. I’m one who hates dealerships, but these guys changed my perspective and from now on I will be bringing my car to them only and mind you I live in Kendall. Thank you Jorge and Joe and everyone who put their time in my car, I appreciate it to the extreme! More

First visit turns repeat customer... I could not be more pleased with my experience with the Service Department at the Pembroke Pines Subaru location. You guys did a super job taking care I could not be more pleased with my experience with the Service Department at the Pembroke Pines Subaru location. You guys did a super job taking care of me having no appointment.This was my first visit at your dealership. I am now and forever a repeat customer. More

Always a wonderful experience. Service providers are professional, helpful, thorough, explain solution to problem carefully. Feels like family is taking care of me. Five. stars!! professional, helpful, thorough, explain solution to problem carefully. Feels like family is taking care of me. Five. stars!! More