Subaru of Pembroke Pines - Service Center

Very disappointed with the integrity of your service department (Brittany) and customer service ( Randy) to resolve a simple issue. My wife and I purchased a Subaru Outback from your dealership and wer department (Brittany) and customer service ( Randy) to resolve a simple issue. My wife and I purchased a Subaru Outback from your dealership and were promised a free oil change in writing and it was not honored. Still waiting for a response. More

A vehicle is only as safe as its tires are reliable. Less than 2 months into driving our new 2024 Subaru Crosstrek, one of the tires failed catastrophically, blowing out on the interstate. While this Less than 2 months into driving our new 2024 Subaru Crosstrek, one of the tires failed catastrophically, blowing out on the interstate. While this dealership did acknowledge that there was no damage or debris found on the tire's driving surface, they also insisted we purchase a replacement tire despite emphasizing that such an incident was "unheard of". Leaving a review in case it is part of a larger trend of defective tires causing unnecessary risk and cost to drivers behind the wheel of a new Subaru. Update: After hearing back from the dealership, they were able to resolve my concerns. Thank you especially to Rosalie Marti, Service Manager, for stepping in. More

Be careful with Service Department and one of the Service advisor name JS TERRIBLE SERVICE ! advisor name JS TERRIBLE SERVICE ! More

Called at least 15 times the past year for an appointment. For airbag. Never called. appointment. For airbag. Never called. More

The worst experience in my life. Before I purchase my Subaru 2020 Legacy I did my research and it stated it was one of the safest cars on the road. Well that a lie. My car is less th Before I purchase my Subaru 2020 Legacy I did my research and it stated it was one of the safest cars on the road. Well that a lie. My car is less than 3 years old, and the car completed shut off on me at the light. I called Subaru roadside service and it took them 3 hours to tow my car to the dealership. Please note I was stuck on the side of the road for 3 hours for the dispatcher to say he don't care I'm a woman that is stuck on the side of the road. He hung up on me serval times as well very rude. So, I finally got my car tow to Subaru service dept. For the mechanic and the service advisor to tell me because I jump start the car it caused the fuse to blow and the battery to die. Which was not the case. I never jump started my car and like I stated before the car shut off on me at the light. So, I told them I didn't jump start my car and the towing company just tow my car, but he proceeds to keep repeating the same thing. So, I ask them so what you saying I'm lying. I had to call my friend which is a mechanic and then the story changes. Now the story is something to do with auto start. So, at this point I feel as if they didn't do their job by repairing my car no research was done. I feel it was a rush job and I really don't feel safe in this car. My car should not have this type of major issues it less than 3 years old. Oh, to top it off I was as the service department about 2 weeks ago because the check engine light came on....I can go on and on.. As you can see this car has been nothing but a pain for me. More

Julio was very friendly and found the best way to solve my problem. He was professional e willing to help me. The service he offered me was outstanding my problem. He was professional e willing to help me. The service he offered me was outstanding More

Very personable, genuine, and cares about my best interest. Thank you for a great experience! interest. Thank you for a great experience! More

My most recent experience having my car service was good. Joseph Salerno explain the problem with my left gate latch and was very helpful. He was not rushed with his communication. I would recommend this se Joseph Salerno explain the problem with my left gate latch and was very helpful. He was not rushed with his communication. I would recommend this service department to people shopping for a car. More

Love this dealership. Have purchased several cars from here. Horrible experience today with Tony D'Argenzio. Refused to help and did nothing to attempt to help. Even when asked to just be connected with s here. Horrible experience today with Tony D'Argenzio. Refused to help and did nothing to attempt to help. Even when asked to just be connected with someone else my request was ignored and he walked away from me. Ridiculously unprofessional. JC on the other hand, immediately dropped everything and made sure I was helped and taken care of. He is the reason I will continue to shop at this Subaru dealer. More

Excellent customer service. My service advisor was Joe Salerno. He is very friendly and helpful. I always feel that he is working in the best interest of the customer. Salerno. He is very friendly and helpful. I always feel that he is working in the best interest of the customer. More