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Subaru of Pembroke Pines

Pembroke Pines, FL

4.5
2,022 Reviews
At Subaru of Pembroke Pines, we offer new Subaru cars in Pembroke Pines, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used car you have been searching for in Pembroke Pines. We proudly serve new and used car shoppers from all over the south Florida communities of Kendall, Fort Lauderdale, Miam, and Dade County. For years, our financial staff at Subaru of Pembroke Pines has offered expert advice for those seeking a great Subaru car loan or lease. Our service doesn't stop there. Pembroke Pines customers can come in and take advantage of our knowledgeable Subaru car repair technicians and a fully-stocked inventory of Subaru auto parts.
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16100 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 2,022 reviews

June 24, 2022

Fred is exceptionally knowledgeable, professional & personable. This is my fourth Lexus lease with Fred & I wouldn’t go anywhere else. More

by v_perez02
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Carey
Jun 27, 2022 -

Subaru of Pembroke Pines responded

Thank you for this excellent review and rating. We're delighted that you have enjoyed working with Fred here at Subaru of Pembroke Pines - we will be sure to pass your thoughtful message along. We look forward to seeing you next time!

June 24, 2022

Dealership is nice and clean space. Friendly staff. Just prepare for fees that aren’t specified on the website. More

by Sebastian A
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Caballero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2022 -

Subaru of Pembroke Pines responded

Sebastian - Thank you for reaching out. We want to be clear about fees so I apologize if they came as a surprise to you. We are grateful to have you as a customer, and if there is anything that I can do to assist you, please give me a call. Duane Massa - General Sales Manager - (954) 443-2351

June 10, 2022

The staff made things more complicated that they should have been. They managed poorly my situation and didn’t even apologized. Had to wait a couple of days to get the car. Disappointed. Don’t recommend More

by s santa
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Duane Massa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gaitan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Cesar Campos III
4.0
This rating includes all reviews, with more weight given to recent reviews.
Igor Aranovskiy
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2022 -

Subaru of Pembroke Pines responded

I'm sorry to hear this. I want to better understand how we fell short, so we can make the proper adjustments moving forward. Please give me a call if you are willing: Best, Maritsa Campos - Client Relations Manager - 954-443-2315

May 12, 2022

I can't say enough about the people I worked with at this dealership!! I'm overwhelmed by their extreme kindness, diligence in helping me lease a car!! They, literally, jumped through hoops to get me this d More

by sweetsis5510@aol.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember his last name.. but his first name is JP, Johnson Emmanuel, Audwin Lovinsky
May 12, 2022 -

Subaru of Pembroke Pines responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful purchase experience working with Johnson, Audwin, and Jp. Drive safely in your new vehicle, and enjoy it! We hope to see you back again at Subaru of Pembroke Pines!

May 04, 2022

Julio was very friendly and found the best way to solve my problem. He was professional e willing to help me. The service he offered me was outstanding More

by Mariana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Julio Cesar Campos III
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2022 -

Subaru of Pembroke Pines responded

Mariana, thank you for the great review! We are so glad to hear that you had such a successful service experience working with Julio and the Subaru of Pembroke Pines team. Drive safely, and we hope to see you back again down the road!

May 01, 2022

Disappointing experience. Watch out for excessive dealer fees. Started out trying to charge over $13,000 dealer fees on a car I reserved online months earlier. Avoid. More

by Marc
Price
Recommend Dealer
No
Employees Worked With
Duane Massa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Audwin Lovinsky, Tony D'Argenzio
May 02, 2022 -

Subaru of Pembroke Pines responded

Marc, it is never our intention to misinform our guests, so I am sorry that the final price of the vehicle was not more clearly outlined from the get-go. I will share your feedback, so we can work on streamlining our communication for the future. I understand your frustration, but if there is anything we can do to assist you, please don't hesitate to reach out. Thank you, Maritsa Campos - Customer Relations Manager - 9544432315

April 19, 2022

Alain Louis and the entire team at Subaru of Pembroke Pines were a pleasure to deal with. I needed to purchase a vehicle quickly for my mother due to a catastrophic failure of her Ford. We did some resea More

by johnslattery555
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alain Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gaitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2022 -

Subaru of Pembroke Pines responded

Thank you to you and your mother for going out of your way to work with us. We're so pleased Alain, Luis, and the rest of the Subaru of Pembroke Pines team stepped in to help your mother in what could have been a very stressful situation. We appreciate your kind words and wish your mother all the best in her new ride!

April 16, 2022

Purchased my 2022 crosstrek with his help. Got a deal done at a price I was comfortable with. More

by msason928
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony D'Argenzio
Apr 18, 2022 -

Subaru of Pembroke Pines responded

Congratulations on your new 2022 Subaru Crosstrek! We are happy to hear that our team was helpful and gave you a five-star purchase experience. Thank you for coming to Subaru of Pembroke Pines!

April 07, 2022

Overpriced, wouldn’t let me in the car or start it will never go back More

by Dennison 383
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlo Castillo
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Subaru of Pembroke Pines responded

This feedback is concerning to receive. We strive to deliver top-notch vehicles at a competitive value, and it is disappointing to see that we missed the mark. I can see that we have let you down, and I would appreciate the chance to speak with you to see what more I can do to help straighten this out. If you are willing to discuss this further, please feel free to give me a call. Thank you, Duane Massa - General Sales Manager - (954) 443-2351

March 12, 2022

JC Morales took the time to talk me “off the roof” when I was unhappy with my finance experience. He listened to what I wanted and explained everything in full detail. He did not make me or my dad feel lik More

by D.A. Demarais
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Carlos Morales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ridel Linares
Mar 13, 2022 -

Subaru of Pembroke Pines responded

It is great to see that JC and the team are going above and beyond to make your car-buying experience great. Thank you for supporting Subaru of Pembroke Pines and please let us know if you need anything down the line!

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