Subaru of Pembroke Pines

The worst experience in my life. Before I purchase my Subaru 2020 Legacy I did my research and it stated it was one of the safest cars on the road. Well that a lie. My car is less th Before I purchase my Subaru 2020 Legacy I did my research and it stated it was one of the safest cars on the road. Well that a lie. My car is less than 3 years old, and the car completed shut off on me at the light. I called Subaru roadside service and it took them 3 hours to tow my car to the dealership. Please note I was stuck on the side of the road for 3 hours for the dispatcher to say he don't care I'm a woman that is stuck on the side of the road. He hung up on me serval times as well very rude. So, I finally got my car tow to Subaru service dept. For the mechanic and the service advisor to tell me because I jump start the car it caused the fuse to blow and the battery to die. Which was not the case. I never jump started my car and like I stated before the car shut off on me at the light. So, I told them I didn't jump start my car and the towing company just tow my car, but he proceeds to keep repeating the same thing. So, I ask them so what you saying I'm lying. I had to call my friend which is a mechanic and then the story changes. Now the story is something to do with auto start. So, at this point I feel as if they didn't do their job by repairing my car no research was done. I feel it was a rush job and I really don't feel safe in this car. My car should not have this type of major issues it less than 3 years old. Oh, to top it off I was as the service department about 2 weeks ago because the check engine light came on....I can go on and on.. As you can see this car has been nothing but a pain for me. More

Can’t say enough good things about Alain Louis and Subaru of Pembroke Pines! The experience was great from start to finish. From the first greeting of his warm & friendly smile, he made us feel so comfortabl of Pembroke Pines! The experience was great from start to finish. From the first greeting of his warm & friendly smile, he made us feel so comfortable and like we were all family and not just another customer. Alain got us an amazing deal on a 2022 Ascent that we loved and worked with getting the payments to fit our budget. He was honest and hid nothing from us. He has excellent knowledge and expertise in this field along with top-notch customer service skills. We have a great history with this Subaru dealership and have worked with them before on two previous vehicles. This will now be our third Subaru from here and we keep coming back because of people like Alain Louis and the amazing team of employees that work here. If you're in the market for a vehicle, we highly recommend that you check out Subaru of Pembroke Pines. Experience for yourself what has kept us coming back for years. Thank you to Alain for giving us such a great deal and top-level customer service. We truly appreciate you and all that you did for us. Thank you to Subaru of Pembroke Pines for providing my family another amazing Subaru. We love our new Ascent and will definitely be back for our next vehicle in the future. More

Before today we would never buy any car but a Subaru. Our current one has 200,000 + miles so time for a trade. So we saw a NEW posting for a used 2019 blue Outback at this dealer. I called, because we li Our current one has 200,000 + miles so time for a trade. So we saw a NEW posting for a used 2019 blue Outback at this dealer. I called, because we live 2+ hours away, and spoke to Kevin who said the car was still available. An hour before our arrival I asked again…yes still available…he could see it out his window. When we arrived we were quickly turned over to Louis who said the car wasn’t available because it was in the service dept but would we like to see a 2022. Bait & switch? We checked the service dept and no Blue Subaru around anywhere. I am so disappointed in Subaru now. More

Fred is exceptionally knowledgeable, professional & personable. This is my fourth Lexus lease with Fred & I wouldn’t go anywhere else. personable. This is my fourth Lexus lease with Fred & I wouldn’t go anywhere else. More

Dealership is nice and clean space. Friendly staff. Just prepare for fees that aren’t specified on the website. Friendly staff. Just prepare for fees that aren’t specified on the website. More

The staff made things more complicated that they should have been. They managed poorly my situation and didn’t even apologized. Had to wait a couple of days to get the car. Disappointed. Don’t recommend have been. They managed poorly my situation and didn’t even apologized. Had to wait a couple of days to get the car. Disappointed. Don’t recommend More

I can't say enough about the people I worked with at this dealership!! I'm overwhelmed by their extreme kindness, diligence in helping me lease a car!! They, literally, jumped through hoops to get me this d dealership!! I'm overwhelmed by their extreme kindness, diligence in helping me lease a car!! They, literally, jumped through hoops to get me this deal and I will never forget it!! Johnson, Audwin and Jp worked together and went over and above anything I would have expected to work with me!!! I would like to thank them all from the bottom of my heart for all they did to get me into this beautiful car!! Love you all!! More

Julio was very friendly and found the best way to solve my problem. He was professional e willing to help me. The service he offered me was outstanding my problem. He was professional e willing to help me. The service he offered me was outstanding More

Disappointing experience. Watch out for excessive dealer fees. Started out trying to charge over $13,000 dealer fees on a car I reserved online months earlier. Avoid. Watch out for excessive dealer fees. Started out trying to charge over $13,000 dealer fees on a car I reserved online months earlier. Avoid. More

Alain Louis and the entire team at Subaru of Pembroke Pines were a pleasure to deal with. I needed to purchase a vehicle quickly for my mother due to a catastrophic failure of her Ford. We did some resea Pines were a pleasure to deal with. I needed to purchase a vehicle quickly for my mother due to a catastrophic failure of her Ford. We did some research online. The prices were very competitive but Luis price was significantly better than the others. We went over the terms via phone and email and were able to meet at the dealership to finalize everything. The only surprise was how easy the process was with no unpleasant surprises. The two hour distance from my mother to the dealership were absolutely worth it. More