Subaru of Pembroke Pines

I couldn't be more impressed with the exceptional service provided by your team at the dealership. From the moment my mom walked in, she was greeted by a sales guy name Kevin. He couldn’t help her since he w provided by your team at the dealership. From the moment my mom walked in, she was greeted by a sales guy name Kevin. He couldn’t help her since he was busy with 2 other clients, however, instead of keeping her waiting, he was professional enough to find her someone available to help her. Alex Caballero was available at the moment and how lucky she was to have him as her salesperson. Alex was not only very knowledgeable about the vehicles but also genuinely interested in finding the perfect fit for her needs. He treated her as a friend, was always honest on the pricing, never pushed her on the deal and worked hard to get her a good deal, which I know it wasn’t easy since her income was not huge and she did not have the best credit score. Subaru of Pembroke Pines was the 4th dealer we visited that day and we couldn’t believe how outstanding they were, in comparison with the other dealers we previously visited. It was amazing the extra hours Alex and his team stayed there to help my mom get the vehicle she needed. The finance and sales team integrated by Bryan Medina (Sales Manager) and Glenn Martin( Financing Dept) went above and beyond to ensure a smooth approval process, navigating through all the necessary paperwork with expertise and patience. Also a special shoutout to the director Jaime-Gaitan for going the extra mile to secure the best possible financing options, truly making this purchase a dream come true. Their dedication, professionalism, and commitment to customer satisfaction are unmatched. Kudos to your outstanding team! More

On 03-23-2024, I went to SUBARU OF PEMBROKE PINES to buy, at residual value, the 2021 CROSSTREK we leased from Alex Caballero (excellent salesman, professional and helpful). Our problem started with the fina at residual value, the 2021 CROSSTREK we leased from Alex Caballero (excellent salesman, professional and helpful). Our problem started with the finance agent, Glenn Martin. This is a very dishonest man, unprofessional, and just trying to scam customers. Very disappointed with his behavior. He was rude and just trying to force his will. He does not care about customer, he just cares about himself and "any" way to make a huge commission. He lacks a minimum of education and how to treat customers (I do not mean he has to be like a servant to customers, no, do not get me wrong). The time with this financial agent was the worst. I am pretty sure this man will make some customers to never comeback to SUBARU OF PEMBROKE PINES (even if the salesperson was awesome). Jose Diaz More

This dealer is great. Management is always available to the clients and every representatives are always looking for ways to help you. Management is always available to the clients and every representatives are always looking for ways to help you. More

Very friendly and approachable. Was able to provide assistance and support. I would contact him again. Was able to provide assistance and support. I would contact him again. More

A vehicle is only as safe as its tires are reliable. Less than 2 months into driving our new 2024 Subaru Crosstrek, one of the tires failed catastrophically, blowing out on the interstate. While this Less than 2 months into driving our new 2024 Subaru Crosstrek, one of the tires failed catastrophically, blowing out on the interstate. While this dealership did acknowledge that there was no damage or debris found on the tire's driving surface, they also insisted we purchase a replacement tire despite emphasizing that such an incident was "unheard of". Leaving a review in case it is part of a larger trend of defective tires causing unnecessary risk and cost to drivers behind the wheel of a new Subaru. Update: After hearing back from the dealership, they were able to resolve my concerns. Thank you especially to Rosalie Marti, Service Manager, for stepping in. More

Most honest car salesman I have ever dealt with honestly. Thank you Fabien it was a pleasure to be a customer and anytime I need a car I know just who to call! PS I am in LOVE with my new Lexus :) Thank you Fabien it was a pleasure to be a customer and anytime I need a car I know just who to call! PS I am in LOVE with my new Lexus :) More

Be careful with Service Department and one of the Service advisor name JS TERRIBLE SERVICE ! advisor name JS TERRIBLE SERVICE ! More

My recent purchase at Subaru of Pembroke Pines exceeded all expectations, delivering a truly exceptional car-buying experience. From the start, Julio Campos, my product specialist, stood out with his frien all expectations, delivering a truly exceptional car-buying experience. From the start, Julio Campos, my product specialist, stood out with his friendly demeanor and wealth of information. He not only guided us through the process with a clear understanding of my needs but also conducted the best test drive I've had, showcasing the Subaru's remarkable All-Wheel-Drive capabilities that sealed the deal for my family. The dealership's commitment to fairness was evident in the transparent pricing and equitable trade-in process. I found the pricing to be reasonable, and the trade-in evaluation was conducted with fairness and integrity. Beyond the transaction, Subaru of Pembroke Pines demonstrated a commendable dedication to the community, being pet-friendly and actively supporting the Humane Society of Broward County. The seamless finance process, guided by Jaime Gaitan, further enhanced the overall experience, making our decision to join the Subaru family at Pembroke Pines a decision my family is very happy about. We are looking forward to all our future family trips! More

They are all sweet until they print your out the door price. Then they will insult your intelligence in writing. Price 10,000 over invoice. Not willing to come close to MSRP. Do your homework on Edmund price. Then they will insult your intelligence in writing. Price 10,000 over invoice. Not willing to come close to MSRP. Do your homework on Edmunds. Tomas made several rude comments. Did you know that there are 36 Subaru dealerships in Florida? More

The dealer has great inventory and knowledgeable staff to help you find the exact car you're looking for. They also are able to provide service without it taking forever like most dealers. help you find the exact car you're looking for. They also are able to provide service without it taking forever like most dealers. More