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Subaru of Pembroke Pines

Pembroke Pines, FL

4.5
2,025 Reviews
At Subaru of Pembroke Pines, we offer new Subaru cars in Pembroke Pines, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used car you have been searching for in Pembroke Pines. We proudly serve new and used car shoppers from all over the south Florida communities of Kendall, Fort Lauderdale, Miam, and Dade County. For years, our financial staff at Subaru of Pembroke Pines has offered expert advice for those seeking a great Subaru car loan or lease. Our service doesn't stop there. Pembroke Pines customers can come in and take advantage of our knowledgeable Subaru car repair technicians and a fully-stocked inventory of Subaru auto parts.
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16100 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 2,025 reviews

February 24, 2024

A vehicle is only as safe as its tires are reliable. Less than 2 months into driving our new 2024 Subaru Crosstrek, one of the tires failed catastrophically, blowing out on the interstate. While this More

by rem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Caballero
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Ross
Feb 27, 2024 -

Subaru of Pembroke Pines responded

We're glad to hear that Rosalie was able to address your concerns and provide a resolution. Your satisfaction is our priority, and we're committed to addressing any issues promptly. If you have any further questions or concerns, please don't hesitate to reach out. Thank you for bringing this matter to our attention, and we appreciate your continued support.

Mar 10, 2024 -

rem responded

Thanks again for reaching out -- I have updated my original review to reflect your solving this issue.

February 07, 2024

Most honest car salesman I have ever dealt with honestly. Thank you Fabien it was a pleasure to be a customer and anytime I need a car I know just who to call! PS I am in LOVE with my new Lexus :) More

by Chris/Laura R
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fabien Joseph
Feb 07, 2024 -

Subaru of Pembroke Pines responded

Chris and Laura, we're delighted to know that Fabien provided you with an honest and enjoyable car buying experience at Subaru of Pembroke Pines. Enjoy your new Lexus!

January 29, 2024

Be careful with Service Department and one of the Service advisor name JS TERRIBLE SERVICE ! More

by import-export
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Ladaga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Martin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Scott Mankin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jon Whitney
Feb 12, 2024 -

Subaru of Pembroke Pines responded

Would you consider sharing further details about your experience? I want to address your concerns, but I will need more information to do so. I look forward to hearing from you. Thank you, Rosalie Marti - Service Manager - 954-443-2500

January 05, 2024

My recent purchase at Subaru of Pembroke Pines exceeded all expectations, delivering a truly exceptional car-buying experience. From the start, Julio Campos, my product specialist, stood out with his frien More

by NicoleMarie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaime Gaitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Cesar Campos III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2024 -

Subaru of Pembroke Pines responded

NicoleMarie, we're delighted to know that Julio and Jaime made your car-buying experience exceptional at Subaru of Pembroke Pines. We appreciate the kind words about our commitment to fairness and community involvement. Enjoy all those future family trips in your new Subaru!

October 29, 2023

They are all sweet until they print your out the door price. Then they will insult your intelligence in writing. Price 10,000 over invoice. Not willing to come close to MSRP. Do your homework on Edmund More

by BlueSkies
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mike Kahuk
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tomas Umpierre
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Subaru of Pembroke Pines responded

We're sorry to read about your experience, and we apologize if you felt disrespected in any way. We strive for transparency with our pricing and it's clear that this wasn't reflected during your visit. Your feedback is important to us as we continually aim to improve the customer experience. If you'd like, please reach out so we can discuss this further. Thank you, Duane Massa - General Manager - (954) 443-2351

September 25, 2023

The dealer has great inventory and knowledgeable staff to help you find the exact car you're looking for. They also are able to provide service without it taking forever like most dealers. More

by imoya1887
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Caballero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Tocuyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2023 -

Subaru of Pembroke Pines responded

We're glad to know you found our inventory and staff at Subaru of Pembroke Pines helpful! We always aim for efficient service. Thanks for your positive feedback, we appreciate it!

September 17, 2023

I bought a pre certified used Subaru, the tires were supposed to be new,I just had to buy 4 new tires. The transmission went bad among several other problems. I am retaining a lawyer on these matters. N More

by anitaputesky
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Reinaldo Rivera
Sep 18, 2023 -

Subaru of Pembroke Pines responded

Anita, I'm really sorry to hear about your experience. It's important that our customers feel confident in their purchases, and it sounds like we've let you down here. We take claims of this nature very seriously and would appreciate the opportunity to discuss this further with you directly if possible. Please reach out at your earliest convenience so we can address these issues together. Thank you, Duane Massa - General Manager - (954) 443-2351

July 15, 2023

Kerry took all the anxiety of buying a new car away. He was very personable, and super knowledgeable of the Subaru features. He's called several times after taking the car home to make sure everything i More

by Chris Haupert
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kerry Barnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Subaru of Pembroke Pines responded

Hi Chris! Thank you so much for the kind words about Kerry at Subaru of Pembroke Pines. We're glad to hear that he went above and beyond to provide excellent service. Enjoy your new Subaru, and don't hesitate to reach out if you have any questions in the future!

June 10, 2023

Just my favorite experience that I've ever had buying a car. Alex went about and beyond to make our purchase easy, pressure free, and pleasant. He took the time to explain everything from Start to finish. More

by hsealey05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Caballero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Stampone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glenn Matin
Jun 12, 2023 -

Subaru of Pembroke Pines responded

Thank you for the review! We are so glad to hear that Alex delivered such a successful purchase experience. Drive safely in your new vehicle, and we hope to see you back again at Subaru of Pembroke Pines!

June 10, 2023

Alex was absolutely the best I could have asked for. Was there for everything I needed and went above and beyond in his service to us. Made the entire experience enjoyable and easy. Thank you so much! More

by kadensealey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Caballero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2023 -

Subaru of Pembroke Pines responded

Thank you for the review! We appreciate the kind feedback about Alex and hope to see you again at Subaru of Pembroke Pines. Safe travels!

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