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Subaru of Pembroke Pines

Pembroke Pines, FL

4.5
2,022 Reviews
At Subaru of Pembroke Pines, we offer new Subaru cars in Pembroke Pines, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used car you have been searching for in Pembroke Pines. We proudly serve new and used car shoppers from all over the south Florida communities of Kendall, Fort Lauderdale, Miam, and Dade County. For years, our financial staff at Subaru of Pembroke Pines has offered expert advice for those seeking a great Subaru car loan or lease. Our service doesn't stop there. Pembroke Pines customers can come in and take advantage of our knowledgeable Subaru car repair technicians and a fully-stocked inventory of Subaru auto parts.
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16100 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 2,022 reviews

December 28, 2020

Poor Customer Service. It is the third time I lease or purchase a car, we couldn’t get a good deal on the car we wanted so we decided to buy our lease, when that happened they changed completely, the Fina More

by pattyv71
Recommend Dealer
No
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Carlos Morales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tomas Umpierre
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2020 -

Subaru of Pembroke Pines responded

I understand that we weren't able to come to an agreement on the New Crosstrek and that's why it was in your best interest to buyout your current lease. The Business Manager knew you were in a rush and that's why he gave the paperwork to Tommy, the Salesman, to have you sign. If you would like to come back in, we would be willing to go over all your paperwork and answer any questions you may have. If you have any questions, feel free to call me directly, Duane Massa General Sales Manager Direct: 954-443-2351

Dec 29, 2020 -

pattyv71 responded

You just believe what they say, I was not in a rush, he told me it would take 10 minutes and it took hour and a half. This is not my first time there and I love Subaru. Your staff did wrong and I feel sad for that. They got upset and I could see it when they came with the offer for my loan and I had a better one with my Credit Union. I am a good customer, I already bought 13 cars with Rick Case, man just don’t like it when a woman is prepared or knows a little more. I am disappointed at them. But I understand if you want to believe them.

December 25, 2020

Joe from Service was excellent in providing us with what our Forester needed and didn’t tack on unnecessary jobs. Knowledge and professional we’d recommend seeing him. More

by Ngonz034
Recommend Dealer
Yes
Employees Worked With
Joe Salerno
December 24, 2020

The whole experience was atypical of what you expect when going to buy a car. Our salesman Jorge was as honest and pleasant as it gets and the transparency and goodwill of everyone involved in dealing with More

by isackm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy Font
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Tocuyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2020

I bought a certified pre-owned Impreza and the experience was as ideal as you could hope for. Jorge was my salesman and Leah was the lady that explained/handled my financing. I don't remember the name of More

by Tigh
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Tocuyo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leah
December 23, 2020

The service manager was very polite, helpful, and courteous. The service was done promptly. My only complaint would be that when I called to make the appointment the lady said that they had nothing a More

by omirta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
December 23, 2020

Jaime (I forget his last name) was the person who initially approached me for servicing the rack installation for our Ascent Touring 2021. He was friendly and accommodating. He apologized that the Se More

by HMOHAM7269
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Caballero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Cesar Campos III
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 22, 2020

The car we were looking for wasn’t there but they helped us find another one that we were happy with. They gave us a great price on it. everyone was very nice and helpful. More

by jmp426
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Gaitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raul Maranon
December 22, 2020

Professional, prompt and courteous. Jaime Garcia treated us really well. We love our Ascent and are now Subaru of Pembroke Pines customers for life. Thank you. More

by Percy Garcia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
December 20, 2020

Sales and finance dept worked hard to craft a deal we could afford. We are grateful for their patience, professionalism, and courtesy. Service dept A-one More

by leaf009
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Kahuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Gaitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 19, 2020

From the start, Andres listened, and was super patient and accommodating. He thoroughly explained everything! We had such a great experience that we bought 2 new cars! More

by ttrabosh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Igor Aranovskiy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andres Gomez, Jeffrey Felder
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