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Subaru of Pembroke Pines

Pembroke Pines, FL

4.5
2,029 Reviews
At Subaru of Pembroke Pines, we offer new Subaru cars in Pembroke Pines, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used car you have been searching for in Pembroke Pines. We proudly serve new and used car shoppers from all over the south Florida communities of Kendall, Fort Lauderdale, Miam, and Dade County. For years, our financial staff at Subaru of Pembroke Pines has offered expert advice for those seeking a great Subaru car loan or lease. Our service doesn't stop there. Pembroke Pines customers can come in and take advantage of our knowledgeable Subaru car repair technicians and a fully-stocked inventory of Subaru auto parts.
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16100 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 2,029 reviews

July 10, 2024

Very disappointed with the integrity of your service department (Brittany) and customer service ( Randy) to resolve a simple issue. My wife and I purchased a Subaru Outback from your dealership and wer More

by Wsg137
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Brittany (Service). Randy (Customer Service)
Jul 16, 2024 -

Subaru of Pembroke Pines responded

I'm sorry to hear about your experience with our service department and customer service team. We strive to honor all promises made, and it's disappointing that we fell short here. Please reach out directly so we can resolve this issue for you as soon as possible. Thank you, Rosalie Marti - Service Manager - 954-443-2500

June 28, 2024

In my little experience in this beautiful country, he is one of the most complete sellers, attentive, he offers good service to his clients, he is always there to help for me, he is the best I have ever met More

by yandrydc92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Duane Massa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Caballero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donna Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leah Oren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2024 -

Subaru of Pembroke Pines responded

Thank you for your wonderful feedback! We're delighted to hear that Cowboy provided such excellent service at Subaru of Pembroke Pines. We appreciate your kind words and support!

June 08, 2024

I want to thank Alex for a seamlessly smooth transaction! From my initial phone call to him two days ago, to setting up an appointment, to the test drive and then finalizing the numbers, Alex made the whole More

by GregN
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jaime Gaitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Caballero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Gomez, Insurance Rep
Jun 10, 2024 -

Subaru of Pembroke Pines responded

Greg, we're delighted to hear that Alex and the team made your experience at Subaru of Pembroke Pines so smooth and enjoyable. Thanks for sharing your positive feedback!

May 14, 2024

I had the pleasure of working with Alex Caballero last week to purchase my new 2024 Subaru Forester from Subaru of Pembroke Pines. Alex is a top notch professional who knows his product and will provide More

by GJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Caballero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Stampone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2024 -

Subaru of Pembroke Pines responded

It's great to know that Alex provided you with such a positive experience at Subaru of Pembroke Pines. We appreciate your recommendation and hope you're enjoying the ride in your new 2024 Forester!

May 02, 2024

Alex from great to work with from the start! He knew the product, he knew the process, and he made it easy to do complete the sale. My mom who is older couldn’t make the 1hr drive so we did More

by mej0707
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Caballero
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Subaru of Pembroke Pines responded

We're so glad to know that Alex and our team at Subaru of Pembroke Pines were able to make your car buying experience smooth and convenient for you and your mom. It's great that everything could be done digitally for you! Thanks for the recommendation, we appreciate it a lot!

April 29, 2024

I bought a Subaru Forester at this Pembroke Pines location. This is my second time buying a car at this location. What excellent customer service! Especially Kerry in your sales department. More

by condeblonde53
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kerry
Apr 29, 2024 -

Subaru of Pembroke Pines responded

We're so glad to know you had a great experience with us at Subaru of Pembroke Pines, especially with Kerry! We appreciate your loyalty and hope you enjoy driving your new Subaru Forester. Safe travels!

April 24, 2024

Best experience leasing a car at Lexus! I would 100% recommend Alain he goes above and beyond to help you! Thank you again More

by Kjoseph
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alain Louis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Subaru of Pembroke Pines responded

We're delighted to know you had a great leasing experience with Alain at Subaru of Pembroke Pines! Thanks for your recommendation and support.

April 09, 2024

Julio Campos has been an excellent advisor. He was very patient answering all my questions, giving me all my options that were available to me, when the time came to make a decision about my ve More

by Gabrielalennox
Recommend Dealer
Yes
Employees Worked With
Julio Cesar Campos III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Subaru of Pembroke Pines responded

It's fantastic to know that Julio provided you with such a great experience at Subaru of Pembroke Pines and answered all your questions. We appreciate your recommendation and are here for any future sales or services! Safe travels ahead!

April 09, 2024

Alex Caballero exhibited total professional service to my husband and I throughout our entire visit. More

by Porchita-CX30
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaime Gaitan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Caballero
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2024 -

Subaru of Pembroke Pines responded

We are so glad that Alex did a great job of helping you navigate through the sales process here at Subaru of Pembroke Pines! Thanks for sharing your positive feedback, we'll be sure to pass it along!

April 07, 2024

I went to buy a used subaru outback and it wasn't a good experience at all. First the used certified car was in rough shape. I would not think that it would be certified at all. After looking at that, I More

by rick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Donna Osborne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2024 -

Subaru of Pembroke Pines responded

Rick, I'm sorry to hear about your experience. We strive for transparency and fairness in all our dealings, so it's concerning to see that we've fallen short of these expectations during your visit. It seems there may have been some miscommunication or misunderstanding regarding the trade-in value and financing terms - this is something we'd like to address directly with you if possible. Please reach out at a time convenient for you so we can work towards resolving any issues together. Thank you, Duane Massa - General Manager - (954) 443-2351