Subaru of Pembroke Pines

Jaime Garcia. Excellent Service However, the service of the Mr Edwin Sales deparment is very bad. I understood and  verified when I signed the Lease with the seller that the maintena However, the service of the Mr Edwin Sales deparment is very bad. I understood and  verified when I signed the Lease with the seller that the maintenance of the tires was included in my monthly payment.  Yesterday I tried explain  to Mr Edwin about my surprise and he  behaved in a rude way . His behavior is unacceptable More

Great service Excelent service , very pleasant team, always ready to go the extra mile to please a costumer ! I would recomend it to all my friends and family ! Excelent service , very pleasant team, always ready to go the extra mile to please a costumer ! I would recomend it to all my friends and family ! More

Excellent staff and wonderful service I did my car maintenance recommended by my service advisor Jaime. He is an excellent advisor, he has the knowledge and the skills to to do a wonderfu I did my car maintenance recommended by my service advisor Jaime. He is an excellent advisor, he has the knowledge and the skills to to do a wonderful work, he is amazing. More

Excellent buying experience Great sales staff. The entire team was great! Aldo took us through the process and made every effort to ensure a great, easy process. He also knew whe Great sales staff. The entire team was great! Aldo took us through the process and made every effort to ensure a great, easy process. He also knew when and how to bring in management. They worked very hard to solve are needs and wants . Needless to say they succeeded due to excellent teamwork! Thanks to all More

Awesome Experience! Just purchased a 2018 Subaru Outback Touring model last month from Juan Carlos Morales from Subaru of Pembroke Pines. JC was extremely helpful and pro Just purchased a 2018 Subaru Outback Touring model last month from Juan Carlos Morales from Subaru of Pembroke Pines. JC was extremely helpful and professional, explained the whole process and discussed all the different leases and incentives available. My intention was to buy a used 2017 Outback with 26K miles, but he was able to get me in a 2018 brand new model for a couple grand more, making the difference in my payments a month were minimally more. Because we bought brand new, we were able to pick the exact color combo and options we wanted and he had the car delivered in three weeks from the factory Indiana. Also, he included a set of touring crossbars, all weather mats and tinted windows to sweeten the deal. And finally to top it off, he filled the Outback with a full tank of gas and my wife's Ford Expedition with a 35 gallon tank up as well. This was my first time purchasing a car brand new, as I have always bought used due to the instant depreciation all cars have as soon as they are driven off the lot. But with the incentives available, JC made it work and my wife and I are very happy with the experience and deal we were able to get. We are definitely happy Subaru customers now! More

Salesman with knowledge I usually ran away from car dealer where the salesman tryies to make so much pressure for me to buy a car. At Subaru I felt good. I did not feel press I usually ran away from car dealer where the salesman tryies to make so much pressure for me to buy a car. At Subaru I felt good. I did not feel pressured I felt well advised. I did more research for about two weeks and found out the salesman was right. More

Purchase 2018 Subaru Outback The sales person was extremely knowledgeable of the vehicle. He answered all my questions in a very professional manner. I have purchased several knew The sales person was extremely knowledgeable of the vehicle. He answered all my questions in a very professional manner. I have purchased several knew automobiles in the past and this was by far the easiest and most pleasant transaction I have ever experienced. More

Best buying experience Good Afternoon, We just recently purchased a 2018 Subaru Forester from Mr. Juan Carlos (JC). He was extremely professional, well versed on the brand Good Afternoon, We just recently purchased a 2018 Subaru Forester from Mr. Juan Carlos (JC). He was extremely professional, well versed on the brand, and made a concerted effort to put the best possible deal together for our family. Our buying experience was low stress and highly efficient!!! I would absolutely recommend your dealership and JC to family and friends!!! Thank you More

Incomplete Bought a pre-owned car on a Friday. Brought it for service on Monday since the horn wasn’t working. The kept the car for 8 days, had me a rental ( the Bought a pre-owned car on a Friday. Brought it for service on Monday since the horn wasn’t working. The kept the car for 8 days, had me a rental ( they told me it was going to be totally free since the reason of the service was a safety issue). Enterprice charged me an amount of money that they weren’t supposed to, Subaru service manager said they were going to refund the money back, after been at the dealer for several times, and they’ve kept back and foward saying that in a few days I should see the money back in the account, since they ended up talking to the Enterprice manager, long story short, it’s been more than one month and still no refund for what THEY SAID SINCE THE BEGGINING “WE WILL TAKE CARE OF EVERYTHING FOR YOU, SINCE IS OUR RESPONSABILITY”. More

disorganized & very poor time estimation If you plan on going make sure you give yourself ample time beyond what they tell you. I received a notice for a recall and booked my appt online. I r If you plan on going make sure you give yourself ample time beyond what they tell you. I received a notice for a recall and booked my appt online. I received 3 confirmations (phone link, text, email). I called to ask a question and was told they couldn't do the recall on Saturday because it takes 5 hours. I had to reschedule. On the day of my appt the the guy told me it only takes about 2 hours. He kept reassuring me. 4 1/2 hours later I called and was placed on hold for over 7 minutes so I hung up. Then I got a text saying my car was ready. EVERYTIME I go I spend hours there beyond their estimated time. I also called 3 times this past year about the Takata airbag recall (I received 3 notices) and they kept telling me there was no recall on my car, but my car was on the national registry. They really need to get their act together! More