Subaru of Little Rock

Great Mark was both knowledgeable and friendly also very helpful. . Everything went as we agreed. thank you love my outback would buy from you again. Mark was both knowledgeable and friendly also very helpful. . Everything went as we agreed. thank you love my outback would buy from you again. thank you Greg More

Everything is great We have never owned a Subaru before, and everything from sales to service has been great since our purchase about 6-7 months ago. We were given a go We have never owned a Subaru before, and everything from sales to service has been great since our purchase about 6-7 months ago. We were given a good trade in value and did not at all feel pressured. Since the purchase we have visited the service department twice for scheduled maintenance, and neither time did it take even one hour, and that was without an appointment (granted, both times I arrived early, but that still amazes me). Everyone there treats us wonderfully. More

Very poor communication This was out worst car buying experience by far. On Monday we signed off on our new Outback. We love the vehicle and are very pleased with our cho This was out worst car buying experience by far. On Monday we signed off on our new Outback. We love the vehicle and are very pleased with our choice. We got home and did a look over and noticed a ding on the passenger side. We decided to call them the next morning to see about getting it repaired. My husband also had been told that the service contract (extended warranty) was a good deal. After discussing it, we decided that for us it was not such a good deal. My husband called on Tuesday morning and asked to have the service contract removed and about the ding in the passenger door. He was told by Scotty that the service contract would be removed on the back end of the loan. In other words, we would pay for the service contract with interest and have it reimbursed after the loan was paid. They offered to try to "smooth out" the ding. We felt like this was unacceptable and we tried to return the vehicle and were basically bullied into keeping the vehicle with the threat of turning us over to the credit agency as a repossession. Arkansas does not have a 3-day hold on the contract and it is up to the dealer to give the 3-day grace, which it turns out Subaru of Little Rock does not abide by. We are now being told the service contract will drop off after a month. We will never purchase anything from them again and will definitely be going elsewhere to purchase a Subaru at the end of our contract. More

Exceptional Experience Subaru of LR made buying our new Accent easy! Not only did we get a great deal, the process was easy and quick. Landon, Corey, and everyone else treat Subaru of LR made buying our new Accent easy! Not only did we get a great deal, the process was easy and quick. Landon, Corey, and everyone else treated us with respect and kindness. We will definitely be back! More

Excellence in Service Department Wonderful service with a great waiting area! The dealership provides snacks and drinks while your car is being serviced.Their service department is ve Wonderful service with a great waiting area! The dealership provides snacks and drinks while your car is being serviced.Their service department is very clean and provides excellent service. More

Honest, no-pressure, "straight-shooting" sales staff We bought our first Subaru Forester in June 2018 from a dealer in Albuquerque, NM. Within one month the advanced safety features on that car literall We bought our first Subaru Forester in June 2018 from a dealer in Albuquerque, NM. Within one month the advanced safety features on that car literally saved my wife's life! (long story, but the car automatically avoided an impending fatal collision caused by an idiot in front of my wife. The car automatically brought the speed from 77 to 0 smooth as glass, with inches to spare -- no collision at all, no air bags deployed!) We were so amazed by that technology that we decided to sell our other cars and drive nothing but Subaru Foresters from now on. Well I searched the entire nation looking for someone who would make me a decent deal on a 2019 Subaru Forester, with no B.S., no high-pressure sales pitches, and easy on the "up sell" pitches. (I tried reaching the same Albuquerque dealer where we bought our 2018 model, but I could not even get through their voice mail system. I left several Internet messages on their website, but no one ever replied to those messages!) So I continued my search for a more responsive dealer over the Internet from coast-to-coast. We are picky about what color we wanted (either Blue or White) and we were only interested in the "Premium" trim line -- no other models. I started shopping seriously in July 2019 and it took weeks of Internet comparisons to winnow the dealer list down to a handful of "maybe" honest, reliable dealers. But Subaru was just starting to release the 2019 models, and none of these dealers had much stock to test drive. Then one day I got a call from Subaru of Little Rock, they were willing to discount $1,000 off the MSRP for Internet Buyers from out of state. Now that was interesting! And they just happened to have a blue 2019 "Premium" model on the lot. I was assigned to Mark Whittle as my primary salesmen. Mark and I communicated by text messages and a few phone calls before I flew out to LIT for the test drive on 10/01/2018. Mark was always very responsive to my text questions and consistently proved to be a very honest, "straight shooter". I took an Uber ride straight from the airport to the dealership, and when I stepped inside the showroom, I phoned Mark Whittle to let him know I had arrived. On the phone he said, "Glad you made it! Look over to your right on that table and you will find the keys to your vehicle. Go take it for a spin and come tell me what you think." Wow! Talk about efficiency and trust! I loved that! I grabbed the keys, walked out to the only blue Subaru on the lot, walked around it admiring the beautiful design, snapped a few photos for my wife back in New Mexico, then started it up and let Google Maps navigate me to the nearest freeway. I tested the seats for comfort, the dashboard controls for ease of use, the engine for power in passing big rigs on the right, the "EyeSight" adaptive cruise control, and the turning radius after I got off the freeway. Since we already owned a 2018 Forester, all I had to do was compare the two. What is better? What is worse? Will this car work for us? Would both my wife and myself be comfortable driving this new, re-designed model? My test drive did not take long. I returned the car to the lot with only 6 miles on the odometer -- all put there by me. Our decision? Yes!, if Subaru of Little Rock will give us the $1,000 Internet Buyer discount, and if Mark Whittle continues to be the low-pressure, straight shooter I believe him to be: I will buy this car today. I went back inside, and everything went perfectly. i can't say enough good things about Mark Whittle. They even let me leave the care on their lot for three weeks at no cost so I could arrange for my wife to travel out to Little Rock with me where we shared the driving back to Las Cruces (much cheaper than having it trailered 991 miles). I did buy the Simoniz GlassCoat with lifetime upholstery warranty upgrade because 1) I hate waxing cars by hand, and 2) we have a new puppy, and I wanted the peace of mind knowing that I could repair any damage that puppy might do to the new car at minimal expense. I also bough the STARLINK Safety and Security upgrade that helps keep you and your Subaru safe whether you're in your vehicle, at your computer, or on your mobile device. Safety and Security services include Automatic Collision Notification, Enhanced Roadside Assistance, Stolen Vehicle Recovery, and the added convenience of Remote Service. (I use that "Remote Service" when I'm downstairs in bed, and don't remember whether I locked the Subaru or not. Instead of getting out of bed and going upstairs to check -- I just grab my mobile phone from the side of my bed and lock the Subaru remotely!) Throughout the entire process I felt ZERO sales pressure from Mark Whittle, nothing but total honesty. He is banking major "good karma" points for his next life. :-) I highly recommend Subaru of Little Rock in General and Mark Whittle in particular! More

Terrible Experience! BEWARE!!! BEWARE!!!! I called this dealership the see if they had a new Ascent Touring in stock. They told me that they had just what I was looking for. That a BEWARE!!!! I called this dealership the see if they had a new Ascent Touring in stock. They told me that they had just what I was looking for. That a customer ordered one but backed out when it came in. We went over all the numbers and I had my bank approve the money. When we were down to the last part of the deal, they told me that they was not going to sell the car because the person that backed out was going to purchase the car. The person that backed out initially should have been told that there was a deal working on it currently because they gave up their first to purchase rights. Instead they tossed me to the side like I didn’t matter. Even after I did all the work to arrange everything to buy it. BUY FROM A DEALER THAT CARES ABOUT YOU! This is not that dealer! More

Excellent experience at Subaru of Little rock This was the second car in two years I bought from Justin at Subaru. Both my Outback and Legacy purchases were handled in an efficient, friendly and p This was the second car in two years I bought from Justin at Subaru. Both my Outback and Legacy purchases were handled in an efficient, friendly and professional manner. Staff support was great. We love both our new Subarus. More

Worst buying experience I was so excited to use a dealership in LR. After much research I chose SUBARU. While I “liked” my salesperson, it was an overall HORRIBLE buying expe I was so excited to use a dealership in LR. After much research I chose SUBARU. While I “liked” my salesperson, it was an overall HORRIBLE buying experience, and I have purchased many vehicles in my 44 years. I will drive all the way to Fayetteville next time. Each employee I had to work with were like children. I had to remind them of every detail over and over and I’ve since discovered my vehicle gets FAR below the mpg (23 hwy on Forester). I’m at a loss and very frustrated to the point of tears. Signed...(Retired police officer) More

Top Notch We are new 'Village People' (Hot Springs Village) and so glad to have SLR close by. The dealership lives up to the claim, "feel the love". Owning a Su We are new 'Village People' (Hot Springs Village) and so glad to have SLR close by. The dealership lives up to the claim, "feel the love". Owning a Subaru has been a pleasant experience and SLR continues the tradition. More