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Subaru of Little Rock
Little Rock , AR
111 Reviews
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111 Reviews of Subaru of Little Rock
October 20, 2016
Easy and quick. Easy to deal with, and had the best price! The process was quick and easy. Recommend everyone to make this a stop when buying a new vehicle. Easy to deal with, and had the best price! The process was quick and easy. Recommend everyone to make this a stop when buying a new vehicle. More
by Jona
Employees Worked With
Sales team
October 03, 2016
Terse and misleading, beware buying wholesale I contacted this dealership through their website about an outback for sale. Will Jennings responded without a name and told me the best way to contac I contacted this dealership through their website about an outback for sale. Will Jennings responded without a name and told me the best way to contact him is through his cell phone. He did not answer any of my questions. I emailed him again about a few more questions and only received a response of "everything is negotiable", still no answers or a name. I finally get a response that is just the name, Will Jennings. I then email again saying I'll be by today and to please try and answer my questions before I come by and waste time. I then get a response back that he just found out from the service department that it needs a new engine. This car was listed for at least a week and a half before they decided to find out that it needed a new engine and that they weren't selling the car anymore. The engine problem is not mentioned anywhere on their site or other sites. A car needing a new engine should be fairly obvious and how they didn't notice this is beyond me. Basically, they don't know what they are selling and don't like being bothered by potential customers. This is a used Subaru from a Subaru dealership... Update: I had a number of emails with Cecil after seeing the price dropped $1000 a day after they found out that the engine was bad. There still was no mention of the engine in the ad. One email was particularly interesting though. He told me that a salesperson wanted to buy it for themselves and had already shaken hands, but when they gave it a second review they found out it needed a new engine. Basically it took them twice to find out that something major was wrong at the least. Hopefully they would treat customers the same as their own. More
by Carguy72207
Employees Worked With
Will Jennings, Cecil Turner (E-Commerce Director)
September 23, 2016
Disappointed and Upset My wife and I found a used Hyundai Elantra that had the specs that we wanted. I called and set up an appointment to test drive the car. I called Lando My wife and I found a used Hyundai Elantra that had the specs that we wanted. I called and set up an appointment to test drive the car. I called Landon an hour before my arrival to make sure the car was ready for a test drive. He let me know it was ready for a test drive. I drove an hour to the dealership for the test drive. When I arrived to dealership, I was informed that I wouldn't be able to test drive the car because it was in the shop for an inspection. Strike #1. So I drove a whole hour to the dealership and couldn't do the test drive. I was only able to walk around the car and sit in it. Landon asked me if I could come back in the afternoon. I said I couldn't, that is why I had the morning test drive appointment. I said I would have to come back the next day for a test drive. The next day, I received a call from Dallon letting me know the car had been sold. Strike #2. Sorry folks, but I don't like the treatment I received from this dealership. Please be up front and let me know that the car wasn't available in the first place. They dropped the ball on a test drive. I let Dallon know that I expect better customer service and that they need to go over the top with customer service to win me as a customer. I am most likely not going to do business or potential business with this dealership again. What a waste of time and energy. I will take my business elsewhere with people who know something about the "Golden Rule." Strike #3, you're OUT!!! More
by Brandon Jennings
Employees Worked With
Landon
July 01, 2016
They don't keep their.word I recently bought a used car this dealer, landen Montgomery was the salesman, I have ask for a spare set of keys, he.told me he contact the previous I recently bought a used car this dealer, landen Montgomery was the salesman, I have ask for a spare set of keys, he.told me he contact the previous owner,as I picked up my car they told me that the trunk was being vacuumed out ,no biggie I can wait ,as hour or so later the car appears going thru the car wash,aast that time I didn't check the trunk I waited until I got home,opened the trunk the leaves that was supposed to be vacuumed out was still there, but the amp was gone,I called landen the next day he said he would look into it, have yet to hear from him or anyone else from this dealership. I hate a thief or lier ,I got both from this dealership, don't do business with these people, remember your only as good as your word,that starts from the top down. More
by jammer773
Employees Worked With
landen Montgomery
March 30, 2016
Can not get Service department too busy to talk on the phone to schedule oil change. Left name and number yesterday, but still they have not called back today. Service department too busy to talk on the phone to schedule oil change. Left name and number yesterday, but still they have not called back today. Called again today but they are still too busy to talk on the phone to make appointment for oil change. Will try back next week. Very disappointed. More
by Forester15
Employees Worked With
operator for Subaru
March 19, 2016
Best Subaru Dealer I recently bought a new Crosstrek from Subaru of Little Rock. I had visited the location in Memphis and they were your stereotypical "car salesmen" ( I recently bought a new Crosstrek from Subaru of Little Rock. I had visited the location in Memphis and they were your stereotypical "car salesmen" (e.g. arrogant, rude and slick). After speaking with Ricky in Little Rock, I knew I had found the right location. He was easy to work with and found exactly what I was look for. Although this location is 3.5 hours from my home, it was well worth the extra time spent traveling to pick up my new Subaru. The entire staff was friendly and I would gladly purchase more vehicles from them. Ricky and his team were exactly what I expect of Subaru employee's when buying their brand; professional, friendly, and courteous. Subaru could not ask for a better employee to represent them. Thanks Ricky, I appreciated everything you did. More
by Happy Subaru Owner
Employees Worked With
Ricky G.
August 11, 2015
Professional courteous fun Myk was friendly, attentive and patient. He knew the vehicle very well. The whole staff was pleasant and easy to work with. I got a great deal on a gr Myk was friendly, attentive and patient. He knew the vehicle very well. The whole staff was pleasant and easy to work with. I got a great deal on a great car and I'm looking forward to my next purchase! More
by AWD15
Employees Worked With
Myk
August 11, 2015
We just bought our second new Subaru from this dealership. Just bought my second new Subaru from Little Rock Subaru. Landon Montgomery was Excellent helping us. We love our new Outback. Our insurance even went Just bought my second new Subaru from Little Rock Subaru. Landon Montgomery was Excellent helping us. We love our new Outback. Our insurance even went down due to all the safety features. More
by sk wolcott
Employees Worked With
Landon Montgomery
July 26, 2015
Excellent experience Everyone was helpful and courteous. They had the car I wanted at a good price. Financing with Lorien was easy, too. Myk did a great job showing all Everyone was helpful and courteous. They had the car I wanted at a good price. Financing with Lorien was easy, too. Myk did a great job showing all the features and connecting my phone. More
by Lluthor66
Employees Worked With
Myk Sakevicius and Lorien Steingisser
July 06, 2015
First Subaru Needing an AWD vehicle, I have reviewed many and opted to choose Subaru both from online reviews and from word of mouth recommendations. I chose the Needing an AWD vehicle, I have reviewed many and opted to choose Subaru both from online reviews and from word of mouth recommendations. I chose the Crosstrek. To date the vehicle has not disappointed me. Although I have yet to take it out in snow/ice since it's the middle of Summer, I will say that the stability in even wet weather shows great promise. Although the vehicle will likely serve me well, I was also blown away by the sales staff (most notably Mr. Spencer Davies). Mr. Davies not only took a considerable amount of time asking me what I wanted out of the vehicle to help narrow my selection choice, but also once the vehicle of choice was identified he spent a considerable amount of time showing me the features inside and out. After working with him, I felt like I almost did not need the owner's manual. I was also blown away by the follow up calls (more than one) by Mr. Davies after the fact to make sure that I was content with my purchase. If that were not enough, I was also blown away by the fact that the price I paid for the vehicle was less than what I expected to pay. There was no need to haggle and again I feel that Mr. Davies shot me straight. With the service and follow up that I received, I now understand why people fall in love with the Subaru company. I appreciate all the work and a special thanks to Mr. Spencer Davies. More
by Pawel
Employees Worked With
Mr. Spencer Davies -> WOULD HIGHLY RECOMMEND WORKING WITH HIM
