Subaru of Las Vegas

First impressions are lasting and Subaru Las Vegas does not disappoint. In addition to being graciously welcomed, we appreciated this no haggling experience...the website was terrific and basically, we kne not disappoint. In addition to being graciously welcomed, we appreciated this no haggling experience...the website was terrific and basically, we knew what we'd have to pay for the features we wanted. All staff were friendly and anxious to meet any need we might have, including introducing us to a well appointed beverage/snack area. We'd especially like to thank Hamid, the best sales rep we've ever had in 50 years of purchasing autos, who anticipated every question we had, explained thoroughly, concisely, and knowledgeably, and returned our phone calls promptly. His intro tutorial on using our new vehicle was simply outstanding! Thank You, Subaru! More

By far the best customer service and the best experience ever buying a new car. Very fast and professionally done with class. Felt like I was buying a Mercedes. ever buying a new car. Very fast and professionally done with class. Felt like I was buying a Mercedes. More

Allan is the man, he made the whole purchase experience very smooth and kept me updated the entire time the car was being built. This is my first Subaru and as long as the car performs well (which I'm sure very smooth and kept me updated the entire time the car was being built. This is my first Subaru and as long as the car performs well (which I'm sure it will) Allan made me a customer for life! More

To say we’re ecstatic is an understatement. Through the years, we’ve bought a number of cars. Hands down, best experience of them all. From the onset, there was no pressure. After finally selec Through the years, we’ve bought a number of cars. Hands down, best experience of them all. From the onset, there was no pressure. After finally selecting the car, there was no pressure to chose the best features, options, and other packages. None. We’re still shocked. Once our new car arrived, the orientation was unlike any other. You’d think we bought a $100,000+ luxury vehicle with the way Mark Durmiendo and team walked us through the cars features, especially ones related to safety. We’re so happy. We will be back for ALL our service needs …. And our next car. Thank you, thank you, thank you!!!! More

Mark D. was excellent at dealing with me. I got a fair offer right off the bat, no haggling or wheeling and dealing. The trade in went very easy, and once we worked out our individual schedules. I was abl offer right off the bat, no haggling or wheeling and dealing. The trade in went very easy, and once we worked out our individual schedules. I was able to pick up my new car in 5 days after first speaking with him. Excellent experience! More

Amanda was my service advisor and she was very friendly and easy to talk to. She explained everything that needed to be done to which I understood. Carmine the manager came by to check on me and everyone e and easy to talk to. She explained everything that needed to be done to which I understood. Carmine the manager came by to check on me and everyone else. Very attentive to his clients and employees. Great to see a manager running around instead of just sitting around in their office. Russell the other service manager I think, also came by to check if everything was good and gave advice on a car part and other options. I really like the team I was working with. Awesome service. More

Mark and everyone who helped out were absolutely amazing. I was alone and did not feel intimidated and it was a no pressure buying experience. I was in and out of there with my new ride in under 2.5 hours. I I was alone and did not feel intimidated and it was a no pressure buying experience. I was in and out of there with my new ride in under 2.5 hours. I love it! Highly recommend this Subaru dealership. More

We worked with Justin Morgan at Subaru Las Vegas. From the start, he was upfront about their sales process and was very easy to talk to. He knew the answers to all of our questions and responded to our in the start, he was upfront about their sales process and was very easy to talk to. He knew the answers to all of our questions and responded to our inquiries even during off hours. Everyone at the dealership was friendly and not overbearing. No pressure sales here. I left the dealership and literally told my husband that that was the best dealership/car salesperson experience we have ever had. More

This dealership has by far the worst service department I have ever seen. My car was having transmission issues and after talking with Subaru of America I was informed I would be getting a new transmission. have ever seen. My car was having transmission issues and after talking with Subaru of America I was informed I would be getting a new transmission. This dealership not only refused to contact Subaru of America on my behalf to make sure the repairs were correct they repaired my existing transmission and did not replace it. 6 months later I was informed my car was ready and I went to the dealership and signed my car out, the repaired transmission did not shift into fifth or sixth and my car was so dirty I could not drive with the windows up. After returning to the dealership and telling them I was to be given a new transmission the service manager told me I was crazy, he said Subaru would never sign off on a new transmission in my car. A week later I was told my car was ready and after picking it up I found a few issues with the car like the fact that third and fourth only engaged 50% of the time which made it almost undrivable, I gave the car back to the dealership and ask them to give me a supervisors phone number and a new loaner car but they refused both. I only received these two things after going to the sales department and demanding them both, Jen the sales manager is one of the best people on the lot and not only listen to my issues but corrected them quickly and with a smile on her face. Russ and Morgan, The service managers, did nothing but tell me my broken transmission was fine and try to get me out of the dealership as quickly as possible without giving me any new information. After 7 months of waiting for my car to be repaired and Findlay Subaru of Las Vegas committing fraud a new transmission was finally placed in the car and all the issues were fixed. When I picked up the car my service advisor was not on the lot and an advisor I had never met handed the keys back to me. When I went to my car the key fob would not unlock the car so I returned inside and voiced the issue but the service advisor managed to get the car unlocked and sent me home without ever telling me the key might have a dead battery. Here we stand seven months later in a parking lot at 6 PM in 58° weather and my car won’t unlock or turn on, the only thing that works is the antitheft alarm that will not turn off since I cannot do anything to stop it with a dead key fob. This dealership has by far the worst service department I have ever seen and I would suggest going to any mechanics shop other than Findlay Subaru of Las Vegas. This is a one star review because there is not a way to give them negative stars. More