Subaru of Kings Automall

DON'T EVEN THINK ABOUT IT I got my first ever car at Subaru of KA and told my salesman Cody Helton that the ONLY way I would buy this car (a manual) was that the CLUTCH WOULD B I got my first ever car at Subaru of KA and told my salesman Cody Helton that the ONLY way I would buy this car (a manual) was that the CLUTCH WOULD BE COVERED under the warranty I was purchasing. I told him I wanted whatever warranty covered my clutch because I don't know how the owner before me handled it. A couple months after I bought it, my clutch started to slip. I called and spoke with the finance (who obviously didn't know what she was doing) to try to have her pull up my account. She told me that my clutch was not covered. This was my first experience at my car dealer, so I had no idea what I was doing, and my cosigner (my grandmother) was the only person allowed in the finance office with me, not my fiancee who deals in finance and would've been able to catch them ripping me off, so when I confronted my salesman about it, I was given the run around and was finally told "I never said that" by my salesman. That was my ONLY condition to buying the car, and I was assured that it would be covered. Now, my clutch is out, my brakes (which also wasn't covered under the extended warranty that I was lied to about) and my tires all need replaced less than a year later. Do not, I repeat DO NOT PURCHASE FROM SUBARU OF KINGS AUTO. TURN AROUND AND RUN. More

Good People to work with Darryll Russell's team of professionals have been extremely helpful in understanding the technical aspects of my stereo system, vehicle's safety featu Darryll Russell's team of professionals have been extremely helpful in understanding the technical aspects of my stereo system, vehicle's safety features, and maintenance records. More

A very pleasant experience I put off buying a new car for over a year, mainly because I can't stand the games that are common with some dealerships. But from the moment we arri I put off buying a new car for over a year, mainly because I can't stand the games that are common with some dealerships. But from the moment we arrived on the lot, the whole experience was completely awesome. We found a car we liked, took a test drive, and told the salesman there was another brand we wanted to compare. No pressure - he just handed us his card and said to call if we had any questions. A couple of hours later we were back, this time to buy. There was none of the traditional haggling, The salesman showed us the dealer invoice and asked what we had in mind. I knew what kind of discount to expect, so I made my offer accordingly and it was accepted. Financing was equally pleasant. We got a great interest rate, and no hard-pressure upsell on things like extended warranty, credit life, etc. We picked our payment option, signed a few papers, and drove home. In less than two hours, these folks earned my business and when I think about buying a car again, I'll be back. This is the way it should be. If you're in the area and looking for a Subaru, this is the place to go. More

Easiest Car buying experience ever! I went to Kings Subaru just planning to look around and test drive a few things to see what I might like. I was definitely not expecting to drive home I went to Kings Subaru just planning to look around and test drive a few things to see what I might like. I was definitely not expecting to drive home in an amazing vehicle that day as I would have needed more time to put together money for a downpayment. However, my salesman Nick and the team at Kings Subaru offered me a great deal on the exact car I wanted and I was able to drive it off the lot that day! Nick listened to my needs and concerns and didn't try to push me into anything I didn't want/couldn't afford. Everyone I interacted with was so kind and accommodating. Definitely the easiest car buying experience I've ever had or even heard of! I will definitely go back to Kings Subaru in the future and would highly recommend their services to anyone looking for a reliable car and an easy shopping experience. More

Great Buying Experience with real customer service We recently purchased a used truck from Subaru, Kings Auto Mall. Aaron was our salesperson - he was very polite and gave us time and space to look the We recently purchased a used truck from Subaru, Kings Auto Mall. Aaron was our salesperson - he was very polite and gave us time and space to look the truck over. We were able to take the truck out for a short test drive. No high pressure sales here! We decided the very day we looked at the truck to purchase. Our sale was handled professionally and expeditiously. At purchase, we were only provided with 1 key. My husband called Aaron the next day to find out how to have a duplicate key made (which is quite expensive). Aaron gave him the necessary info. My husband was checking into this, and then within an hour, Aaron called back - second key found! We believe he went above and beyond to find the second key for our truck - this effort after the sale is commendable. Would highly recommend this dealership and this salesperson. More

Zero Follow Up! I went to the dealership and test drove an Outback. Everyone was super friendly and nice. When it came to time to buy the Outback, I couldn't get a I went to the dealership and test drove an Outback. Everyone was super friendly and nice. When it came to time to buy the Outback, I couldn't get a return call from the salesman or the sales manager. I'm in shock. Guess I need to go elsewhere. I've called repeatedly. More

Great experience X2 We bought 2 new Subaru cars in 6 months from Kings. Dale Finger handled both of our deals. He went the extra mile to make sure the transactions went We bought 2 new Subaru cars in 6 months from Kings. Dale Finger handled both of our deals. He went the extra mile to make sure the transactions went quickly and seamless. If you are in the market for a Subaru, Dale is your man! More

Bought two cars from Angela I enjoyed doing business with Angela. When I first arrived she wasn't pushy and gave me space. When I finally decided to purchase I called her and s I enjoyed doing business with Angela. When I first arrived she wasn't pushy and gave me space. When I finally decided to purchase I called her and set a time - first car purchased. About a year later went back to Angela and purchased my second Subaru. She was very friendly and personable Will recommend her to anyone looking for a car More

Professional approach with exceptional experience I had visited Subaru of Kings Automall several times. Always treated with respect and an ear to listen to my needs as it relates to a car. Once I pu I had visited Subaru of Kings Automall several times. Always treated with respect and an ear to listen to my needs as it relates to a car. Once I pulled the trigger, the attitude and attention to my needs and concerns did not stop. They listened to every concern I had, addressed them, and I love my Subaru Outback. For a guy who hates buying cars, Rick and his team made it a pleasant experience. More

Great First Time Car Buying Experience due to Nick and Jorge I would highly recommend this dealership, especially compared to its competitors in the Kings Automall. I was immediately greeted upon arrival and as I would highly recommend this dealership, especially compared to its competitors in the Kings Automall. I was immediately greeted upon arrival and assisted. I worked with Nick Hechinger, and he was extremely helpful, knowledgeable, and not pushy. He is hands down the best car salesman that I met at Kings Automall and made the car buying experience enjoyable. Ask for Nick and Jorge at Kings Subaru, and you will get the best care! Dealing with the finance department was less than enjoyable, but that is to be expected. More