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Subaru of Gwinnett - Service Center

Duluth, GA

4.5
3,112 Reviews

3,112 Reviews of Subaru of Gwinnett - Service Center

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May 17, 2018

My frist experience at a Subaru dealer was above Five Stars Excellent experience just to have my tires check, fast check in the Express Lane service and accommodating and great customer service for the young la More

by Sablejohnsn3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Formella and parts department ladies.
May 31, 2018 -

Subaru of Gwinnett responded

Hazel, thank you for sharing your response to our staff's outstanding customer service! We look forward to being of service to you again down the road!

May 17, 2018

Excellent Always professional and friendly. Excellent service, accommodating. I highly recommend this location. I drive from Decatur past the Decatur location t More

by PROSPERITYGROUP06
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jill Thurston
May 31, 2018 -

Subaru of Gwinnett responded

Thank you so much for choosing Subaru of Gwinnett for all of your service need! We look forward to your next visit with us!

May 15, 2018

Go to another dealer Garbage service department. No one above the age of 25.... One of the kids tried to charge me $125 for an oil change before talking to his supervisor More

by igmagea
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adam Anderson
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2018

consistently good service Kyle is always pleasant and helpful...you are lucky to have him! Clean waiting area, healthy snack options, good coffee make the wait fly by! More

by PNEEDLE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Sikes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyke, Charles Williams
May 31, 2018 -

Subaru of Gwinnett responded

We are glad to hear you always enjoy working with Kyle! We appreciate your positive review, and look forward to your next visit with us!

May 11, 2018

oil change Nice waiting room, efficient service, no high pressure sales pitch for stuff that's easy to DIY, and not really needed anyway. I didn't buy my car at More

by ZSMITH4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kyle Formella, Jill Thurston
May 31, 2018 -

Subaru of Gwinnett responded

We are pleased to hear our staff always take such great care of you! Until the next time we meet, take care!

May 11, 2018

Best service dept ever!! Jill had taken care of our family cars since 2009 and now with her well deserved promotion turned us over to Issa. Issa is the best, kindest and happ More

by nancyhyde
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Issa Kona, Jill Thurston
May 31, 2018 -

Subaru of Gwinnett responded

Nancy, thank you for your kind review; we are happy to pass along your comments to Issa and the team here at Subaru of Gwinnett! We value yours and your family's business, and look forward to your next visit! Take care!

May 11, 2018

Great Service The service department is prompt and attentive. I was able to get a full inspection of my new car in 45 minutes. They didn’t try to up sell me on thin More

by Crista2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Issa Kone
May 31, 2018 -

Subaru of Gwinnett responded

Crista, we're glad you had such a wonderful experience with Issa! Thanks for taking the time to leave a review.

May 11, 2018

Professional and efficient Brought the car in for routine service appointment. Car was taken in before the time allocated and returned in a timely manner. Staff was professiona More

by AirlinePilot
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Shaun Feltner
May 31, 2018 -

Subaru of Gwinnett responded

It's great to hear our staff was able to get you back on the road in a timely manner! We are always more than happy to assist you if anything else comes up. Take care!

May 11, 2018

Outstanding I ran late and the girls stayed late for me. They had my loaner ready. I was literally in the dealership for less than 3 minutes. They were very More

by ZIERL4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know their names.
May 31, 2018 -

Subaru of Gwinnett responded

We appreciate your positive review about your recent service experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 10, 2018

Great Experiences so far Bought my 2018 Crosstrek Limited in September of last year. The salesman (Matt) was great, present but not pushy. He gave suggestions based upon what More

by TRay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Most recent service rep was Kyle - can't remember his last name, but he was great. , Matthew Walsingham
May 31, 2018 -

Subaru of Gwinnett responded

Our staff is committed to providing comfortable and clean facilities as well as top quality service! We're looking forward to your next visit with us!

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