Subaru of Gwinnett - Service Center

Service in keeping with the car The service tech was efficient, informative and friendly. The car was completed with the quoted time frame. Reasonable price on non warranty service. The service tech was efficient, informative and friendly. The car was completed with the quoted time frame. Reasonable price on non warranty service. Well done More

Not everything is perfect about Subaru This was my first time at this dealership. I have made an appointment for only an oil change. When my wife went to pick up the car she was told that This was my first time at this dealership. I have made an appointment for only an oil change. When my wife went to pick up the car she was told that she will have to pay for tire roation as well and they had a list of things that needed to be done under "crititical" urgency. None of those things needed replacement, according to a trusted mechanic in the family. When my wife refused to pay for the tire rotation because we have not requested it and we weren't asked for approval, the sales person became aggressive. I love the car but I am very disappointed with this dealership. More

Excellent Service SOG has provided wonderful service by friendly and helpful technicians. Lounge and waiting room are a great place to hang out while waiting. The time SOG has provided wonderful service by friendly and helpful technicians. Lounge and waiting room are a great place to hang out while waiting. The time goes by quickly. More

Purchased new 2019 subaru Ascent Came into Subaru of Gwinnett for routine service on my 2017 Outback which I purchased from Subaru of Gwinnett 11/29/16. The Ascent car caught my eye Came into Subaru of Gwinnett for routine service on my 2017 Outback which I purchased from Subaru of Gwinnett 11/29/16. The Ascent car caught my eye and Mike Quigley in sales let me test drive the car, which I loved. Mike is very knowledgeable and no pressure sales tactics. I thought on it overnight and came in to buy it on Tuesday. I very much enjoyed the sale and know Mike will help with any questions I might have in future. The financial part went smooth with Lance Willhite and everything was explained so I didn’t have any questions. I’m so glad Herb Hoffman, manager set me up with the right people, it was such a pleasure buying this car. to finish my wonderful experience Alyssa Elery in service had a hitch installed and made sure everything was taken care of properly. she has always done a great job, I would not go to any other dealer. More

Outback repair My Subaru and I were stopped by a policeman who told me I had no tail lights. I was able to get a next day appointment at Subaru of Gwinnett. A part My Subaru and I were stopped by a policeman who told me I had no tail lights. I was able to get a next day appointment at Subaru of Gwinnett. A part needed to be ordered and I really appreciated the offer of a new Forester as an overnight loaner. A potentially dangerous situation had a happy ending. More

Positive Service Experience My service representative was responsive, professional and courteous and completion of service was fairly quick. There's also an updated, very comfort My service representative was responsive, professional and courteous and completion of service was fairly quick. There's also an updated, very comfortable waiting area supplied with refreshments. More

Drive past another Subaru dealer to get to Gwinnett’ Subaru. Really wanted to go to the other dealership because it was closer. I could not bring myself to going the other direction. Instead drove the distance t Really wanted to go to the other dealership because it was closer. I could not bring myself to going the other direction. Instead drove the distance to Gwinnett Subaru. Why? Because they are warm, friendly, polite, interested in listening to their customers and extremely knowledgeable. More

Great people and great place To Whom May Concern, Great people and great place. everyone is nice and helpful. I will recommend the service department to all my friends and fa To Whom May Concern, Great people and great place. everyone is nice and helpful. I will recommend the service department to all my friends and family. More

Always get a second opinion Always, always get a second opinion. I have always trusted my dealership because they are suppose to be the experts of your brand. But at the end of t Always, always get a second opinion. I have always trusted my dealership because they are suppose to be the experts of your brand. But at the end of the day, it’s all about making money. I get that. It’s a business that needs to make money, but when it comes to lying to customers to make money, it’s ethically wrong. I was told that I needed to get three things replaced due to engine light coming on. One, it costs way too much at the dealership to fix and my service advisor could care less that I don’t have the money. I did not appreciate the way he talked to me when I asked what kind of options I had. Two, my car was too new to have those specific problems. I went to a trusted friend who owns a shop and he quadruple checked and could not find the problems that SOG said that I had. He showed me what the problems were, actually showed me on the car, and now will get my car tuned at his place. There was nothing wrong with my belt, my alternator, or my tensioner. At all. I needed a tune up. I will NEVER go back to Subaru of Gwinnett. More

Very Happy Owner Very easy to pick a service time and date with their on-line site. When you arrive everyone is helpful and curtious. Details and pricing of service t Very easy to pick a service time and date with their on-line site. When you arrive everyone is helpful and curtious. Details and pricing of service throughly explained. Pleasant waiting room. More