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Subaru of Gwinnett - Service Center

Duluth, GA

4.5
3,092 Reviews

3,092 Reviews of Subaru of Gwinnett - Service Center

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February 01, 2025

I'm assuming that they did the oil change and tire rotation that I paid for. I'm not so certain about the "free" inspection, however. Example: I had just replaced the battery at an auto parts s More

by Douglas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Willhite
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jill Thurston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The guy "filling in" at the Parts desk. I think he might work in Parts warehouse.
February 01, 2025

Excellent Dealership and service. On my third Subaru. Love the car and the folks here More

by PAUL.MONTGOMERY42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Bowman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julie Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Anderson
January 29, 2025

Professional services and friendly. Very clean inside the lounge area. keep up the good work. More

by tjun30244
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 24, 2025

Julie is very knowledgeable and will go the extra mile to make sure you are well taken care of. More

by RDIAZLL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julie Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 23, 2025

I arrived for my service appointment was told I could stay and be charged a lot of money. So I left. More

by RONDAVIS830
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Issa Kone
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 22, 2025

Great customer service— the vehicle drop-off is always a smooth process, the team is nice, and the lounge inside is kept clean with other accommodations like snacks and drinks. More

by .
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John O'brien, Tuan Nguyen
January 22, 2025

I appreciated the texts regarding my service and whether or not I wanted additional services. More

by CAROLEDJONES64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sebastian Mazo
January 22, 2025

I brought the vehicle in for an oil leak and was going to stay at the dealership for the appt. However, when it was discovered the repair was going to go into the next day, I was offered a loaner and sent h More

by amanda.lynne81
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamil Felix
January 18, 2025

It needs to communicate with the customer better regarding the progress of car evaluation and potential service requirements More

by SUNDIAL53
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Issa Kone
3.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2025

They were very prompt and took care of my car in a timely manner. I was happy with the service. The attendants were very helpful. More

by KENNIKKIKRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luke
1
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