Subaru of Gwinnett - Service Center

Great customer service— the vehicle drop-off is always a smooth process, the team is nice, and the lounge inside is kept clean with other accommodations like snacks and drinks. smooth process, the team is nice, and the lounge inside is kept clean with other accommodations like snacks and drinks. More

It needs to communicate with the customer better regarding the progress of car evaluation and potential service requirements regarding the progress of car evaluation and potential service requirements More

They were very prompt and took care of my car in a timely manner. I was happy with the service. The attendants were very helpful. manner. I was happy with the service. The attendants were very helpful. More

Subaru of Gwinnett makes it easy to drop off your vehicle and move on with the day while knowing that your vehicle is in good hands! I love my Outback and am so glad I have them to look after it. When I gi and move on with the day while knowing that your vehicle is in good hands! I love my Outback and am so glad I have them to look after it. When I give the keys to Jeff Bowman, I know he will stay in touch and call me with updates and details. Jeff has watched over my Outback since the day I bought it in 2021, and he listens and understands. Many thanks, Jeff and Subaru of Gwinnett! You have my trust! More

Very nice, helpful people working at this dealership. Only issue I had was having Fox News blaring from both big screen TVs. Only issue I had was having Fox News blaring from both big screen TVs. More

The best oil change and maintenance service experience ever! Professional, timely and thorough. Thank you Tuan Nguyen.. ever! Professional, timely and thorough. Thank you Tuan Nguyen.. More

The service was great overall. It was hard to get updates while service was going on. We were at the service center for several hours. We had to go hunt folks down to get updates. It was hard to get updates while service was going on. We were at the service center for several hours. We had to go hunt folks down to get updates. We did get a loaner car to go grab lunch. Biggest issue was communication. Everyone was super nice. More

Jamil in service department. was friendly , professional and caring.. He keep me updated on the delay was friendly , professional and caring.. He keep me updated on the delay More

They were very proactive and made me comfortable while waiting for all processes. Especially provided test drives for several times for better understanding of brand and cars. waiting for all processes. Especially provided test drives for several times for better understanding of brand and cars. More

This is the nicest, friendliest dealerships. Everyone speaks to you and makes you feel at home. Everyone speaks to you and makes you feel at home. More