Subaru of Gwinnett

Great working with Swindia! She was great, and process was seamless. She had everything ready when we showed up so it was quick too! Great new Subaru for our family! was seamless. She had everything ready when we showed up so it was quick too! Great new Subaru for our family! More

My experience at Subaru of Gwinnett was fantastic. In late summer 2012, I purchased a new Impreza at a different dealership where my experience was very unsatisfying. Several months later the paint on my late summer 2012, I purchased a new Impreza at a different dealership where my experience was very unsatisfying. Several months later the paint on my bumper started peeling. I decided I would not return to the dealership of purchase. Instead, I went to Subaru of Gwinnett, as it had very positive online reviews. The paint issue was deemed a defect that Subaru of America and Subaru of Gwinnett were willing to fix at no charge to me. Through this process Jill Thurston and Nelson in service were extremely helpful, friendly, accommodating and prompt with communications. Jill gave me a very comfortable 2012 Outback to drive while the paint was being fixed at a local body shop, again at no cost to me. When the body shop had finished the job, several issues of quality were noticed. Jill was extremely apologetic, sent my car back and arranged for the bumper to be replaced completely. When I picked up my car, the exterior looked as good as the day I bought it, but paint splatter had gotten on the cloth of the cargo cover. Jill was extremely apologetic, replace the cargo cover (again at no charge to me) and even offered a complimentary interior and exterior detailing the next time I had my car serviced. Easily, this situation could have been very negative, but Subaru of Gwinnett, and Jill especially, resolved all issues in a prompt, professional, responsible and courteous manner. Jill really went the extra mile to make things right. Her efforts were very effective, as I left this experience feeling extremely satisfied. I definitely recommend Subaru of Gwinnett. More

Subaru of Gwinnett made the car buying process simple and stress free. They found exactly what I wanted at a fair price and limited the amount of time it took to get behind the wheel of my new Forester. I wo stress free. They found exactly what I wanted at a fair price and limited the amount of time it took to get behind the wheel of my new Forester. I would highly recommend stopping by if you're in the market for a new car. More

My experience with Lance Willhite at Subaru of Gwinnett has been 100% positive. He has an excellent demeanor, is not pushy, and answered all of my questions, always giving me a thorough sense of putting has been 100% positive. He has an excellent demeanor, is not pushy, and answered all of my questions, always giving me a thorough sense of putting my preferences and interests first. He is very knowledgeable on Subaru products, very personable, courteous, and a good communicator. He explained options, features, and paperwork very well and thoroughly. Lance was a breath of fresh air compared to some of my experiences at other manufacturer’s dealerships I recently visited in my car search. He spent all the time with me that I could have hoped for, assisted me greatly in my car selection decision, and was a pleasure to work with from start to finish. In my opinion, Lance is very professional and an outstanding representative of both the dealership and Subaru. More

My wife and I buy a new car only about every 10 years so we have little experience. After doing extensive research we arrived at Subaru as one of our top choices. Armed with all of the "how to" from sourc we have little experience. After doing extensive research we arrived at Subaru as one of our top choices. Armed with all of the "how to" from sources like Consumer Reports and invoice prices from the internet we sent out requests for quotes. Ms. Matos was the first Subaru dealership to reply and follow up with a call. Her attention and professionalism on the phone convinced us that Subaru of Gwinnett was the place to start our search. We did begin with hesitation because everyone has heard all of the car-buying horror stories. As soon as we met Ms. Matos all of our concerns melted away. Here was obviously a professional sales person who did not fit the stereotype. There was no sales rush or pressure to buy. Swindia gave us the information we were looking for and answered all of our questions. If she didn't know she said so and went and got our answers. She was very attentive and we immediately felt comfortable with her. We take a long time to make decisions like this and Swindia was patient and never gave up on us. Her attention, however, never felt like an imposition or that she was being "pushy." When we asked for specs on a couple of models and wanted a price, there was no hesitation. We immediatly got an official invoice with MSRP and the invoice price. When we got down to the Outback 6.5R Limited as our choice the price with optiion packages that Ms. Matos got for us was spot on! The broker we were working with from our Credit Union said it was a very fair price and he couldn't beat it by more than a couple of hundred dollers - so no haggling! We had been dreading that but it was not necessary with Swindia and Subaru of Gwonnett! All around it was a delightful experience. We got the car we wanted at a price that was fair to us and the dealership. We attribute that to the care and professionalism of Swindia Matos and the honest, family atmosphere at Subaru of Gwinnett. More

La experiencia que tuvimos en Subaru of Gwinnett fue tremenda gracias al servicio prestado por Swindia Matos. Su personalidad , conocimiento del producto, el respeto, y la atencion que presta hacia el c tremenda gracias al servicio prestado por Swindia Matos. Su personalidad , conocimiento del producto, el respeto, y la atencion que presta hacia el cliente, entre otros detalles. Una persona muy profecional, y detallista, Definitivamente en el futuro volvere a hacer negocios con Subaru of Gwinnett. More

We had our second service appointment on Friday (2/15/13) for our 2012 Subaru Legacy Limited. Our experience was extremely positive, as with all of our past experiences at SOG for our previous Subarus. Jil for our 2012 Subaru Legacy Limited. Our experience was extremely positive, as with all of our past experiences at SOG for our previous Subarus. Jill Thurston is our Service Advisor, and she is always courteous and professional. She takes the time to listen to our questions, and she always lets us know of particular processes and other options as needed. We will continue to rely on SOG and Jill for everything concerning our Subaru. More

I have been going to SOG for over 5 years. They are always extremely pleasant, very fair and accommodating. Jill is wonderful to work with and i would recommend her to anyone who owns a Subaru. always extremely pleasant, very fair and accommodating. Jill is wonderful to work with and i would recommend her to anyone who owns a Subaru. More

Jill has been continually an employee who represents the very best in customer service - helpful, friendly, courteous and knowledgeable. As a face of Subaru of Gwinnett you could ask for nothing more. She i very best in customer service - helpful, friendly, courteous and knowledgeable. As a face of Subaru of Gwinnett you could ask for nothing more. She is a most valuable employee. More

I am very happy with my new car. I had a great buying experience at Subaru of Gwinnett. Swindia was very prompted to assists me with all the process. Her attention to details was very appreciated. When I experience at Subaru of Gwinnett. Swindia was very prompted to assists me with all the process. Her attention to details was very appreciated. When I came back to the store she took the time to go over throught all the features inside the car. We also went over the manual and she pointed out some important details for me to keep in mind. I liked the fact tha she spoke my language and explained the manual in Spanish. I will genuinely recomend the store to all my family and friends. More