Subaru of Gwinnett

Oustanding Customer Service It is hard to call Lance Willhite a salesman, because there was absolutely no pressure from him at all! What he did provide was outstanding customer It is hard to call Lance Willhite a salesman, because there was absolutely no pressure from him at all! What he did provide was outstanding customer service. We had narrowed our search between another Chevrolet Equinox and the Subaru Forrester. At the first Chevrolet dealership we were handed off 3 times to a different sales person, then after telling them what we wanted in a car they showed us a base model and said they didn't have what we wanted. We also visited another Chevrolet dealership but no one even came out of the building to say hello. That, coupled with the Lance had treated us on the first test drive, made the decision easy. We would recommend Lance Willihite, and Subaru of Gwinnett, to anyone. Thanks Lance! Neal & Gregg More

Excellent New Car Purchase Experience My experience with Subaru of Gwinnett was one of the best and easiest new car purchase I've ever made, from the initial contact, test-drive, final sel My experience with Subaru of Gwinnett was one of the best and easiest new car purchase I've ever made, from the initial contact, test-drive, final selection, and purchase. Lance was friendly, courteous, and professional; employed no high-pressure salesmanship. The actual purchase conclusion was expeditious and easy. I would recommend this dealership and Lance to anyone. More

Subaru of Gwinnett - First Class! From my first correspondence with Alyssa, sales concierge, I found Subaru of Gwinnett focused on customer service. I met with Lance at the dealership From my first correspondence with Alyssa, sales concierge, I found Subaru of Gwinnett focused on customer service. I met with Lance at the dealership and found him to be incredibly patient, professional, and thorough in explaining the features of the Outback I was interested in purchasing. He answered all my many questions and kept me informed while I waited for the arrival of my new vehicle. When my Outback came in, he walked me through all the paperwork very efficiently, took me for a second drive to demonstrate certain features of my new vehicle, and went out of his way to make sure I felt comfortable with all the dials and buttons and advanced safety features of my newly purchased Subaru. Mike assisted with the tag and title process and the entire experience was the most pleasant car buying experience I have ever had. Everyone I dealt with at Subaru of Gwinnett was friendly, positive, professional, and seemed to enjoy their job and it was impressive that almost everyone in this Subaru dealership was a Subaru owner. This is an organization deserving of a five star rating! More

Enjoying my new Outback First met Lance via the internet, with some online messaging back and forth. Arranged for my first visit to dealership - Lance had a Forrester and an First met Lance via the internet, with some online messaging back and forth. Arranged for my first visit to dealership - Lance had a Forrester and an Outback ready and waiting for comparison test drives. Decided I preferred the Outback, but did a little more looking at other brands before finally returning to the dealership. Lance had an Outback with roughly the equipment I would want ready and waiting for a final test. Ordered an Outback through Lance to get it just the way I wanted it. When I went to pick it up, Lance had it cleaned up, my requested dealer-installed options on it and parked right by the door. Lance helped me get a good trade-in allowance on my old car, too. In summary, Lance is one of those American businessmen who enjoy years of "being lucky" - through hard work, attention to detail and follow-through. More

Lance is OneA Just purchased a 2015 Legacy from Lance. My wife and I are in our 60'sand probably a little older that the typical Subaru demographic. Wasn't a probl Just purchased a 2015 Legacy from Lance. My wife and I are in our 60'sand probably a little older that the typical Subaru demographic. Wasn't a problem. Lance was very helpful explaining all the gadgets we were not accustomed to. Great experience! More

Lance made buying a car enjoyable. First of all, my husband looked at Consumer Reports for a several months. Subaru was rated overall best vehicle. We also had a list of things that we First of all, my husband looked at Consumer Reports for a several months. Subaru was rated overall best vehicle. We also had a list of things that we wanted and did not want on a vehicle. Both liked SUVs. When we walked in the Subaru dealership, we were greeted by a young lady and told that the next salesperson would talk to us. Lance Willhite came out it a few minutes. He listened as we described the vehicle that we had in mind. He complimented us on letting him know what we wanted. He was not pushy. We appreciated his time. He is a terrific salesman. We love our Subaru. Will recommend it highly. More

First time car buying experience was a breeze! Lance was very very helpful when i came to the dealership to check out the inventory. I brought my father along with me to back me up just in case and Lance was very very helpful when i came to the dealership to check out the inventory. I brought my father along with me to back me up just in case and really didn't need him there at all. Lance was very informative and kept it as headache free as possible! More

I hate buying cars, but this was a great experience. My wife and I have both purchased cars from Swindia Matos @ Gwinnett. Highly recommended. Buying new cars is a headache I dread, but my experience My wife and I have both purchased cars from Swindia Matos @ Gwinnett. Highly recommended. Buying new cars is a headache I dread, but my experience with Swindia at Subaru of Gwinnett changed my mind. Swindia made the process easy and helped me find exactly what I wanted. She listened and answered questions as I wandered from model to model. Swindia ultimately suggested I order a car to meet my exact needs. Other car dealers seemed to become impatient with my questions, but Swindia smiled and helped. She followed up on each promise, kept me informed of the delivery date, and made sure the process was smooth. No paperwork errors, no last minute surprises, no misunderstandings. The car was delivered on time at the quoted price. Working with Swindia is a pleasure. No pressure; no nonsense. More

Working with Trina was very easy, no pressure tactics, Trina Mack was our sales rep, and we enjoyed working with her very much. She kept us informed (had to wait for car to arrive). She didn't play games, Trina Mack was our sales rep, and we enjoyed working with her very much. She kept us informed (had to wait for car to arrive). She didn't play games, and she did everything she said she would do. It did not feel like the high pressure sales pitch, she just treated us like we were friends, and what ever was best for us was OK by her. We would recommend her and Subaru of Gwinnett to anyone looking for a Subaru. Also LOVE the car!! Out finance guy, Mike Anderson, was also extremely easy to deal with and low-key. Made the process very simple. More

A great experience! We were very pleased with our sales rep, Trina. She's very helpful, knows her Subarus, and is very low pressure. This made our experience a pleasure We were very pleased with our sales rep, Trina. She's very helpful, knows her Subarus, and is very low pressure. This made our experience a pleasure and with none of the stress one can encounter at other dealerships. She is truly a wonderful person to buy a car from. More