Subaru of Gwinnett

Love this Crew I am always treated like a very valuable customer when I bring my car to this dealership for service. I could probably find someplace where it was no I am always treated like a very valuable customer when I bring my car to this dealership for service. I could probably find someplace where it was not quite as expensive (but isn't all car service expensive??), but I don't believe I would receive the kind of service that I do here. Each person treats my 17 year old car like it was a brand new one. Shaun, my service adviser, always makes time for me and works with me to get my car serviced in a timely manner. And when it was a matter of safety and fitting with my budget, this dealership allowed me a loaner car for a week. I won't take my car anywhere else. And I positively will own another Subaru should I not be able to keep this one on the road until I no longer drive. More

Best New Car Purchase Experience From the moment we walked into the Subaru dealer, we were impressed with the class act of Subaru of Gwinnett. We let Adam know what we were intereste From the moment we walked into the Subaru dealer, we were impressed with the class act of Subaru of Gwinnett. We let Adam know what we were interested in purchasing, and he eagerly met all of our expectations. His honesty, non-pushy attitude, and patience with us made us want to work with Subaru of Gwinnett even if they had not given us the best deal we could find on our new Subaru. We felt appreciated and valued as customers. Even after we purchased our vehicle, the attention to us as customers was astounding. Adam spent at least an extra 30-45 minutes with us to patiently take us through all of the pertinent features of our new car. We certainly would recommend Subaru of Gwinnett to any future Subaru customers. It truly was the best car buying experience we have had. More

Adam was just wonderful! We just bought our third Subaru car, an Outback. Before we went to Adam we were also communicating with a different Subaru dealership in another locat We just bought our third Subaru car, an Outback. Before we went to Adam we were also communicating with a different Subaru dealership in another location and Adam was very honest when asking him questions and in any moment we felt he was pressuring us. compared with the other dealership person, Adam was the best, he called us many times with direct answers (not going around) and never felt he was pushing us. Once we were there looking at cars he was very helpful and informative. No pressure again, he just wanted us to choose the best car for our needs. I would recommend Adam to anyone! His Manager, Charles Williams was very helpful as well. More

My maintenance trip I can't say enough about subaru of Gwinnett except they are very professional, knowledgeable and just down right good people. Always patient, and I can't say enough about subaru of Gwinnett except they are very professional, knowledgeable and just down right good people. Always patient, and kind. More

Recent maintenance trip They checked all of the areas, recommended some I didn't think of plus preformed the necessary work quickly and efficiently. Which this dealer a area They checked all of the areas, recommended some I didn't think of plus preformed the necessary work quickly and efficiently. Which this dealer a area is provided that has a large picture window into the service area and one can view the mechanic/technician working on the vehicles. I like this more that just hanging aroubf a break area totally blind that you experience with other dealers. My vehicle was returned cleaner that it was when I dropped it off. Great dealership and service dept. More

Purchase was Easy My husband and I bought a 2017 Outback at Gwinnett Subaru. Elizabeth Puckett was patient, friendly and, above all, knowledgeable about this car. We h My husband and I bought a 2017 Outback at Gwinnett Subaru. Elizabeth Puckett was patient, friendly and, above all, knowledgeable about this car. We had many questions since we had previewed options online before arriving. She explained features and answered questions both before and after our test drive, essentially giving us a replay of instructions and allowing some time to absorb it all. She set up our radio stations, paired our phones to Blue Tooth, and gave tips on best use. We learned a lot and will return to her if we have questions. More

Incompetent service A multi point inspection should be a preventative measure. Saying it was completed when in fact it was not caused corroded battery cables to necessita A multi point inspection should be a preventative measure. Saying it was completed when in fact it was not caused corroded battery cables to necessitate getting a new battery earlier than needed. This happened twice & was very frustrating. More

Fast & Freindly Issa Kone is first class. Knows me by name and really cares about his customers. Was nearby for a business meeting and called Issa to see if he could Issa Kone is first class. Knows me by name and really cares about his customers. Was nearby for a business meeting and called Issa to see if he could get me in for a service since I did not have an appointment. Not a problem. Was in and out in a short period of time. Great facilitates too for working while waiting. Highly recommended! More

First class dealership. Our experience began with a response from Elizabeth Puckett; after a brief internet inquiry she phoned, answered questions and invited us to visit. M Our experience began with a response from Elizabeth Puckett; after a brief internet inquiry she phoned, answered questions and invited us to visit. My sister was the original person that had such a great experience at the Gwinnett dealership and Elizabeth picked right up from that intro. No pressure which I appreciated. Finance person, Lance was helpful, clear, and professional. Thank you for a wonderful experience. More

Happy First Time Car Buyer I had a great experience with Subaru of Gwinnett. As a first time car buyer, I was pretty nervous and I had visited a different dealer already. The fi I had a great experience with Subaru of Gwinnett. As a first time car buyer, I was pretty nervous and I had visited a different dealer already. The first dealer was a little bit condescending and would not slow down. Elizabeth at Subaru of Gwinnett took her time with me and treated me extremely well. I ended up with exactly the car I wanted and I felt good about the process. And when I left my parking pass in my trade-in, Elizabeth went the extra mile to over night mail it to me so I didn't have to go out to the dealership. Excellent experience. More