Subaru of Gwinnett

Awesome Car Buying Experience! My husband and I have been a fan of the service department here for years. Recently traded in my Forrester for an Impreza and was so pleased with the My husband and I have been a fan of the service department here for years. Recently traded in my Forrester for an Impreza and was so pleased with the whole process. Worked with Nelson on the sale and Charles on the financing. Nelson had all the answers and helped us find the exact vehicle I was looking for at the right price. Charles made the financial part smooth and painless. Both were so professional and everyone at this dealership seems to go out of their way to be friendly and helpful. We would definitely recommend this dealership for both service and sales. More

Fantastic Buying Experience From my very first inquiry to the final purchase and beyond, Matthew made the entire process smooth and easy. I submitted a request for pricing on a From my very first inquiry to the final purchase and beyond, Matthew made the entire process smooth and easy. I submitted a request for pricing on a 2018 Outback to all of the dealers within a 3 hour one-way trip from our home. Since pricing was very close from each dealer, I decided that customer service and availability would guide my decision. Matthew responded to every email very quickly without subjecting me to the daily automated emails that I received from several dealerships. He followed up with phone calls when email just wouldn't do the job. He quickly found the exact vehicle we wanted and arranged a trade with another dealership However, the best part of the entire experience was the day we came in to make the purchase. It's a 4 hour round-trip drive to the dealership and I was expecting a very long day. I was pleasantly surprised to find that everything was ready for us when we arrived and in just a very short time we had traded our car for a beautiful new Subaru Outback and were on our way back home. In the following days we received emails and phone calls just to make sure that all was well with our purchase. More

My purchase experience was very smooth and relaxed. I did a lot of investigation on the internet and read reviews about vehicles in Consumer Reports for several years. Subaru seemed to have their act t I did a lot of investigation on the internet and read reviews about vehicles in Consumer Reports for several years. Subaru seemed to have their act together better than other auto makers. I examined many makes and models and decided Subaru was the way to go. I created a list of all the items and features I needed and searched dealer inventory for the vehicle. Subaru of Gwinnett had two cars that fit my needs so I called the dealership and Jim Heet answered the phone. I gave him the stock numbers and he verified the two vehicles were still in stock. When I arrived at the dealership, Jim had a vehicle ready to go. The first thing Jim did was to demonstrate how the adaptive cruise control worked -- amazing! Jim was more of a teacher than a salesman; he answered questions I didn't even know to ask. So I felt very confident I had made the correct decision and I purchased the vehicle that afternoon. Jim laid out all the figures item by item and I thought the price was quite fair. The entire sales process took about three hours. More

Dependable and Hospitable I am so grateful to have a place like Subaru of Gwinnett to bring my old Subaru for repairs. I am always treated like a queen, the repairs are done ri I am so grateful to have a place like Subaru of Gwinnett to bring my old Subaru for repairs. I am always treated like a queen, the repairs are done right and on time, and they even wash my car and make it look brand new. All the people who work there know how to smile and treat people with respect and kindness. I appreciate both Sean and Alyssa for their expert knowledge, their efficiency, and especially their hospitality. Thank you! I always drive out feeling so much better than when I drove in, anxious about what was wrong with my car. My Subaru is the most dependable car made and the people there are excellent at keeping it that way. Thank you! More

Service Beyond Compare All the employees were very helpful and professional from the time I drove up to the time that my car was returned. The Service Advisor explained in All the employees were very helpful and professional from the time I drove up to the time that my car was returned. The Service Advisor explained in detail all services performed. The complimentary car wash is an added bonus. Waiting room is clean and comfortable. More

Every was great Great Elizabeth was very helpful Returning my calls Email me information when we called working with us with questions we had about Subaru Crosstre Great Elizabeth was very helpful Returning my calls Email me information when we called working with us with questions we had about Subaru Crosstrek price and what we could pay. More

First visit to dealership for service. It was great to be able to book the service date on line and specify what I needed done. When I arrived at the dealership , I met with the service re It was great to be able to book the service date on line and specify what I needed done. When I arrived at the dealership , I met with the service representative promptly, signed the paperwork for the service to be done , and was given a ride to my office just around the corner. Car was ready in a couple hours and pick was fast and efficient. More

First time new car in U.S.A. I purchased a car for first time in U.S.A. . Salesman was gentle to me while I could not speak English well, and he had me advance a good car. Tha I purchased a car for first time in U.S.A. . Salesman was gentle to me while I could not speak English well, and he had me advance a good car. That was really pleasant experience to me. More

First new car This was the first time I have ever been able to get a new car, and everyone worked hard to make sure I was able to get the car I wanted at a price wi This was the first time I have ever been able to get a new car, and everyone worked hard to make sure I was able to get the car I wanted at a price within my budget. More

Service excellent Great car... Great service... Great dealership... Great people. The quality of the car is matched by the quality of the service and people at the deal Great car... Great service... Great dealership... Great people. The quality of the car is matched by the quality of the service and people at the dealership. Always a pleasure to deal with. Punctual and professional with many amenities to make the wait pleasant. More