Subaru of Gwinnett

The Best Place to Buy a Car in Town I was looking for a used Honda or Toyota with a budget of $6000 (including taxed and fees). Before I went to Subaru, I visited Honda and Atlanta Toyot I was looking for a used Honda or Toyota with a budget of $6000 (including taxed and fees). Before I went to Subaru, I visited Honda and Atlanta Toyota, but neither of the dealerships had a car that fit into my budget. At the Honda dealership, I was cornered by three car salesmen who were really trying to talk me into raising the budget. I was trying to be polite so I sat down and listened to them. Finally after 15 minutes of filibustering, I got up and left. Then I came to Subaru for a Civic that I found on autotrader.com. But unfortunate it just got sold in the morning (probably when I was trapped in the Honda place). But Elizabeth Puckett found me a 2008 Prius. The car looked absolutely clean and new. It was traded in a few months ago and now it's around $6500 (after taxes). It's a great price but it's still a few hundreds over my budget. So I asked Elizabeth if she could lower the price to $6000, and she said "Okay, let me go talk to our manager." She came back 10 minutes later with a new sheet of paper in her hand. And the final price of the car was $6000! Unlike the other car salesmen in the previous dealerships, Elizabeth actually listened to you, talked to you (told you about her cute puppy) and answered your questions. She did not ask me to raise my budget, or ask me to consider buying a Subaru car. She respects the customer's choice, whatever it might be. Elizabeth is just such a delightful person to work with, and at the same time, she works very professionally and efficiently. Other staff members in Subaru of Gwinnett were great people to work with too. The financial guy, for example, made the transaction smooth, fast, and clear. They also took care of the registration for my Prius, and I received my official license plate a week after I emailed them a copy of my driver license. I definitely recommend you guys to check out Subaru of Gwinnett. Even if you are not looking for a Subaru, you might find a pretty nice used car like the one I have. Good luck guys!! More

Efficient and Quick We purchased our second Outback Limited from Subaru of Gwinnett. The process was quick and painless. Many thanks for a job well done. We will be We purchased our second Outback Limited from Subaru of Gwinnett. The process was quick and painless. Many thanks for a job well done. We will be back again next time. More

Service Excellence From vehicle drop off to vehicle pick up, Subaru of Gwinnett provides friendly and excellent service. In particular, Kyle Formula is an outstanding se From vehicle drop off to vehicle pick up, Subaru of Gwinnett provides friendly and excellent service. In particular, Kyle Formula is an outstanding service advisor since he does a great job communicating and following-up with any of my questions and service needs. I have been a customer at Subaru of Gwinnett for over 2 years and Kyle has continually exceeded my expectations with every appointment. By far, Kyle is the best service advisor I have experienced in many decades of vehicle ownership including 5 different Subarus. More

In and out quickly Made an appointment for a Saturday morning for routine service. They had me in and out in under an hour and that included them washing my vehicle. I w Made an appointment for a Saturday morning for routine service. They had me in and out in under an hour and that included them washing my vehicle. I was impressed and will return for future service. More

Love the Service Department at SOG! Finished a long walk with my pup this morning and got back to my car and noticed a pretty sizable piece of metal sticking out of my tire. I couldn't t Finished a long walk with my pup this morning and got back to my car and noticed a pretty sizable piece of metal sticking out of my tire. I couldn't tell if it was punctured or not but thought better safe than sorry so I took my Subaru to the closest Tire/Lube shop and had them look at the tire - my hope was they could plug it and send me on my way. The guy told me that it couldn't be plugged because of the location of the puncture and that I needed a new tire..he would try his best to get me one today but couldn't promise that it would be the same kind of tire. RED FLAG! I decided to listen to my intuition and took my car to Subaru of Gwinnett. Kyle was so nice and helpful (as always) and took my car right in to have it looked at. Twenty minutes later he comes back to tell me that the tire was totally fine, they removed the metal there was no damage to the tire at all. They checked my air pressure and then gave my car a complementary wash! Kyle rocks!! Thanks again SOG Service Dept! More

Best car buying experience I have ever had! I had to purchase a new car after a wreck that totaled my Nissan Rogue. Needless to say, it was a very painful experience having to visit multiple dea I had to purchase a new car after a wreck that totaled my Nissan Rogue. Needless to say, it was a very painful experience having to visit multiple dealers and put up with sketchy salesmen. That all changed when I arrived at Subaru of Gwinnett. I met with Elizabeth Puckett, who from our first meeting went above and beyond to help me find the right car for me that was within my budget. We test drove cars on two separate occasions and worked to narrow down the trim options. She found creative ways to get me the trims that I wanted, for less!!! Elizabeth really listened to what I wanted and asked the right questions. It was a completely different experience from all the other car dealers that I had previously visited. I purchased a 2017 Subaru Forester and I am super happy with my new car and the entire process. Above all, I highly recommend that you ask for Elizabeth. Very curious, friendly and professional! More

Outstanding Professionalism Gary Sykes is an extremely professional salesman. He covered every item thoroughly; responded quickly to every question or concerns; got answers quick Gary Sykes is an extremely professional salesman. He covered every item thoroughly; responded quickly to every question or concerns; got answers quickly whenever he needed confirmation. Most of all, he maintained excellent communications throughout the process. More

Saved my Labor Day weekend!! My 2015 Forester was acting weird today while I was at lunch so I stopped by the dealer so they could ride with me and see what was happening even tho My 2015 Forester was acting weird today while I was at lunch so I stopped by the dealer so they could ride with me and see what was happening even though they told me they didn't have any master techs working today. Shawn immediately felt the problem and said they would get me a loaner. I told him I was going out of town (state, actually) and he said he would see if they would make an exception to their "no out of state trips for loaners". He got it approved since my car was obviously not right, and I had plans for the Labor Day weekend. I was on my way in a 2016 Forester in under 30 minutes!! Wow! From Shawn to the rental guy to the greeter guy, everyone was so professional and friendly. No hassle. No arguments. Just here's your loaner, and we'll call you when we find out what's wrong with your car. FanTASTic job! You guys are the BEST!! More

I purchased a 2017 Outback , and had an excellent experience. Jim Heet was easy to work with, and made the car buying experience fun. He was patient with my decision making an , and had an excellent experience. Jim Heet was easy to work with, and made the car buying experience fun. He was patient with my decision making and made sure the car was clean and ready for pick up, as well as having a trailer hitch installed! More