Subaru of Gwinnett

First Subaru We had a sudden loss of our car and it was totaled And been looking at Ford escapes And Subaru We had no idea We would really buy A Su We had a sudden loss of our car and it was totaled And been looking at Ford escapes And Subaru We had no idea We would really buy A Subaru And cannot believe We have a brand-new forrester Thanks to Lance Willhite He Was in no hurry and Dennis had lots of questions he explained everything Very thoroughly And I cannot express what an excellent salesperson he is and I cannot express what an excellent sales person he is with his knowledge of this car Thank you very much for helping us Dennis and paulette Israel More

3rd purchase from Subaru of Gwinnett, Thanks Lance Willhite! Very friendly and accommodating staff, buying experience is like no other dealer I've ever purchased from. No hassle, no double talk, no pushy sales Very friendly and accommodating staff, buying experience is like no other dealer I've ever purchased from. No hassle, no double talk, no pushy sales staff, and great service and parts departments. So far, We've bought two Outbacks (one used, one new), and a new WRX. We have been very pleased with the entire experience of each purchase. Lance Willhite is a great guy to deal with. It's great dealing with a sales person who you can trust, and Lance it that guy. Oil changes and services are a breeze. Just make an appointment, bring in the car, enjoy a cup of coffee, and relax in a comfortable room until it's done. They even bring it out washed up and shiny. We bought our son a used Outback for his first vehicle, and although it was "as is", the service department went out of their way to take care of a minor problem, which without a doubt, would have cost us a couple of hundred dollars to take care of if we would have dealt with another dealership. There's no wonder why everybody kept telling us to deal with Subaru of Gwinnett. I encourage everybody to stop by and check it out, and say "Hi" to Lance. More

No Pressure and Honest! My husband and I have bought many cars over the years and I always dreaded it. This was the 1st time I had to buy a car myself and this was absolutely My husband and I have bought many cars over the years and I always dreaded it. This was the 1st time I had to buy a car myself and this was absolutely an entirely different experience at Gwinnett Subaru with Lance Willhite and the Finance person (sorry forgot his name). It was my 1st Subaru and Lance was excellent, no pressure, honest and very knowledgeable. It was also the the shortest transaction time ever from the time I walked into the dealer to the point where I drove my new car off the lot. Because of Lance, the Finance department, and Gwinnett Subaru I will be looking at Subaru again when it's time for my next vehicle. Thank You! Laura More

Easy from Start to Finish I hold on to my cars for about a decade so when It was time to got to dealership, I became apprehensive. Lance made the process of buying my new Suba I hold on to my cars for about a decade so when It was time to got to dealership, I became apprehensive. Lance made the process of buying my new Subaru Crosstrek easy from start to finish. No pressure whatsoever. More

Great customer service, product knowledge and no pressure! I was in the market for a new car and decided to take the Subaru for a test drive. The staff were friendly but there was no pressure to buy. If you ar I was in the market for a new car and decided to take the Subaru for a test drive. The staff were friendly but there was no pressure to buy. If you are looking for a car this is the place. More

Superior and honest The dealer and Lance was honest and patient with me. He was knowledgeable but did not try to xx when he did not know the answer to my question. When t The dealer and Lance was honest and patient with me. He was knowledgeable but did not try to xx when he did not know the answer to my question. When the price was agreed upon it did not change, My only criticism is that he avoided informing me of the cost of the extended warranty that I was willing to get anyway.. More

it was an amazing experience! He is great at what he does! He is very knowledgable and considerate. It was a very pleasant experience! I enjoyed purchasing a vehicle from him. I lo He is great at what he does! He is very knowledgable and considerate. It was a very pleasant experience! I enjoyed purchasing a vehicle from him. I love my car! He was very patient and kind. More

Very Helpful Lance was very friendly, helpful, and patient. He took the time to answer all my questions that I had and helped us get the car that my daughter want Lance was very friendly, helpful, and patient. He took the time to answer all my questions that I had and helped us get the car that my daughter wanted. More

Love my new Crosstrek! Elizabeth was fantastic! I started my search online and Subaru of Gwinnett made figuring out the details so easy! I had a trade in and I needed the Elizabeth was fantastic! I started my search online and Subaru of Gwinnett made figuring out the details so easy! I had a trade in and I needed the pay off included in my new loan. I was looking to not go over a specific payment and I wanted no money down. All of the prework was done via email and then when I went in for a scheduled appointment, the vehicle that met my needs had sold. I thought that was the end of it, but Elizabeth and her manager did not miss a beat, and they got me into a better vehicle and still kept me VERY close to my budget. That was not only the best and most hassle free car buying experience I have ever had, but they were FAST! Once I said yes, they moved me right thru and maintained respect for my budget needs. I have already started recommending Subaru of Gwinnett to anyone who says they are looking for a new car! Thank you very much Elizabeth - I love my car!!! More

Friendly and Knowledgeable I leased a grey 2014 XV Crosstrek Limited from SOG in Sep 2014 and loved it so much I wanted to upgrade to the 2015 model with the newer technology. I I leased a grey 2014 XV Crosstrek Limited from SOG in Sep 2014 and loved it so much I wanted to upgrade to the 2015 model with the newer technology. I did some research on their website and found the vehicle I was looking for (also grey). After a couple weeks of emailing back and forth with Elizabeth Puckett in sales, my wife and I were finally able to find time in our schedules to visit the dealership. When we arrived at the dealership it was just our luck that the grey 2015 XV Crosstrek we were interested in had been sold earlier that morning and that the second vehicle we were considering, a used 2015 Outback, had been sold within the last hour. Elizabeth showed us all the other options they had available on site and after a day to consider the purchase we leased a white 2015 XV Crosstrek Limited with a moon roof and navigation. While signing the paperwork I asked if they transfer cars between dealerships. A different dealership I had a poor experience with had the grey 2015 XV Crosstrek I wanted in stock. They said they did and sent someone to retrieve the car a few days later. I was much happier dealing with SOG and we decided to also lease the grey 2015 XV Crosstrek Limited though them as well. Elizabeth couldn't have been any nicer and she was also extremely knowledgeable whenever I asked one of my thousand questions. We dealt with many dealerships within the last few weeks and SOG and Elizabeth were the ONLY ones who provided any type of pricing through email and were very upfront with everything. Also, they were one of only a handful of dealerships who offered leasing and financing information that was right were it should have been. They worked with us to get the price and payments to where we wanted them and never pressured us on any issue. SOG was straightforward from the moment I contacted them. Thanks Elizabeth for all your help! We're loving our new Crosstreks and we will definitely be telling our family and friends to ask for you. -Ian & Roxy P.S. This review is exactly 375 words which makes a difference More