Subaru of Columbia

Really disappointed with my experience here. I bought a used car on June 23 for my 16 yr old daughter. It had just come onto the lot and spent a couple of weeks in their shop before we could pic I bought a used car on June 23 for my 16 yr old daughter. It had just come onto the lot and spent a couple of weeks in their shop before we could pick it up. I was assured it would be a good, safe car for her, which was obviously my biggest concern. The car was barely driven the first month because she didn’t turn 16 until July 20. Within FOUR DAYS of getting her license, she started getting an emergency parking brake malfunction telling her to pull over immediately. She’s now been stranded twice for over 30 minutes because the brake wouldn’t release. We’re also having issues with both key fobs, the electronic parking brake, and the suspension is suddenly clunking and making noise that it wasn’t making when we bought it. I completely understand that I bought a used car as-is and they aren’t obligated to fix it. But with all of this happening almost immediately after my daughter started driving it, I really thought they would at least be willing to talk to me and possibly help. I’ve called four times and left messages with different people and haven’t gotten one call back. At this point I’m done trying and will just go through the warranty company. I’m also frustrated because I originally said no to the extended warranty and was talked into buying it. I was told there would be NO deductible. Now that I actually need it, I find out there’s a $250 deductible. My parents were actually planning to buy a brand-new Subaru Forester from this dealership, but after seeing how this has been handled, they’ve decided to go to St. Louis instead. I know things can go wrong with used cars. But the fact that I couldn’t even get someone to return my call after four attempts says a lot about the customer service once the sale is over. More

Absolutely superb! Subaru here in Columbia has provided our family with expert service (and sales) for over a decade. All staff and management are genuinely friendly Subaru here in Columbia has provided our family with expert service (and sales) for over a decade. All staff and management are genuinely friendly, knowledgeable, and helpful. I had an 8am appointment today and they serviced my Subaru Forester promptly. I was impressed to see photos included in my receipt of the work they performed. I’m pleased to see that it continues to be a well-managed dealership. More

Fourth car in a row I have bought from this dealership Salesman William was excellent. Fourth car in a row I have bought from this dealership Salesman William was excellent. Fourth car in a row I have bought from this dealership More

Very helpful. Explained features of different cars. Willing to look through the inventory to find the right vehicle Explained features of different cars. Willing to look through the inventory to find the right vehicle More

The dealership was very busy but still made time for us. They worked with us on financing. Professional, courteous, and easy to work with. They worked with us on financing. Professional, courteous, and easy to work with. More

Even after just filling out one of these reviews last week on a different vehicle of mine, I’m happy to fill out another one. River continues to go above and beyond to take care of me and my family. Than week on a different vehicle of mine, I’m happy to fill out another one. River continues to go above and beyond to take care of me and my family. Thank you. -Kollin King More

Very friendly finance guy, Mikey. Too too much time. Kyle was great. JD still learning. Overall, too much time for the entire day, considering we didn't even need a test drive. Detail Too too much time. Kyle was great. JD still learning. Overall, too much time for the entire day, considering we didn't even need a test drive. Detailing was inadequate. Lots of dust still on dash, sticker adhesive is still on the side window glass. Plastic bright yellow lot sticker still in car. More

Second subaru I've purchased from there. Overall very easy process. Sales, service, and finance departments are all easy to work with. Overall very easy process. Sales, service, and finance departments are all easy to work with. More

Pete went out of his way to get me the car I wanted! I bought a new Subaru from him six years ago and this time I got the same fantastic service!! I bought a new Subaru from him six years ago and this time I got the same fantastic service!! More

Wonderful We have always had a wonderful with you guys. The people are always friendly and helpful! The people are always friendly and helpful! More