Subaru of Cherry Hill

My husband and I went into the dealer to replace my 2008 Subaru Forester. I love Subaru's and knew I wanted another one, so I thought that this was going to be an easy experience for both ends. We spoke wit Subaru Forester. I love Subaru's and knew I wanted another one, so I thought that this was going to be an easy experience for both ends. We spoke with David, told him what we wanted, and he showed us a 2007 Forester (blue) with decent mileage for a decent price. As soon as we opened the driver's side door, I could smell the cigarette smoke. I stated that I'm sensitive to smells and will not buy a car that someone smoked in and added that I don't care if someone smokes, I just don't want to drive a car that smells like it. Immediately, he states that he smokes, can't smell anything, and continues to show me the features basically ignoring what I said. I repeat myself and he tells me that they can get rid of that, so I should just take it for a test drive. My husband and I give in and take it out. When we return, I again state that I don't want it because of the cigarette smell. He then shows us another 2007 Forester (tan) with almost 70,000 miles, a lot of wear and tear (including scratches/dents) and tells us that we may be interested in this one. My husband says that there's too much damage and miles and asks if there's anything else. We end up test driving a 3rd 2007 Forester LL Bean Edition (green). It was a wonderful car and we were ready to buy it that day! However, when we get back into the dealership to talk price, David says that he can't go lower than the sticker ($21,5000) and that we should really consider getting the tan banged-up one. We were going to leave immediately (we're young so we thought that he assumed we couldn't afford anything better), when he insisted that we stay so he can get the manager. The manager tells us that he can't sell us the LL Bean Forester, but that we could come back on Monday to smell the blue one (1st one) after they "bomb" it and we could talk price about that one. Seeing that we weren't going anywhere with this, my husband and I asked if there was anyway we could make a deal on something and the manager basically said that we'll see on Monday if I can't smell smoke in the blue one. We left and went to another Subaru dealership (Miller Subaru - wonderful experience there!!!) and bought a new 2008 Impreza that afternoon! I would suggest taking the extra drive to the other dealership and skipping Cherry Hill Subaru all together. It was a complete waste of time and clearly the salesperson and manager we worked with did not want our business. More

They broke a part on my car while it was in for service, then tried to charge me to replace it. This happened after I already spent $1300.00 to have my car fixed. Subaru customer care paid for the repair a then tried to charge me to replace it. This happened after I already spent $1300.00 to have my car fixed. Subaru customer care paid for the repair after I called them to complain about the dealership More