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Subaru of Cherry Hill
Cherry Hill, NJ
522 Reviews
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522 Reviews of Subaru of Cherry Hill
March 31, 2011
This is the second time I have returned to this dealership. Both times I have had the pleasure of working with Rich R. who is down to earth, pleasant, helpful, knowledgeable and professional. Ric dealership. Both times I have had the pleasure of working with Rich R. who is down to earth, pleasant, helpful, knowledgeable and professional. Rich has a very agreeable way about him that instantly makes you feel comfortable. He works with you and takes the time to make sure you are happy with your final decision. I was contacted by Zee who wanted to know if I might be interested in participating in the “certified trade-in” program offered by Subaru. I stopped in just to get more information and ended up driving off the lot with a brand new, gorgeous 2011 Forrester! Zee offered me a deal I just couldn’t refuse – which is saying a lot – since I absolutely loved, loved, loved my previous Forrester and had no intention of trading it in. He matched all the extras I already had on my vehicle plus saved me $100 a month in payments. Both Rich and Zee took the time to work with me and after a few “test drives” we reached a mutual agreement. This was a smooth process from start to finish and everyone on staff that day was friendly and welcoming. I will admit that I was hesitant to return to this dealership due to an unpleasant experience I had with a mechanic regarding my previous Forrester, but Subaru really stepped up and righted a wrong situation and I am very happy to be dealing with Subaru of Cherry Hill again. Thank you! More
by barbara119
Employees Worked With
RICH R. & Z., Rich Robichaud
March 28, 2011
the dealer's owner listens to little people like me and his leadership makes everyone great. we bought our car from his staff a few years ago and we love our subaru. nobody services our car except barry his leadership makes everyone great. we bought our car from his staff a few years ago and we love our subaru. nobody services our car except barry and rick m. et al. the service is terrific. these two factors, i.e., the initial product purchased from this wonderful dealership and the marvelous service prompt this rating as above. every time i need a car it'll be a subaru purchased from this dealership and serviced exclusively by them. More
by lawrence34
Employees Worked With
barry, rick m., tom, kim, zee, nick, steve et al
March 27, 2011
Great dealership, great staff. Waiting room for service is huge. I bought an Outback last Saturday after two weeks of searching via e mail for the best deal. Very friendly and polite staff. They all seemed is huge. I bought an Outback last Saturday after two weeks of searching via e mail for the best deal. Very friendly and polite staff. They all seemed to get along and work together. The owner even came over and talked to me for a while and thanked me for my business. Very sincere people. My only wish is that they add more salespeople...they actually had more customers than salesman. I guess for them that is a good problem.. Thank you Subaru of Cherry Hill More
by buzzmiller
Employees Worked With
Nick Gianakis, Jay Cafaro, Charles Gianakis
March 27, 2011
I had not purchased a new vehicle since 2003 and had previously ONLY purchased Volkswagons. After months of research I focused on a model of VW and Subaru for closer inspection. The staff of Subaru of C previously ONLY purchased Volkswagons. After months of research I focused on a model of VW and Subaru for closer inspection. The staff of Subaru of Cherry Hill and Thomas Saponaro facilitated my decision and I decided to purchase a Subaru. I am a most satisfied customer. They were not only friendly but competent and thorough. More
by deatrick
Employees Worked With
Thomas Saponaro
March 19, 2011
I would like to take this opportunity to express my sincere appreciation for the wonderful experience I had at the Subaru dealership in Cherry Hill NJ. Purchasing a new vehicle can sometimes be very ne sincere appreciation for the wonderful experience I had at the Subaru dealership in Cherry Hill NJ. Purchasing a new vehicle can sometimes be very nerve racking. Rich Robichaud showed my wife and I just the opposite. With his expertise of the product and true professionalism the process went without a hitch. My wife is now driving her new Legacy and enjoying it! Regards, Roger Newbold More
by chaseram
Employees Worked With
Rich Robichaudi , Rich Robichaud
March 18, 2011
This was hands-down, my best experience ever in buying a car. I had fully researched 5 competitve cars in total, then went to all dealerships this week to road-test each. From the minute I walked into this car. I had fully researched 5 competitve cars in total, then went to all dealerships this week to road-test each. From the minute I walked into this dealership though the final sale, I found the entire staff to be of the utmost professional & courteous manner. No pressure, no being rushed, no pushing a higher end model. All of my questions were taken seriously & patiently answered. My salesman Rich Robichaud has NO competition out there. As I told him, "I'd come back to you again no matter where you're working". First time EVER I've bought a new car absolutely Pain-Free! He was a joy to work with and worked with me to compromise a very fair price for a car that I love, that is now sitting in my driveway. I now have a whole new attitude about those car salesmen jokes.. Subaru of Cherry Hill rises so above them all. The owner of this dealership and all the employees I encountered represent the very best of what customer service should stand for... in a word, EXCELLENCE. More
by Gigi2
Employees Worked With
Rich Robichaud, Rich Robichaud
January 01, 2011
I went to this dealership for a test drive on a Subaru, i had previously reached out to them by email and agreed on pricing, from the moment i walked in i could sense BS. The sales person Charles shouted out had previously reached out to them by email and agreed on pricing, from the moment i walked in i could sense BS. The sales person Charles shouted out across the entire dealership "The STI, i think we sold it right?" then he tended to me. Once the drive was over began the BS theatrics, he started calculating the numbers and it was way over the price that was agreed upon. So i questioned him and pulled out the printed copy of the email. He then proceeded to tell me that offer expired yesterday and that the person who emailed with me was misinformed. After much argument he did agree to honor the price. Then came my trade-in, of course they low-balled me and not only that they insisted my car was in a accident before (i had of course pulled carfax myself and there wasn't anything there). So i asked him for the carfax playing dumb and he said he will show it to me but there is a fee $10 or something. So i said fine i will pay the $10, then he proceeded to change the subject. Needless to say i walked out. I would never step my foot in there again or recommend this dealership. Dishonest but great actors tho. More
by NickC
Employees Worked With
Charles
November 28, 2010
We had an appointment to test drive a new car. We arrived and waited 15 minutes for our salesperson who never bothered to show up. Finally another sales person helped us. While we test drove an Out arrived and waited 15 minutes for our salesperson who never bothered to show up. Finally another sales person helped us. While we test drove an Outback our vehicle was appraised for trade-in. When we got back from the test drive the salesperson said they would call us with a trade-in value. We never heard another word from this dealer. We ended up buying a different car from another dealer. More
by gsl
Employees Worked With
Khilna/Brandon/Rich
September 16, 2010
I walked into the dealership looking for a 2011 STi, Rich said he had one in that was sold but was more then happy to let me take a peak at it back in detail. I was sold on the car immediately and told Rich said he had one in that was sold but was more then happy to let me take a peak at it back in detail. I was sold on the car immediately and told Rich i wanted to work out a deal to order the car. Rich and his manager went above and beyond meeting a suitable price that fit my budget. If you have had a bad experience at this deanship or are reading these reviews and your weary about it, give Rich a call because my service was outstanding... Also the dealship and shop is really nice if that matters to anybody. More
by JonSTi
Employees Worked With
Rich Robichaud, Rich Robichaud
August 23, 2009
Incredibly rude salesperson said he was busy and if I was not going to buy a car he would not even answer a general question about a subaru! This was a mortifying experience as the salesperson was so rude I not going to buy a car he would not even answer a general question about a subaru! This was a mortifying experience as the salesperson was so rude I could not even believe it. You don't expect to be treated this rudely when considering a new car. Guess it says a lot about value of subaru if these people can afford to be so rude but I will never patronize this dealership. Do NOT buy your car from here!!! More
by primaamanda
Employees Worked With
dont know
