Subaru of Ann Arbor

Never coming back! I suggest you DO NOT deal with these people. I made an appointment to look at a 2019 Toyota 4Runner TRD Off-Road Premium VIN: JTEBU5JR0K5712047 with I suggest you DO NOT deal with these people. I made an appointment to look at a 2019 Toyota 4Runner TRD Off-Road Premium VIN: JTEBU5JR0K5712047 with 24,202 miles. This is the email I received from them prior to my appointment - Sabrina Lately sabrina@subaruofannarbor.net Hello William, The Customer Care Center at Subaru of Ann Arbor reaching out on behalf of your Sales Consultant, Nathan Braley, in response to your interest on the 2019 Toyota 4Runner showing as available and listed at $38,000! When we go to make the deal they changed the price on me to $40,000 and would not sell it for what they promised. Then they tell me there is someone at the Toyota dealer next door that wants the vehicle and is waiting on my decision. Basically, trying to sell it out from underneath me. I showed Nathan the email I received, and he took a photo of my email along with a photo of what it showed on car gurus as it was listed for $38,000 and went to his boss with it. His boss did not care about me having proof of what they told me. Nathan came back with another story and a print out with a price on it of $39,000 that another person was going to pay for it. So much dishonesty going on here I don’t know what story to believe. I stood up and said forget it, im not paying anything more then what you promised in your email. This is bad business, This is bad business. Nathen proceeded to offer me a different vehicle and I told them I would never buy from them. I suggest you look at a different dealer that is more hones. And to you Nathan if this is all the doing of your boss I would tell you to leave this dealership and go work for a more reputable one. More

Arrived in August, with bad news my Enclave was "TOAST" but it got me to Michigan from Oklahoma. Came in because of a Honda on the lot and the bad experience I had just had with the Honda dealer in Plymo but it got me to Michigan from Oklahoma. Came in because of a Honda on the lot and the bad experience I had just had with the Honda dealer in Plymouth, met Jon Kennedy, who listened and when I wanted to see a "newer" used Honda he didn't try to pressure for a new Subaru. After driving the CRV Honda Touring car, upon returning to the lot, he suggested since I was here maybe I might want to test drive a subaru. He had one ready and off I went. Upon my return, I indicated I really was looking for a specific dark gray and thought Honda would be it and wanted to look around maybe other Honda, toyota dealers. He called a day or so later and followed up with a new car that was coming to see if I wanted to come by. Well before I knew it with Jon's helpful attitude, I was buying a new Outback Touring XT to drive home to Oklahoma. Love my Subie and Jon was a pleasure to work with. I am returning from Oklahoma for my 6,000 mile check up in February and I feel at home at this dealership. Jon has the ability to listen and deliver to his customer even if "she" doesn't really know what she wants. I left my old broken, not so old, Buick Enclave behind and have never looked back. Subaru is the only car for me!!! More

I am extremely satisfied with my experience with Subaru of Ann Arbor. My salesman Jon F Kennedy was so helpful in finding exactly what I needed and wanted. When I unfortunately had an accident ( the other of Ann Arbor. My salesman Jon F Kennedy was so helpful in finding exactly what I needed and wanted. When I unfortunately had an accident ( the other person ran a stop sign) and I totalled my nearly new (2021) car, which by the way, I had only had for 7 weeks!!! The car did its job and saved my life. I truly believe this. I knew that I wanted another Subaru and I talked to my salesman, Jon, from my previous purchase. The GAP insurance was a huge help in getting me situated in a brand new car. I told Jon what I was looking for and in less than 1 week I was driving a brand new, 2023 Subaru Forester Wilderness, a newer and upgraded version of the car I totalled. He was so helpful and he really stuck to his word of getting me set up..I am extremely satisfied and will definitely return. More

DO NOT BUY FROM THIS DEALERSHIP! ! This has been the worst car buying experience imaginable. I drove 2 1/2 hours to buy a car from them they wouldn’t let me put any money down to rese ! This has been the worst car buying experience imaginable. I drove 2 1/2 hours to buy a car from them they wouldn’t let me put any money down to reserve the car. On the drive over I got confirmation that I was coming to see that exact car once I got there they informed me that someone in the detail shop had crashed into it a couple days prior. They offered to drop the price and drive it out to me when fixed they did that. Upon delivery of the car it needed new front brakes parts that had been fixed had not been reassembled and while dealing with this mess the dealership would not return my calls. 2 weeks later they call me saying they didn’t take their copy of the odometer agreement which they need for the new plate. How it took them this long to realize that I don’t know incompetence is my only guess. This dealership boast about their customer service the only reason that they feel comfortable doing that is they screw up everything and then have to scramble and try and make up for it. I want to make this as clear as possible DO NOT BUY A CAR FROM HERE!!!! More

Comments are subjective, but story can be objective So no comments, but true story Bought a 18 Audi Sq5 from them, drove for one week, suspension noise slightly. Two weeks noise very noticeable. Sen no comments, but true story Bought a 18 Audi Sq5 from them, drove for one week, suspension noise slightly. Two weeks noise very noticeable. Send to inspection. Need to replace all upper control arm, suspension coil over, also adaptive light malfunction Well done. More

I can't imagine a better car-buying experience than the one we had at Subaru of Ann Arbor. My first stress-free car purchase and I got everything I wanted, the car even arrived months earlier than initiall one we had at Subaru of Ann Arbor. My first stress-free car purchase and I got everything I wanted, the car even arrived months earlier than initially estimated. Would give this dealer, and our sales associate Jon Kennedy, 11/10 stars!! More

WORST EXPERIENCE OF MY LIFE! !!!! I have purchased over a hundred cars in my life. I purchased a used vehicle from them 6 days ago (according to their 7 day “exchange” policy. On !!!! I have purchased over a hundred cars in my life. I purchased a used vehicle from them 6 days ago (according to their 7 day “exchange” policy. On day 2 of my purchase the vehicle started getting a warning light that said “low oil pressure turn vehicle off”. After this initially happening once, it started happening more every day. I had my mechanic look at it they found the was loosing oil pressure after warming up, and that it need a repair that would cost between $4000-$5000. So my thought was this was “ok” as they have a 7 day “exchange” policy. Their 7 “exchange” policy is not even a realistic policy, as you need to have the actually title for the vehicle which the dealer controls by the time that they take to submit your title to the State of Michigan. This “exchange” policy is that they will evaluate your car and take it as a “trade-in”, meaning that they would be giving me trade in value, considerably less than what I paid for the vehicle just a few days ago. Their policy should be called “get F***ed” and let us make more money on this pile of s**t that we just sold you. My mechanic looked into the carfax and found that it looks like this has been a problem with the vehicle over the past 6 months and that the “service” that Subaru of Ann Arbor did to the vehicle before purchase may have masked the problem. Sarah my sales person was very friendly, but the managers and policies that this company has should be reviewed to not screw, trick, or bamboozle customers in the future. I will be contacting my lawyer. More

Patrick was very helpful and was even able to set up a trailer hitch install where he personally picked up and delivered the car for the installation after I had bought it. Very happy. trailer hitch install where he personally picked up and delivered the car for the installation after I had bought it. Very happy. More

No pressure sales, knowledgeable regarding options for purchasing and reviewing purchasing agreement I highly recommend Nicole for new or used car sales. purchasing and reviewing purchasing agreement I highly recommend Nicole for new or used car sales. More

We had Amy as our sales person. She was great to work with. Very knowledgeable. Zero pressure to buy. She spent 3 hours with us to make sure we knew what we were buying. We are so h She was great to work with. Very knowledgeable. Zero pressure to buy. She spent 3 hours with us to make sure we knew what we were buying. We are so happy that she was our sales person. I will be telling my friends about our experience with Subaru of Ann Arbor More