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Subaru of Ann Arbor

Ann Arbor, MI

4.1
101 Reviews

3771 Jackson Road

Ann Arbor, MI

48103

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Showing 101 reviews

April 30, 2024

Worked with Michael Brooke who was a stand up guy that truly helped me find the right car for what I needed. He didn’t just sell me a car but sold me on the dealership itself based on their values and wi More

by Skeiffer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Brooke, Vanessa
May 15, 2024 -

Subaru of Ann Arbor responded

Thank you for your 5 star review!

April 11, 2024

I want to bring to consumer awareness how Subaru of Ann Arbor treats their customers who decide NOT to purchase a vehicle from them. My dilemma began on November 3, 2023. My civil rights were compromised More

by learn2excel33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Dana Wines and Jason Batshon
March 30, 2024

Mack is a good person to work with: friendly, very knowledgeable and thorough. He follows up and offers new suggestions, helps to find you the right fit. More

by robertsendra4746
Recommend Dealer
Yes
Employees Worked With
Mack Jubrael
May 15, 2024 -

Subaru of Ann Arbor responded

Thank you for your 5 star review!

March 19, 2024

Mack Jubrael was the most kind and patient salesperson I have ever exprrienced. There was zero pressure applied during the whole transaction and he made me feel comfortable the entire process. Craig, the f More

by TP
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig, Mack Jubrael
May 15, 2024 -

Subaru of Ann Arbor responded

Thank you for your 5 star review!

March 10, 2024

Thank you Justin and Craig for their industriousness, patience, and accommodations toward getting my new Subaru on the road! I'm very satisfied so far, and looking forward to working with them again in t More

by Tim H
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Batshon
May 15, 2024 -

Subaru of Ann Arbor responded

Thank you for your 5 star review!

March 04, 2024

Horrible communication after sale it takes days for anyone in sales or management or finance to call, email or text. Deceitful tactics and lies writing up sales contract saying prices will reject a lo More

by SELTER1123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Michael Brooke
Mar 04, 2024 -

Subaru of Ann Arbor responded

Hello, We are sorry to hear about your negative experience. We strive daily to be transparent and provide excellant customer service. If you have any further questions, don't hesitate to reach out.

February 05, 2024

Mack Jubreal was wonderful to work with . He went above and beyond to make sure everything went smoothly. From financing to driving off , it was a great experience. Looking forward to servici More

by Bettylou
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mack Jubrael
Mar 04, 2024 -

Subaru of Ann Arbor responded

Thank you for your 5 star review!

February 02, 2024

Absolutely amazing ! Mack Jubreal sold me my 2022 WRX GT many miles ago & just over a year ago.Mack Jubreal & Josh Lancaster went above & beyond & exceeded my expectation More

by Joe Hinton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Lancaster, Darren Henry, Mack Jubrael
Feb 02, 2024 -

Subaru of Ann Arbor responded

Thank you Joe for your outstanding review!

January 25, 2024

We are on our sixth Subaru and purchasing this time from Ann Arbor Subaru was the best experience so far. It was a pleasure working with Mack who kept our budget and interests in mind to find us just the ri More

by marthalaatsch
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mack Jubrael
Feb 02, 2024 -

Subaru of Ann Arbor responded

Thank you for your outstanding 5 star review!

January 14, 2024

I am a Subaru customer. Thanks to the dealer for his patience, he helped me buy a car that I was satisfied with. More

by gaoyue4466
Recommend Dealer
Yes
Employees Worked With
Mack Jubrael
Jan 16, 2024 -

Subaru of Ann Arbor responded

Thank you for your wonderful review! - Mckenzie

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